Privacy Policy

When are your personal data processed?

 If you wish to start using our Services, you must register and create a personal Account in the Mobile App, as the Services are provided only through the Mobile App and only to Customers with Accounts.

To ensure the proper provision of the Services and the operation of the Account, we must collect and process your personal data determined by us (standard) to recognize you as a Customer, to link your personal Account with other data of yours that we manage and to be able to provide services remotely via smartphones devices.

After completing the Account creation process, you can immediately see the functionality of the Mobile App, all the Vehicles, and their terms of use. After adding the payment card details, you can immediately use the bicycle rental Services.

Data categories

Name, surname, mobile phone number, email address, residential address, payment card data (name, surname, card type, card number, expiration date);

Account data (email and phone number) confirmation records, Account creation date, Terms of Use and Privacy Policy acceptance records, direct marketing consent records, IP address, and technical records.

Biometric data to recognize the Customer’s face and unlock the Mobile App faster (we draw your attention to the fact that if you give the Mobile App permission to use the functionality of the device that allows you to recognize a fingerprint or facial image, we will not receive and process this data. We will only process the system verification of your device, whether the device user login was successful).

Legal basis for data processing

Article 6, paragraph 1, point b of the GDPR – Execution of the contract:

– Conclusion of a Service Agreement.

Data retention period

Suppose you have not completed the registration process and/or have not confirmed your e-mail address and telephone number. In that case, the personal data provided will be deleted after 3 months from the start date of the registration attempt.

If you haven’t used the Company’s Services – during the entire Service Agreement validity period and 3 months after it ends.

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

Chapter 8 of the Privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.

When are your personal data processed?

If you intend to rent cars, we must ensure your identity and whether you have the right to drive a vehicle and collect supporting evidence. If we do not do this, we will not be able to provide you with car rental Services.

In cases where you are from a third country (i.e., not a citizen of the EEA), the driver’s license you submitted does not have a personal identification number, or the driver’s license or photo provided raises suspicions, before allowing you to use the Services, we will contact you via video call, during which we will ask you to show an additional identification document and dictate your personal code or another identification number or code corresponding to it (for example, in cases where a personal code is not provided), which we will save in our system.

If you do not agree or cannot submit your face photo (selfie) and/or driver’s license data through the Mobile App for identity and driving license verification, you can contact us, and depending on the circumstances, we may be able to offer you an acceptable alternative method of data submission.

Data categories

Face image (selfie), face image with driver’s license in hand (selfie), photo of the first side of the driver’s license;

Name, surname, personal identification number or another identification number, date of birth, driver’s license number, expiration date, photo of the Customer’s face from the driver’s license, state, and authority that issued the driver’s license;

Data for verifying the authenticity and validity of the driver’s license, data for checking the correspondence between the face image and the photo on the driver’s license, and the date of uploading the driver’s license to the Account.

Additional categories of data, if it is necessary to check your identity and/or the accuracy and completeness of the data provided by the video call

Date and time when the video call took place;

Personal code or another identification number (collected during the conversation and recorded in your Account).

The employee’s comment with the reason if you did not pass the identity verification or document verification process during the video call.

Legal basis for data processing

(1) Article 6, paragraph 1, point b of the GDPR – Execution of the contract:

– Execution and administration of the Service Agreement;

– to ensure that the identity of the Company’s Customers is appropriately verified and the use of the identity of other persons is prevented.

(2) Article 6, paragraph 1, point c of GDPR – The legal obligation applies to the Company:

– ensure that only persons with the right to drive can use the Company’s Services (Article 424 d. 1 of the Code of Administrative Offenses of the Republic of Lithuania)

(3) GDPR Article 9(2)(a) – Consent:

– process the face image (selfies).

Data retention period

If you haven’t used the Company’s Services – during the entire Service Agreement validity period and 3 months after it ends.

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

The video call is not recorded and stored.

Chapter 8 of the Privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.

When are your personal data processed?

 When you use the Mobile App, we register information about your actions in the Mobile App and your Account and process your various personal data. We do so to ensure the fulfillment of the Terms of the Service Agreement and the smooth operation, integrity, and security of the Mobile App and information systems.

