General Terms and Conditions for business clients
CityBee general terms and conditions are described in the following document:
en
Starting the electric car
Please note that this service is provided in Lithuania and Estonia.
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As in a regular car, you need to turn the key or press a „Start engine“ button.
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Important: It does not turn on until you properly put on a seatbelt.
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Moreover, the engine is absolutely silent, so you won’t hear it turned on.
Driving without 2 years of experience
You can use CityBee cars without 2 years of driving experience!
However, in Lithuania and Estonia, you must bring a personal “Maple Leaf” magnetic sticker, which you must stick to the back of the car in Lithuania and to the front of the car in Estonia. Do not forget to remove the sticker at the end of your trip.
Radar function
The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.
The radar function icon can be found in the “Search” section of the app, to the left of the “Filter” icon. When you click on the icon and activate the radar, it will turn blue.
The minimum radar distance is 150 meters, the maximum – 1250 meters.
When activating the radar, you can choose between two options:
Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.
Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the “Pay as you go” tariff. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).
Additional information:
The radar function will be activated at the specified time and will remain active until you reserve your car. If the car is not available within 2 hours, the radar will switch off. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.
Measurements of the van boot area
VW Crafter, VW e- Crafter and MAN TGE
Cargo area measurements:
Length – 3201 mm.;
Height – 1961 mm.;
Width – 1832 mm.;
Width between wheelhouse – 1380 mm..
VW Crafter load capacity is up to 1411kg.
VW e- Crafter load capacity is up to 950kg.
Renault Master
Cargo area measurements:
Height – 1894 mm.;
Width – 1765 mm.;
Length – 3733 mm.;
Width between wheelhouse – 1380 mm..
Car measurements:
Height – 2488 mm.;
Width – 2470 mm.;
Length – 6225 mm.
Load capacity is up to 1434kg.
Ford Transit
Cargo area measurements:
Height – 1886 mm.;
Width – 1784 mm.;
Length – 3494 mm;
Width between wheelhouse – 1392mm.
Car measurements:
Height – 2547 mm.;
Width – 2059 mm.;
Length – 5981 mm.
Load capacity is up to 1220kg.
Fiat Ducato
Cargo area measurements:
Height – 1932 mm
Width – 1870 mm
Length – 3705 mm
Wheelbase – 1422 mm
Car measurements:
Height – 2522 mm
Width – 2050 mm
Length – 5998 mm
Load capacity is up to 1326 kg
Refund
With CityBee, you can easily request a refund right in the app – no need to send emails or fill out forms.
How it works
Open the app, go to the menu, find Trip history, choose your trip, and tap Refund.
Select what the refund is for – fuel, AdBlue, parking, or your trip experience.
Add the required information.
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For fuel, AdBlue, or parking – upload a photo of the receipt.
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For trip experience – write a short explanation.
Check that everything is filled in and submit your request. Once it’s sent, you’ll see a confirmation message and the request will appear in the Help section. You can also follow the progress of your request in the Help section. Any updates or replies from our Support team will be shown there.
Make sure you’re using the latest version of the app to access this feature. If you have any questions, reach out via CityBee app or via email at info@citybee.lv
Please note that refunds can only be made to a bank account in the name of the CityBee profile owner who made the reservation.
CityBee parking zones
‘CityBee’ zones shown on the app map indicate where you can start, pause, or end your trip. Always follow local traffic and parking rules, and avoid restricted areas such as ‘No Parking’, ‘Reserved’, or private spaces.
Please do not leave ‘CityBee’ cars in underground or multi-story car parks, private driveways, lawns, or areas with time-regulated parking.
Important: parking zones are different for passenger, van, and electric van vehicles.
Zone Types and How They Work
Transparent (light) areas are the main ‘CityBee’ zones. Here, you can freely end your trip or park temporarily free of charges as long as you follow parking rules and don’t use disabled, reserved, or private spots. If you park in a private paid lot such as Citypark, Unipark, Europark (unless stated otherwise), you are responsible for the parking fee.
Yellow zones may include an extra fee or a discount when starting or ending a trip, depending on the zone. Tap the yellow zone or (€) icon in the app to view details.
Grey (dark) zones are areas where trips cannot be ended. You can drive through them or park temporarily, but if you do, you’ll need to pay any parking fees yourself.
If you want to finish your trip, you must move to a transparent or yellow zone.
Private or Paid Parking Lots
Parking in private paid lots is allowed unless stated otherwise, but you will need to cover the parking cost yourself.
Country-Specific Parking Rules
Lithuania: You can park the car in public city parking free of charge if it’s a ‘CityBee’ permitted zone displayed in the app. Be aware of private parking exceptions and traffic rules described above. You can find parking zones in Vilnius, Kaunas, Klaipėda, Palanga, Kretinga, Gargždai.
Latvia: You can freely park the car in public city spaces in Riga, Jūrmala (no need to buy entry pass), Liepāja, Ventspils and Ādaži. If the car is parked in a private paid parking lot (e.g., Citypark, Europark), except for these exceptions, the driver covers the parking fee themselves. Riga City Parking zones, except for Zone R, are free of charge for ‘CityBee’ users.
Estonia: Parking is free in public city spaces (except Old Town) and in selected Europark private car parks. If you park in a private paid lot, you must pay for parking yourself.
Travelling Between Cities and Countries
❗ You’re welcome to take a CityBee car across the Baltics (Lithuania, Latvia, Estonia) and finish your trip in any CityBee zone you see in the app. Just keep in mind that a €69 cross-border fee applies when a trip starts in Latvia or Estonia and ends in Lithuania.
More information about the reason for this additional fee can be found here.
If you end the trip in Latvia or Estonia, no additional fees will be charged.
Van drivers should note that in some cases, road vignettes or passes may need to be purchased separately, depending on local regulations.
Before You End Your Trip
1. Open the ‘CityBee’ app, click ‘Reservation’ and check your current zone.
2. Ensure you are in a transparent or yellow zone.
3. Review any applicable fee or discount in the app.
4. Confirm you are parked correctly according to traffic and parking rules.
5. Avoid grey zones, restricted areas, or private driveways.
Why is the service labeled as BETA?
The CityBee subscription is a test service. We are constantly looking for new ways to help our customers travel more affordably and conveniently. In planning the CityBee subscription, we considered the needs of our most active customers and decided to offer plans for the most common types of city trips, allowing customers to enjoy cost-effective travel without worrying about time. We will periodically evaluate the service’s activity and improve it as needed. All customer feedback and expectations are highly appreciated. If you have any comments, please reach out to info@citybee.lt.
CityBee reserves the right to change the terms of the CityBee subscription at any time.
Leaving the car in private parking lots
Parking in private paid lots is allowed, but you will need to cover the parking cost yourself.
For more details on parking zones, see our guide here.
Additionally, regardless of whether the area is shown in the app as a free parking zone (transparent) or a paid parking zone (yellow), customers must always comply with local traffic regulations, road signs, supplementary signs, and any other parking restrictions in force.
Before ending your reservation, always make sure that parking is permitted in the selected location.