If you wish to cancel your reservation, you can do so in your conversation with the driver by clicking “Cancel reservation” next to the confirmed reservation.
You can pick up the selected van only from the CityBee van areas, and you can complete the trip and leave the car in any permitted CityBee van area, in any city with a CityBee van area. So it is not necessary to return the car to the same parking lot you picked it up from.
During long-term reservation, without ending the trip, you can leave the van in CityBee green parking zones.
You can view the van zones in the CityBee app.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the Švaros Broliai tunnel car wash and wash your car for free.
We can supply you with wipes for cleaning windows and interior finishes.
Reserve a time with our partners and deliver the car for washing at the agreed time.
Our partners wash the exterior of a car, clean the interior, and refill the windshield washer fluid.
Partners contacts in Lithuania:
a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.
b) Car wash ŠVARUČIAI, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370663 70 666.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
Stickers indicating the type of fuel suitable for the car can be found on the sun visor and on the fuel tank cap (inside and outside).
The app provides the opportunity to communicate personally with passengers or the driver:
If you are a driver – in the „Chats“ section you will be able to see all the passengers whose reservations you have already confirmed, and in this way you will be able to contact them directly;
If you are a passenger – in the „Chats“ section you will be able to see the driver who accepted your request and you will be able contact the driver.
The possibility of chatting for passengers occurs not only after submitting a reservation request, but also before it is submitted – in this way, the passenger can contact the driver and get any additional information about the trip.
Please note that this service is provided in Lithuania only.
CHARGE or MOVE:
• If You are planning to complete the trip at the charging station (marked with a road sign „Elektromobilio įkrovimo vieta“), it is mandatory to connect the car to the charging station and initiate the charging process, because not doing it may cause a fine based on road traffic regulations.
• You can also park the electric car somewhere around the charging station without charging it. This way You won’t forbid clients charge their cars as well as avoid the risk of getting a fine under Article 417 of the Code of Administrative Offenses. 2 d.
At the moment, unfortunately, we do not have scooters in our park. We suggest using car sharing service or bike rent ( only in Lithuania: Kaunas and Kretinga) service.
Even after the termination of our contract, the General Data Protection Regulation (BDAR) gives us the right, while other legislation obliges us to keep information about the contract and its performance. Therefore, we will store your personal data from 3 months to 10 years after the termination of the contract.
The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
