Traveling abroad with CityBee

‘CityBee’ cars can be used to travel within the European Union (or where ‘CityBee’ car insurance is valid). However, you need to get our prior permission first.

The permission request must be sent to the general email addresses:

You can contact the LT team via info@citybee.lt;

You can contact the LV team via info@citybee.lv;

You can contact the EE team via info@citybee.ee.

Before deciding whether to allow to transport ‘CityBee’ car outside of LT, LV or EE, we will assess our technical and organizational capabilities and your history of using ‘CityBee’ services.

You’re welcome to take a CityBee car across the Baltics (Lithuania, Latvia, Estonia) and finish your trip in any permitted CityBee zone shown in the app. Just keep in mind that a €69 cross-border fee applies when a trip starts in Latvia or Estonia and ends in Lithuania.

How to get started with CityBee?

To sign up, you need to download the CityBee app to your smart iOS or Android phone.

To register, enter the requested personal data and a valid telephone number to verify signing up.

The final step is to link a payment card to your CityBee account.

If you want to use a car-sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!

Payment for fuel

When using CityBee, you don’t have to pay for fuel yourself – you only pay for the time and kilometers you drive.

Refueling is easy!

Go to any of our partner Circle K gas stations. Open the CityBee app and start the refueling. Follow the simple instructions, fill up, and hit the road!

If the fuel is below 1/4 of the tank, you’ll receive a €2 discount for topping up.

Step by Step refueling guide

Check the Reservation map in the app to see nearby fuel stations. Tap a station for details and directions, then drive there.
When you arrive, tap the notification or open the CityBee app, go to Reservation, and select Refuel.
The app shows available pumps. Pick your pump, activate it, and wait for confirmation.
When it says, “Ready to fuel,” pick up the nozzle and start fueling. Return the nozzle when finished. The app will update the fueling status automatically.
If you decide not to refuel, you can cancel in two ways:
1. Manual cancel: Pick up the nozzle and immediately return it – the refueling is canceled.
2. Automatic cancel: If the nozzle is never picked up, the app will automatically cancel the refueling after 2 minutes of inactivity.

In rare cases, you may need to use the fuel card inside the car. This happens if the pump doesn’t work via the app or if you’re refueling outside the Baltic States. The CityBee app shows the PIN code and fuel type under your active reservation.

What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

What is the CityBee subscription?

The CityBee subscription is a monthly trip plan that allows you to travel much more affordably than with the ‘Flexible’ pricing and offers exclusive benefits for subscribers. When you purchase a subscription plan for a fixed price, you’ll receive a set number of trips. Each trip includes a predetermined number of kilometers and minutes, as well as the trip start fee and minimum trip cost. You have 30 days from the date of purchase to use your trips.

Regardless of the number of trips, the CityBee monthly subscription plan also includes the following benefits:

free parking in the CityBee yellow zone;
‘BeeChill’ fee included in the price.

Pet carriage

Type of fuel

Verification process for data access

If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.

As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.

If the verification doesn’t work, we cannot continue providing assistance.

Please note that when calling from the registered phone number some additional identification questions may be asked.

All publicly available information will be provided to any caller without verification.

Toyota Corolla

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.11€

1 hour

5.49€

1 day

22.99€

km

0.34€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

Frequently Asked Questions

Drive

How to shift gears?

How to start a car?

Features

Where to find all car documents?

How is the radio controlled?

How to turn on the lights?

Fuel

How to refuel?

The gas tank is opened by lifting a switch to the left of the driver’s seat, then the tank cap is screwed off.
The gas tank is on the left side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and the PIN code is on the card. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!