I found the car damaged/dirty. What should I do?

If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report by the application or take a photo and send it to us by email or a Facebook message and indicate a vehicle state plate number.

Email for CityBee LT damages info@citybee.lt;

Email for Citybee EE damages info@citybee.ee;

Email for Citybee LV damages info@citybee.lv.

Gift cards

A CityBee gift card is a great way to escape from routine and give someone an adventure.

You can purchase CityBee gift card here by following all the necessary steps:

Choose the desired design
Specify the value of the gift
Make a payment
Enter your e-mail address to receive the gift card
The CityBee gift card is yours!

If you want to purchase several CityBee gift cards, please contact us by writing to info@citybee.lv

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If you want to change your phone number in the CityBee app, please follow these steps:

Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.

If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.

If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.

Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.

Email for contacting (for Citybee Lithuania customers): info@citybee.lt;

Email for contacting (for Citybee Latvia customers): info@citybee.lv;

Email for contacting (for Citybee Estonia customers): info@citybee.ee.

Drivers license verification video call

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

What if the car needs a seasonal tires change, maintenance, etc.?

How to terminate the contract?

How is the cost of a trip calculated?

The usage time of the car starts from the moment of unlocking the car or when you click “extend the reservation” and ends when the car is locked via the smartphone app.

Each time you use CityBee, you are able to choose “pay as you go” or prepaid packages:

Pay as you go – you can calculate the price of the trip here:
Price calculator CityBee Lithuania

Price calculator CityBee Estonia

Price calculator CityBee Latvia

Trip start fee – additionally applicable to all “pay as you go” trips (not applicable to travel packages). Fee amount for each car is indicated in the App.

Prepaid packages – the prices for the packages are fixed. Prepaid package prices are based on the time and kilometers included. If the time or kilometers included in the package are exceeded, the additional price is calculated according to the set tariff, specified when choosing the package.

You can find all of the available packages in the CityBee app.

There is no extra charge for fuel and insurance – we take care of it.

How to get started with CityBee?

To sign up, you need to download the CityBee app to your smart iOS or Android phone.

To register, enter the requested personal data and a valid telephone number to verify signing up.

The final step is to link a payment card to your CityBee account.

If you want to use a car-sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!

Seat Ateca

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

The price of this journey would be

0€

Trip start fee of 0.5€ is included in the price calculation.

1 minute

0.21€

1 hour

8.79€

1 day

39.49€

km

0.25€

Car gallery

All features for your trip!

Automatic transmision

Child seat

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!