How does the CityBee business work?

First, you have to apply for a business profile. You can do so by filling out the business application form. The form can be found here – LT, LV, EE. We promise to get back to you within 24 hours.

Once the contract is signed, we will provide you with access to the self-service center, which allows you to manage your employees, add or remove users, view travel reports, and monthly invoices.

To start using our services, you would first have to add a payment card to your company profile. This can be done using our self-service center. Payments can be made with the linked payment card or by topping up the CityBee virtual business wallet.

Then simply download the app, complete the registration process by adding your driver’s license, and you are good to go. Select the car you would like to rent and start using CityBee services.

In the beginning of the new month, we will send you an invoice that will include all of the previous month trips.

Who is responsible for traffic violation violations or car accidents?

The driver is responsible for traffic violations (for example, a car left in the wrong place, speeding). We take responsibility for providing the driver’s data to the responsible public authority.

In the event of a car accident, the contracted company is responsible. If the accident was not the fault of the CityBee customer, no additional fees or penalties will be applied.

Should I pay road taxes (i.e. buy vignette for toll roads) when traveling out of the city with VW e-Crafter (In Lithuania only)?

Please note that this service is provided in Lithuania only.

In Lithuania it is still a mandatory payment while you are traveling out of the city and using one of the toll roads, no matter the type of vehicle’s engine.

You can purchase the vignette at any petrol station or here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.

More information on toll roads: https://www.keliumokestis.lt/en.

Minimum trip price

Minimum trip price is the minimum amount payable for the services, which is deducted from the Payment account after unlocking the car or extending the reservation (if the minimum amount is exceeded, the trip fee will be charged during or at the end of the journey, depending on the length of your trip; if the minimum amount is not reached – the difference is not returned) – 2.29 EUR. Minimum fee will still be charged if the trip is less than 2.29 EUR. Discounts will be applied after that.

Will I be able to communicate personally with the passengers/driver?

The app provides the opportunity to communicate personally with passengers or the driver:

If you are a driver – in the „Chats“ section you will be able to see all the passengers whose reservations you have already confirmed, and in this way you will be able to contact them directly;

If you are a passenger – in the „Chats“ section you will be able to see the driver who accepted your request and you will be able contact the driver.

The possibility of chatting for passengers occurs not only after submitting a reservation request, but also before it is submitted – in this way, the passenger can contact the driver and get any additional information about the trip.

Is it possible to pay at the end of the month with a deferral?

Will I need to wash the car myself?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the Švaros Broliai tunnel car wash and wash your car for free.
We can supply you with wipes for cleaning windows and interior finishes.
Reserve a time with our partners and deliver the car for washing at the agreed time.

Our partners wash the exterior of a car, clean the interior, and refill the windshield washer fluid.

Partners contacts in Lithuania:

a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.

b) Car wash ŠVARUČIAI, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370663 70 666.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

How does the CityBee business work?

Who is responsible for traffic violation violations or car accidents?

Should I pay road taxes (i.e. buy vignette for toll roads) when traveling out of the city with VW e-Crafter (In Lithuania only)?

Minimum trip price

Will I be able to communicate personally with the passengers/driver?

Is it possible to pay at the end of the month with a deferral?

Will I need to wash the car myself?

In Lithuania

In Latvia

In Estonia

Can a driver without 2 years of driving experience use CityBee cars?

A car covered by insurance

How it works?

Contact the culprit motor third party liability insurance company.

Get confirmation how many days and and how much insurance will cover.

At the beginning of next month, we will issue an invoice for previous month's trips with CityBee.

Set the scope of repair and duration.

Install CityBee app into your phone and make a car reservation.

Submit an invoice to the insurance company that will reimburse the agreed rental costs.

Contact the culprit motor third party liability insurance company.

Set the scope of repair and duration.

Get confirmation how many days and and how much insurance will cover.

Install CityBee app into your phone and make a car reservation.

At the beginning of next month, we will issue an invoice for previous month's trips with CityBee.

Submit an invoice to the insurance company that will reimburse the agreed rental costs.

Everything you need is CityBee app!