Also, data is collected and processed to identify a possible threat of abuse of the Services, fraud, or other illegal activity to protect the Mobile App, information systems, and data from unauthorized changes, cyber attacks, unauthorized access, and other related risks.

Data categories

Data about connecting to the Mobile App, data about the device’s operating system, Mobile App version, unique device number (created by the Company), Account usage history, incl. settings, parameters, and changes, various usage records, technical records;

Direct marketing consents and/or withdrawals, Mobile app reading records of important messages;

Account information, records of acceptance of new terms of use and/or confirmation of familiarization with the privacy policy;

Device GPS coordinates (service start location, service end location, Mobile Application opening location) only if Customers have agreed to the GPS setting and granted permission.

The date and time of joining the Self-Service through the Website and using the Self-Service.

Legal basis for data processing

(1) Article 6, paragraph 1, point b of the GDPR – Execution of the contract: 

– Execution and administration of the Service Agreement; 

(2) Article 6(1)(a) GDPR – Consent: 

– GPS data management for the convenient provision of the Service to the Client, to provide the Client with accurate distances from his location to the Vehicles.

Data retention period

Various system and technical records – 3 months from the date of their creation;

GPS data – 12 months from the date of its creation;

If you haven’t used the Company’s Services – during the entire Service Agreement validity period and 3 months after it ends.

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

When are your personal data processed?

 When you use the Services, i.e., Vehicle rental, we collect various information about the use of the Services and your actions to ensure the smooth provision, integrity, and security of the Service.

Also, all data generated and collected during the Services, including personal data about your use of our Services, help us to carry out the traceability and accuracy of the Services provided and is also used to protect our interests if there are noticeable illegal actions that are considered as part of the Service Agreement violation.

Suppose you connect your device to the Vehicle’s devices (e.g., navigation, multimedia systems) while using the Vehicle. In that case, your device’s data, such as your given name, device-stored contacts, and Bluetooth ID, will be stored in the Vehicle unless you remove them following the Vehicle manufacturer’s instructions.

Data categories

Vehicle reservation date and time, Vehicle use date and time, Vehicle locking/unlocking time, Service start and Service end, route, speed, travel distance, duration, fuel consumption, and fuel card usage fact. Other technical Vehicle parameters, Vehicle GPS coordinates data;

The price of the Service, the amount of payment for the Services, the fact of issuing the invoice, the fact and amount of the debt, and the maximum amount owed by the Client for the Services provided. Purchases of subscriptions or package tickets, transfers of funds to a virtual wallet, the amount in the wallet and information about its use, as well as other data of the completed payment transactions (date, amount, last four digits of the payment card, etc.);

Discounts, coupons and/or codes, participation in programs (such as fuel refills), their validity, and use.

Legal basis for data processing

Article 6, paragraph 1, point b of the GDPR – Execution of the contract: 

– Execution and administration of the Service Agreement;

Data retention period

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

Chapter 8 of the privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.

When are your personal data processed?

 When you use Vehicles (cars), we have the right to periodically check your driver’s license’s validity to ensure that your right to drive has not been restricted.

Also, if we notice that your driver’s license expires, we can contact you (by e-mail, SMS, active messages, and other messages in the Mobile app) and inform you about the expiration of your driver’s license, which you will have to renew if you wish to continue to use the Services.

Data categories

Date and time of driver’s license approval, results of approval (valid, invalid, suspended);

Copy of the new driver’s license, name, surname (if changed), person, driver’s license number, expiration date, photo of the Customer’s face from the driver’s license, the state and the institution that issued the driver’s license, and the date of adding a new copy of the driver’s license to the Account.

Legal basis for data processing

GDPR, Article 6, Paragraph 1, Clause c – Legal obligation applicable to the Company:

– ensure that only persons with the right to drive can use the Company’s Services (Article 424 d. 1 of the Code of Administrative Offenses of the Republic of Lithuania)

Data retention period

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

Chapter 8 of the Privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.

When are your personal data processed?

 An electronic system is installed in every Vehicle, which enables you to choose and reserve a Vehicle from any place and conveniently use it and leave it in the permitted zone with the help of the Mobile App.

This electronic system also registers and transmits to us the Vehicle’s location, the distance traveled by the Vehicle, speed, and other data related to the Vehicle. Mobility data is essential to us because, with their help, we can smoothly organize the distribution of Vehicles, determine their location, and have accurate travel traceability to ensure our own and/or third parties legitimate interests (especially relevant in the case of theft, damage and KET violations).

