CityBee Terms of Use
CityBee terms and conditions are described in the following documents:
During the process of drivers license approval, sometimes the system will ask you to join a video call.
You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.
If you do not join the video call within 7 days, the driver’s license will not be successfully approved.
If You refueled at another gas station and paid for it, we will reimburse your expenses.
In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
The fuel is refilled at any Circle K gas station (you have to pay for the fuel with the CityBee fuel card found inside the car)!
Yes, of course! You can use BeePool services both with CityBee vehicle and with your own car.
If you decide to use your car, make sure that it is without any technical issues and has all the necessary documents. During the trip, it is mandatory to have vehicle registration and technical inspection documents, vehicle owners’ compulsory civil liability insurance policy and other essential documents. Please note that CityBee does not check the documents of the vehicle. Passengers can ask the driver to show them at any time during the trip.
By registering in the CityBee application, you confirm that you have read and agree to the terms of use and privacy policy. If you had not done that, you would not be able to use CityBee services.
In improving our services, we always take into account customer feedback, changing needs, and seek to find new opportunities to enhance the customer experience. Therefore, this time, starting from March 1, 2024, we are suspending the operation of the accumulation discount system ON so that in the near future, we can offer even more valuable additional benefits to our most loyal customers. We believe that these benefits will allow you to enjoy CityBee journeys even more frequently.
The driver may ask fellow passengers to cover part of the travel expenses. Reimbursement of travel expenses is based on an agreement between the driver and fellow passengers.
CityBee terms and conditions are described in the following documents: