The amount of the BeeChill fee for each car is indicated in the App.
This fee applies to all Pay As You Go trips and is already included in the price of our trip packages or trips made with a subscription plan!
CityBee wallet is a virtual payment method which can be used to pay for CityBee services. You can find your CityBee wallet in the app by clicking Menu -> Payments.
CityBee wallet cannot be topped up, but the balance will be used automatically.
With CityBee, you can easily request a refund right in the app – no need to send emails or fill out forms.
How it works
Open the app, go to the menu, find Trip history, choose your trip, and tap Refund.
Select what the refund is for – fuel, AdBlue, parking, or your trip experience.
Add the required information.
For fuel, AdBlue, or parking – upload a photo of the receipt.
For trip experience – write a short explanation.
Check that everything is filled in and submit your request. Once it’s sent, you’ll see a confirmation message and the request will appear in the Help section. You can also follow the progress of your request in the Help section. Any updates or replies from our Support team will be shown there.
Make sure you’re using the latest version of the app to access this feature. If you have any questions, reach out via CityBee app or via email at info@citybee.lv
Please note that refunds can only be made to a bank account in the name of the CityBee profile owner who made the reservation.
You will receive an email notification after each trip made with your CityBee subscription plan, informing you of the plan’s expiration date. You can also check the expiration date in the CityBee app under the ‘Subscription’ section.
During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The pay-as-you-go pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.
We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.
In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
If you don’t use all the kilometers and minutes allocated for a trip under the subscription plan, the unused distance and time will not be carried over to another trip.