Also, in exceptional cases, when the Vehicle’s electronic system records data that may cause danger to you, the Vehicle, and other road users (e.g., extremely high speed), we have the right to contact you by automatic means (e.g., automatic call or message) and to report an ongoing violation of the terms of the Service Agreement, which may cause damage to you and other road users.

Data categories

Vehicle GPS data associated with a specific Customer, GPS coordinates, date and time of use of the Vehicle, route, speed, travel distance, duration, GPS coordinates of where the Vehicle was picked up and left.

Additional data categories for automatic speeding calls

Vehicle GPS data linked to a specific Customer, GPS coordinates, date and time of Vehicle use, route, speed, travel distance, duration; Date and time of automatic call and/or SMS sending.

Legal basis for data processing

(1) Article 6, paragraph 1, point b of the GDPR – Execution of the contract:

– Execution of the Service Agreement;

– Identify the identity of the Client who has committed road traffic and/or other violation and to have supporting evidence;

– Identify violations of the Service Agreement.

(2) Article 6, paragraph 1, point c of the GDPR – The legal obligation applies to the Company:

– the obligation to report your data in case of an administrative offense – Article 611 of the Code of Administrative Offenses of the Republic of Lithuania. 2 d.

(3) Article 6, paragraph 1, point f of the GDPR – Legitimate interest of the Company and third parties:

– to ensure the protection of vehicles and other assets of the Company, as well as the safety of third parties and their assets;

– ensure road traffic safety using our services and vehicles;

– reduce the number of traffic accidents due to speeding.

Data retention period

GPS data – 12 months from the date of its creation.

Automated calls and SMS are not recorded or saved

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

Chapter 8 of the Privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.

When are your personal data processed?

 The Services provided by us are subject to the established Terms of Service, which you agreed to before starting to use the Mobile App and concluding a Service Agreement with us (https://citybee.lt/lt/naudojimosi-taisykles/)

Therefore, we have the right to collect information related to the use of the Services, to respond to received information related to violations of the Service Agreement, and to take active actions when gross violations of the Service Agreement, provided for in the Rules, are detected.

Accordingly, when we detect violations of the Service Agreement, we usually temporarily block the Account, according to the terms set by us. However, in cases where the violations are extremely serious (e.g., drunk driving, constant speeding, causing a major accident), then we have the right to terminate the Service Agreement with you and, accordingly, add you to the list of blocked persons, so that you cannot use the Services in the future.

Data categories

All data about the Customer, available from the Account and the use of the Services; Circumstance/reason for blocking or termination of the Agreement, basis, comment of the employee who performed the blocking or termination of the Agreement, duration of the blocking; Blocking list (Customer name, date of birth, blocking date and blocking term).

Legal basis for data processing

Article 6, paragraph 1, point b of the GDPR – Execution of the contract:

– Execution of the Service Agreement;

– monitor how the Client uses the Services and fulfills/does not fulfill the terms of the Service Agreement.

GDPR Article 6, Paragraph 1, point f – Legitimate interest of the Company and third parties:

– prohibit blocked Customers and/or those with whom the Service Agreement was terminated from creating a new Account (inclusion in the blocking list);

Data retention period

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

In case of serious violations, Clients (minimum data) are stored in the blocking list for 10 years after the Service Agreement’s termination date.

When are your personal data processed?

 If you contact us by phone and/or in writing (e-mail, via Mobile application, social networks, or otherwise), we will save the fact of your application and the information provided, including personal data, so that we can properly examine your application and answer your question, request or complaint.

Data categories

When contacted by phone: first name, last name, mobile phone number, e-mail mailing address, residential address, travel details, and other information required to complete the Customer verification. Date and time of the call, call duration and call recording.

By contacting e-mail by mail / or through the Mobile App: name, surname, mobile phone number, e-mail address, residential address. Travel data and other information are required to complete the Customer’s confirmation. Additional information related to the written request and correspondence history;

In providing this Customer Service, additional and sensitive information may be used or disclosed: driver’s license information, information about the incident, traffic incident, passenger information, detailed description of the specific accident and/or problem, detailed circumstances of the complaint or other request, complaint and/or documents proving the accident.

