Trip start fee – additionally applicable to all “pay as you go” trips (not applicable to travel packages). Fee amount for each car is indicated in the App.
If You refueled at another gas station and paid for it, we will reimburse your expenses.
In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email email@example.com. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.
Please note that this service is provided in Lithuania only.
As this vehicle is intended for city use, it is not equipped with a high-mileage battery. Therefore, if you are planning to go outside the city, a speed limited at 90 km/h ensures that the car does not use too much energy while driving. This way, You will safely reach the nearest electric charging station.
Make sure that your email address is entered correctly.
Check the spam section of your email inbox; the email may have gone there.
In case you still cannot find the email with the link to create a new password, please use a private Internet connection and press “Forgot/I want to change my password” again.
If none of the above steps help, please refer to your IT department in order to find out whether automatic CityBee emails are blocked.
”My wallet” is used only in Lithuania and Estonia.
“My wallet‘‘ is a virtual wallet that can be topped up. You can top Your wallet up with CityBee credits worth 25, 50 or 100 Euros. It can be done multiple times and wallet‘s capacity is not limited.
Primarily all payments for the trip will be made from your “Wallet” – the total amount will be deducted from your wallet and only if the credit balance is insufficient, the money will be charged from Your bank card that is linked to your account.
If you have active CityBee credits in Your wallet, payments automatically will be made from it – there is no possibility to change the payment method.
If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report by the application or take a photo and send it to us by email or a Facebook message and indicate a vehicle state plate number.
Email for CityBee LT damages firstname.lastname@example.org
Email for Citybee EE damages email@example.com
Email for Citybee LV damages firstname.lastname@example.org
We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)
In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.
If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.
After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.
CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).
Yes, the company account administrator will have the right to see trip reports and invoices issued by employees who have been given the opportunity to use CityBee services.
The administrator appointed by the company will be able to monitor the travel reports after logging in to the self-service center and clicking on ,,Trips”. These reports can be downloaded in Excel format by choosing ,,Export.”