Refund

In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:

Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back

CityBee will return the funds to your personal account within a week.

Important:

Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.

Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.

What should I do if a car runs out of windshield washer fluid or oil?

Starting the electric car

Verification process for data access

If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.

As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.

If the verification doesn’t work, we cannot continue providing assistance.

Please note that when calling from the registered phone number some additional identification questions may be asked.

All publicly available information will be provided to any caller without verification.

Smoking in CityBee cars

2 EUR discount for refueling

When you refill a bee with a fuel level less than 25% volume of the tank capacity, a 2 EUR discount will be added to your account for future trips.

ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you need to fill a full tank. The discount is given just once during your trip.

The discount will be added to your account within about an hour after the refueling!

How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.

A minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.

Thank you for taking care of our bee!

CityBee wallet

Can I cancel my purchased CityBee subscription plan?

Peugeot 308

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.12€

1 hour

5.79€

1 day

24.99€

km

0.32€

Refund

What should I do if a car runs out of windshield washer fluid or oil?

Starting the electric car

Verification process for data access

Smoking in CityBee cars

2 EUR discount for refueling

CityBee wallet

Can I cancel my purchased CityBee subscription plan?

Peugeot 308

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

Refund

What should I do if a car runs out of windshield washer fluid or oil?

Starting the electric car

Verification process for data access

Smoking in CityBee cars

2 EUR discount for refueling

CityBee wallet

Can I cancel my purchased CityBee subscription plan?

Peugeot 308

Price Calculator

Peugeot 308

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

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Everything you need is CityBee app!