Additional categories of data if we need to contact you for important reasons

Your name, surname, mobile phone number, e-mail address, live, location address, date and time of the call, call duration, and call recording.

The name of the electronic message/SMS message sent to you, the fact and date of delivery of the message, the fact, and date of opening (reading) of the message, the fact and date of opening the link provided in the content of the message.

Legal basis for data processing

(1) Article 6, paragraph 1, point b of the GDPR – Execution of the contract:

– Service Agreement administration.

(2) Article 6(1)(a) GDPR – Consent:

– to answer, consult, provide and administer the Services when any person initiates the first conversation.

Data retention period

Complaints, claims, and written requests related to the execution of the Service Agreement and/or which may be related to disputes – during the entire validity of the Service Agreement and for 5 years after it ends.

Call recordings are stored for 6 months from the moment of creation.

Chapter 8 of the Privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.

When are your personal data processed?

 We process your personal data to be able to provide general and/or personal offers (including offers from our partners) and other information about the Services we provide that may be relevant to you. We can send you notifications, offers, and information in several ways: by e-mail, SMS, or Mobile application notifications (inactive and/or active).

You can easily object to the sending of messages with offers and information during the creation of an Account in the settings of the Mobile App, or you can easily opt out of them at any time later in the settings of the Mobile App (in the section Subscription to offers) or by clicking on the opt-out link in the newsletters sent.

Data categories

Name, surname, e-mail postal address and/or telephone number, customer identifier (internal customer number), country, city, age;

customer type (private / business customer).

Information and history of direct marketing consents/withdrawals.

Legal basis for data processing

(1) Article 6(1)(a) GDPR – Consent: – receive our offers via SMS;

 – receive offers and information from our partners.

(2) Article 6, paragraph 1, point f of GDPR – Legitimate interest of the Company and third parties, based on Article 81 of the Law on Electronic Communications: 

– To send you general and personalized offers and information by e-mail; – Send you active messages in the Mobile App.

Data retention period

Personal data is processed as long as consent is valid, i.e. consent is withdrawn.

If you haven’t used the Company’s Services – during the entire Service Agreement validity period and 3 months after it ends.

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

When are your personal data processed?

 We use automated data analysis and decision-making, including profiling, to provide you with personalized content and recommendations, marketing offers tailored specifically to you and/or to provide you with our other possible benefits, and to enable us to expand the range of Services offered and improve the Services we provide. We use automatic means to group and analyze your data processed for the respective purpose and make insights and predictions about what content and/or messages may be relevant to you. To get to know our Customers, their needs, and interests even better, we may also categorize Customers based on various characteristics (such as age, location, browsing and/or Service usage habits, etc.).

The described actions do not have any legal or similarly significant effect on you, but they will allow us to understand your needs, interests, and hobbies better, to create and offer you more diverse Services that better meet your needs, to install the updates of the Mobile App you are waiting for, to provide a better quality experience using our Services, etc.

To more effectively administer the various marketing tools we use, we use various third-party tools that help us perform accurate analysis, such as Apps Flyer, Clever tap, Google Firebase, Google Ads, Google Analytics, Facebook Ads manager and other advanced tools that with help, we can collect your data related to your behavior on the Mobile App, Website, Social Networks.

Data categories

Technical information related to the device used, such as browser type, device type, and model, processor, system language, memory, OS version, IP address, User agent, IDFA (identifier for advertisers), Android ID ” devices); Google Advertiser ID, and other similar unique identifiers.

Engagement information, i.e., information related to ad campaigns and final customer actions, such as clicks on ads, impressions of ads viewed, audiences or segments assigned to an ad campaign, type of ads, and web page or application where such ads were displayed, web pages, visited by the end user, URLs from the referring website, app downloads and installs, and other interactions, events, and customer actions within the app (such as car selected, trips booked, clicks, engagement time, etc.).

Another history of your browsing in the Mobile App and/or Website.

Legal basis for data processing

GDPR Article 6, Paragraph 1, Clause f – Legitimate interest of the Company and third parties:

– implement automated devices to optimize marketing processes;

– Group and divide customers into groups, test the marketing tools used, and organize the automated use of marketing tools for the most effective customer engagement.

