CityBee Terms of Services
CityBee terms and conditions are described in the following documents:
Signing up for CityBee is free. And no membership fees are applied.
When reserving a car, you have two options:
· Choose a car, click on “Reserve,” and you will get a free 15-minute reservation, giving you access to the car for unlocking
· If you do not unlock the car within this 15-minute window, your reservation will automatically end unless you choose to pay for an extension.
If 15 minutes isn’t enough, you can extend your reservation for longer periods, but keep in mind:
· You can easily extend your reservation through the app after you’ve booked the car. Just click on Reservation and then select Extend.
· After the 15 minutes expire, the paid reservation time will begin. The cost per reserved minute is the same as the cost per minute when driving the car;
· You can extend the reservation for up to 24 hours;
· If you do not unlock the car by selecting “Unlock” in the app, the reservation will automatically end, and you will be charged for the time the reservation was active.
You can cancel a paid reservation at any time, and you will only be charged for the time used.
Once you’ve reached the car, click “Unlock” in the app. The car will unlock, and the keys will be inside the vehicle.
If you encounter any issues while trying to unlock the car using the app, please contact us by phone, and our 24-hour Beehive Assistance Center will be happy to help:
Contacts in Lithuania: +370 70077084;
Contacts in Latvia: +371 272 65460;
Contacts in Estonia: +372 600 0160.
Car screenwash can not be purchased with a „Circle-K“ card.
Please note that this service is provided in Lithuania and Estonia.
As in a regular car, you need to turn the key or press a „Start engine“ button.
Important: It does not turn on until you properly put on a seatbelt.
Moreover, the engine is absolutely silent, so you won’t hear it turned on.
You will receive an email notification after each trip made with your CityBee subscription plan, informing you of the plan’s expiration date. You can also check the expiration date in the CityBee app under the ‘Subscription’ section.
The CityBee subscription is a monthly trip plan that allows you to travel much more affordably than with the ‘Flexible’ pricing and offers exclusive benefits for subscribers. When you purchase a subscription plan for a fixed price, you’ll receive a set number of trips. Each trip includes a predetermined number of kilometers and minutes, as well as the trip start fee and minimum trip cost. You have 30 days from the date of purchase to use your trips.
Regardless of the number of trips, the CityBee monthly subscription plan also includes the following benefits:
free parking in the CityBee yellow zone;
‘BeeChill’ fee included in the price.
We’ve got you covered in the event of a car accident, as long as you inform us immediately about it and follow the Terms of Service, the BeeChill fee will take care of the damage.
However, there are exceptions where you will be financially liable, such as:
Failing to report the accident,
Intentional or reckless actions (e.g., driving under the influence or violating traffic laws),
Other exceptions mentioned in our Terms of Service (section 7.17).
In these cases, you will be responsible for the damage, and you will have to cover all costs. For full details, refer to our Terms of Service.
You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:
submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;
submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.
CityBee terms and conditions are described in the following documents: