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Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.
You will be directed to the Help center, select ,,Live chat“.
When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.
Select ,,See previous” and You will see all Your previous conversations in the live chat.
First, you have to apply for a business profile. You can do so by filling out the business application form. The form can be found here – LT, LV, EE. We promise to get back to you within 24 hours.
Once the contract is signed, we will provide you with access to the self-service center, which allows you to manage your employees, add or remove users, view travel reports, and monthly invoices.
To start using our services, you would first have to add a payment card to your company profile. This can be done using our self-service center. Payments can be made with the linked payment card or by topping up the CityBee virtual business wallet.
Then simply download the app, complete the registration process by adding your driver’s license, and you are good to go. Select the car you would like to rent and start using CityBee services.
In the beginning of the new month, we will send you an invoice that will include all of the previous month trips.
If you have signed a contract with CityBee, an invoice is issued once a month, at the beginning of the each month. The invoice is sent to the email address you provide to us. Also, all invoices can be viewed by the account administrator appointed by the company, when logged in to the CityBee self-service center.
If you have added a company card with company details to your personal account, invoices will be issued twice a month and sent to the email specified in your CityBee account. For days 1–15 of the current month, the invoice will be issued and sent by the 16th of the current month, and for days 16–31 of the current month, the invoice will be issued and sent by the 1st of the following month.
When you refill a bee with fuel level less than 25% volume of the tank capacity, a 4 EUR discount will be added to your account for future trips.
ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you fill a full tank. The discount is given just once during your trip.
How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.
Minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.
Thank you for taking care of our bee!
You can find the BeePool in the CityBee app on the main page, in the upper left corner. You just need to press the icon, which represents a group of people.
Please note that this service is provided in Lithuania only.
In Lithuania it is still a mandatory payment while you are traveling out of the city and using one of the toll roads, no matter the type of vehicle’s engine.
You can purchase the vignette at any petrol station or here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.
More information on toll roads: https://www.keliumokestis.lt/en.
Yes, of course! You can use BeePool services both with CityBee vehicle and with your own car.
If you decide to use your car, make sure that it is without any technical issues and has all the necessary documents. During the trip, it is mandatory to have vehicle registration and technical inspection documents, vehicle owners’ compulsory civil liability insurance policy and other essential documents. Please note that CityBee does not check the documents of the vehicle. Passengers can ask the driver to show them at any time during the trip.
You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.
You can contact Lithuania team via info@citybee.lt or by phone +37070077084;
You can contact Latvia team via info@citybee.lv or by phone +371 27265460;
You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.
Sorry, we can’t find any cars you’re looking for.