Data retention period

If you haven’t used the Company’s Services – during the entire Service Agreement validity period and 3 months after it ends.

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

Data that is anonymized and cannot be linked to any specific Customer and/or only statistical data is stored indefinitely for as long as it is needed to achieve the respective intended purpose

When are your personal data processed?

 We administer our profiles and accounts on various social networks, such as: https://www.facebook.com/CityBeeCarSharing/; https://www.instagram.com/citybee_lithuania/; https://www.linkedin.com/company/citybee-car-sharing, etc. If you are interested in our Services and follow our profiles on social networks, participate in our published games, promotions, etc., we collect and use your data, which we receive directly from you when you perform active actions on our profile. It should be noted that our accounts are integrated into social network platforms (e.g., Facebook, Instagram, Linkedin, etc.), so all social platform providers have all the opportunities to collect your other personal data. 

You can find detailed information about the data processing carried out by each social network platform and the purposes and scope of data use in the privacy policy of the respective social network. If you want to exercise your rights related to the data processed in social networks, it would be more efficient for you to contact the manager of the relevant social network directly.

Data categories

Name, surname, gender, country, photo, information about communication in the account (“like”, “follow”, “comment”, “share”, etc.), messages sent, information about messages (time of receiving the message, content of the message, messages attachments, correspondence history, etc.), comments, reactions to published posts, shares, information about participation in events and/or games organized by us. A photo sent/tagged to us and its public sharing.

Legal basis for data processing

GDPR Article 6(1)(a) – Consent:

– to process your data when you voluntarily perform active actions on our social network accounts.

Data retention period

The provider of the respective social network determines the data retention periods. We recommend checking the privacy policy of the respective social network.

Accordingly, we review the posts on our social networks that are no longer relevant and, if necessary, delete them.

When are your personal data processed?

 Taking into account the terms of the Service Agreement, the applicable legislation, and our rights and legitimate interests, we have the right and, in certain cases, the obligation to disclose information about you and your traffic violations (e.g., speeding, driving intoxicated) to the competent authorities (e.g., the police). Also, disclose your data to municipalities and parking lot owners so that fines received are rewritten in your name.

We act in this way following the requirements of the law, protecting our interests, and so that you, as a possible violator of the relevant activity, can defend your rights and dispute the validity of the fine if you believe that the violation was recorded incorrectly.

Data categories

All data about the Customer, available from the Account and the use of the Services;

The fact of a parking violation, written documents about inquiries and requests for information, data disclosed by the Customer and the date of disclosure;

The fact of violation of traffic rules, written documents about inquiries and requests for information, data disclosed by the Client, date of disclosure.

Legal basis for data processing

(1) Article 6, Paragraph 1, Point f of the GDPR – Legal interests of the Company and third parties:

– we have the right to transfer information about violations of parking rules and road traffic rules to the competent authorities so that the received fine for the violation is forwarded to the customer who committed the violation.

(2) Article 6, paragraph 1, point c of the GDPR – The legal obligation applies to the Company:

– the obligation to report your data in case of an administrative offense – Article 611 of the Code of Administrative Offenses of the Republic of Lithuania. 

Data retention period

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

Chapter 8 of the Privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.

When are your personal data processed?

 To the extent permitted by applicable legislation, we have the right to administer, manage, collect, and/or submit for collection Your debts for unpaid Services and financial damage caused to us and/or our property.

We also process your personal data to implement our legal requirements and the defense of legitimate interests (including fraud prevention), protect the property and interests of ourselves, our clients, and others, gather evidence of violations and prevent violations of our interests, our clients and others, misuse of the Mobile App, Website, Vehicles, our Services.

Data categories

All data about the Customer, available from the Account and the use of the Services;

Information about debt(s), amount of debt, reminders, and calls to pay by e-mail. mail, repayment history, payment plan, and date of debt closing/discharge;

If the service of a debt collection company is used: Customer’s name, surname, personal identification number or other personal code, residential address, e-mail address, telephone number, date of transfer of the debt to the collection company, debt, active actions of the debt collection company, repayment history and debt closing/ write-off date.

The facts of the damage related to the Company/Vehicle/third parties, driver’s license data, and all evidence and documents related to the damage.

