Due to company policy, we are able to provide our services to customers who have Drivers licenses issued from one of these countries listed below. If your country is not on the list – unfortunately you will not be able to register.
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Lithuania |
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Belgium |
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France |
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Germany |
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Italy |
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Luxembourg |
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Netherlands |
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Denmark |
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Ireland |
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United Kingdom |
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Greece |
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Portugal |
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Spain |
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Austria |
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Finland |
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Sweden |
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Cyprus |
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Czech Republic |
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Estonia |
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Hungary |
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Latvia |
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Malta |
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Poland |
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Slovakia |
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Slovenia |
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Croatia |
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USA |
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Norway |
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Canada |
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Switzerland |
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Australia |
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Iceland |
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Lichtenstein |
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San Marino |
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Monaco |
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New Zealand |
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Bulgaria |
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Romania |
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Ukraine |
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Egypt |
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Isle of Man |
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Israel |
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Turkey |
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Russia |
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Belarus |
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Georgia |
Our partners can clean not only the exterior but also the interior of the car.
If the car gets dirty in Lithuania:
a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.
b) Car wash ŠVARUČIAI, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370663 70 666.
If the car gets dirty in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty in Estonia, please contact us by Facebook, info@citybee.ee or by calling +372 600 0160 and we will provide you further details.
Absolutely yes!
1. Update CityBee app. Open the app and press section “Credit cards”. Add your personal or Bussines credit card and indicate company details. There you will receive an invoice for the trip.
2. If you do not provide any company details, the invoice will be issued in the usual way ( with your personal name ).
3.Before the trip select the card from which payment after the trip will be made. If you select a card with the specified details the invoice will be issued according to the written information.
4. The invoice of the previous month shall be sent on the first days of the following month.
If You refueled at another gas station and paid for it, we will reimburse your expenses.
There are two possible reimbursement methods:
1. We can add the amount spent on fuel to Your CityBee account. In such a case, the money would be used to pay for Your trips, and when the money runs out, the process will continue as usual – reservations will be charged to Your bank account.
2. We can reimburse the money to the bank account linked to Your CityBee account.
In order to get a reimbursement in Latvia and Estonia, You need to:
If You are a natural person, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:
Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Bank account number which is linked to Your CityBee account;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).
If You are a company, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:
Name of Your company and the company code.
Information that You paid by Your own money and the company did not incur any loss;
Write Your name, surname, bank account number (If You would like to get the reimbursement to Your bank account);
Trip ID number;
Write the amount that You paid for the fuel;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).
In order to get a reimbursement to your CityBee account in Lithuania, If You are a natural person or a company, You need to send the information below to us via email info@citybee.lt:
Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Photo of Your receipt.
In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.
Yes.
If the traffic accident occurs not due to the fault of a CityBee customer, no additional fees or penalties will apply.
If the traffic accident occurs due to the CityBee driver, the following options are available:
1. If the damage done amounts to less than the maximum financial liability (€500), the driver who damaged the car will be issued an invoice based on the repair estimate.
2. If the damage caused to the car is more than €500, the CityBee customer is subject to financial liability of €500.
Yes. Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.
Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.
Currently, Cashback is only available in Latvia and Estonia. Also, Cashback is not transferable to another country. For example, after you completed a trip which was started in Latvia and received a cashback, you can use this Cashback only in Latvia.