Insurance cases and other related information;

Information about other persons in the Vehicle and/or who drove it.

Information about the amount of damage, the fact of payment, payment plans, the debt incurred, etc.

Legal basis for data processing

Article 6, Paragraph 1, point f of the GDPR- Legal interests of the Company and third parties:

– ensure the collection of fees for services provided;

– debt administration, damage management;

– to administer, manage and recover damages caused to the Company’s property or a related third party;

Data retention period

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

Chapter 8 of the Privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.

When are your personal data processed?

 To ensure the proper implementation of the tax, accounting, and other legal obligations (i.e., correct writing and declaration of accounting documents to state institutions, implementation of money laundering prevention requirements, etc.), we create various accounting documents with your personal data and administer them.

Data categories

Name, surname, residential address, personal identification number, VAT payer code (when the person is registered as a VAT payer); Data about the Service (Description of the Service; price/amount paid), issued accounting documents and their requisites, and other accounting and tax data that the Company must collect, process and store following laws and other legal acts.

Legal basis for data processing

Article 6(1)(c) GDPR – Legal obligations and requirements of legal acts:

– accounting, taxes, and other public obligations;

– money laundering prevention (as applicable);

– protection of consumer rights.

Additionally, based on:

– Article 10 of the Law on Financial Accounting of the Republic of Lithuania;

– Order of the Chief Archivist of the Republic of Lithuania (Zin.2011, No. 32-1534) on approving the index of storage terms for public documents.

Data retention period

In most cases, the storage and deletion period is calculated from the date of creation of the accounting document – 10 years after the creation of the document (e.g. VAT invoices)

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

Chapter 8 of the Privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.

When are your personal data processed?

 If the Agreement for the provision of Services with us is concluded by a business client (company, institution, organization) (hereinafter referred to as the Business Client), we accordingly process the personal data of the employees and representatives of such business client, which are specified in this Privacy Policy (for all the purposes listed above).

Employees and representatives of business customers have all data subject rights outlined in Section 11 of this Privacy Policy.

The Business Client must inform its employees or representatives about processing their personal data, as specified in the contract between the Business Client and the Company.

If Business customers act as data controllers of their employees, or representatives (i.e., when information is available to them through the Mobile Application and they use it for their own purposes), we are not responsible for this, and the provisions of this Privacy Policy do not apply to such processing operations.

Data categories

Company name, address, company registration code, VAT code, payment card data (card type, last four digits of card number, expiration date), Service Agreement;

Name, surname, position, e-mail address, telephone number, and other information of the person responsible for the execution of the service contract;

Name, surname, position, e-mail address, and telephone number of the employee who has been granted the right to use the Company’s business account;

When employees use the Services through business accounts, all other data is collected and/or generated through the use of the Services and processed as specified for all other data processing purposes.

Legal basis for data processing

Article 6, paragraph 1, point b of the GDPR – Execution of the contract:

 – Conclusion and execution of the Service Agreement.

Data retention period

If you haven’t used the Company’s Services – during the entire Service Agreement validity period and 3 months after it ends.

After you have used the Company’s Services – during the entire Service Agreement validity and for 5 years after it ends.

Chapter 8 of the Privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.

When are your personal data processed?

 To monitor, evaluate, analyze, improve and improve the quality of the provision of Services, the Mobile App, offer new or new quality Services, increase the availability of the Services, increase the security of using the Services, improve the user experience using the Services, we analyze various statistical data. Data analysis actions performed for the purposes described in this section have no legal or similarly significant effect on you.

It is also important to mention that when performing analytics and statistics, we process non-personalized aggregated data and do not process your contact or other personalizing information. That is, analytical and statistical data do not allow the identification of a specific customer, are not linked to other data of the identified user, and are not combined into data sets based on a particular customer.

Data categories

Vehicle reservations, location and time of their locking/unlocking, Vehicle information, start of reservation, date and time of use, places where the Vehicle was picked up and left, Vehicle GPS data, route, speed, travel distance, duration, fuel and fuel card usage, other travel parameters, travel history, telemetry data, all other data generated during the Services, which are created and used in our activities only as statistical data and are not connected to specific customers.

Analysis of your Profile, age, country, city, and frequency of use of Services.

Legal basis for data processing

Article 6, Paragraph 1, Point f of the GDPR- Legal interests of the Company and third parties:

– follow performance results and analyze them;

– to implement and use data analysis and processing modules and methods to create and increase value for the Client and the Company;

Data retention period

Created sets of statistical documents are stored for no longer than 36 months after data generation (some analytics do not require a long data retention period, so they can be deleted earlier).

When are your personal data processed?

 When you visit and browse our Website, to collect statistical data and improve the quality of the Service and the experience of visitors, we process the data of the cookies used on the Website and analyze them using the analytical service Google Analytics, which allows you to record and analyze statistical data on the use of the website. More information about Google Analytics and the information collected by its tools can be found here:

https://support.google.com/analytics/answer/9019185?hl=en&ref_topic=2919631#zippy=%2Cin-this-article.

You can find more information about the cookies used on the Website in our Cookie Policy here: https://citybee.lt/lt/slapuku-politika/.

Data categories

IP address, MAC address, date of visit, duration, pages visited, devices and programs used for Internet browsing, etc.

Legal basis for data processing

Article 6 Paragraph 1, Point a of the GDPR – Consent:

– manage your data when you have agreed that we will track your actions on the Website with the help of cookies

Data retention period

See in the cookie policy.

When are your personal data processed?

 An additional service – MyBee long-term car rental service, provided by another legal entity UAB “Miesto bitė” (Separate data controller) is available to our Service Customers in the mobile app.

Accordingly, for you to order MyBee services, we transfer your personal data named below to the MyBee service provider, which is intended to conclude a long-term car rental contract with you. We also provide additional services to the MyBee service provider that are part of the Mobile Application’s functions (e.g. identification and driver’s license verification, service payment administration services, service contract mediation, etc.), and during the provision of these services and during data transmission. we act as the processor of your personal data, according to the instructions of UAB “Miesto bitė”. 

When ordering MyBee services, you must familiarize yourself with the rules applicable to the provision of MyBee services and the MyBee privacy policy, which will contain detailed information about your personal data collected and processed during the provision of MyBee services.

Data categories

Name, surname, mobile phone number, e-mail address, residential address, payment card data (name, surname, card type, card number, expiration date);

Face image (selfie), face image with driver’s license in hand (selfie), photo of the first side of the driver’s license;

Name, surname, personal identification number or other identification number, date of birth, driver’s license number, expiration date, photo of the Customer’s face from the driver’s license, state and authority that issued the driver’s license;

Data for verifying the authenticity and validity of the driver’s license, data for verifying the correspondence of the face image and photo on the driver’s license.

Legal basis for data processing

Article 6 Paragraph 1, Point b of the GDPR – Contract: 

– transfer your data when you wish to conclude a contract with UAB “Miesto bite”.

Data retention period

You can learn more about your personal data collected and processed during the provision of MyBee services and how long they are stored in MyBee’s privacy policy. You can find it at https://mybee.lt.

When are your personal data processed?

 BePool is an additional Service of our Mobile App, which allows you to conveniently find the travel person(s). This Service is only available to Customers with Accounts on the Mobile app.

When you use Our BePool travel search platform (hereinafter referred to as the “Search Platform”), as described in more detail in the BePool rules, we will process the data listed below for the purposes and bases indicated below, as well as the data related to the use of the Mobile App and/or the use of the Services (if you use our cars for the trip).

Data categories

In the case of the driver – data provided during the creation of the Advertisement (Travel Record): name, surname, name of the vehicle, make, model, year of manufacture, other data and information of the Advertisement.

IP address and technical data, other settings and system data collected by us.

In the case of a passenger – name, surname, fact of travel consent.

IP address and technical data, other settings and system data collected by us.

When users of the search platform (i.e. Driver and Passenger) use the User chat function integrated in the platform, the content of the correspondence and other data provided in the correspondence are stored.

Legal basis for data processing

Article 6, paragraph 1, point b of the GDPR – Execution of the contract:

– Implementation of BePool Rules, performance of rights and obligations according to them. 

Data retention period

Advertisement data – 3 months after the end of the Trip.

Chat function data integrated into the search platform – 3 months after the end of the Trip.

Chapter 8 of the Privacy policy lists the cases and conditions when your personal data may be stored or otherwise processed for longer.