How can I find out when my CityBee subscription plan expires?

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The ‘Flexible’ pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.

Trip cost calculation

The usage time of the car starts from the moment of unlocking the car or when you click ‘extend the reservation’ and ends when the car is locked via the smartphone app.

Each time you use CityBee, you are able to choose Flexible or Prepaid Packages pricing.

Trip start fee – additionally applicable to all Flexible pricing trips (not applicable to travel packages). Fee amount for each car is indicated in the App.

Prepaid packages – the prices for the packages are fixed. Prepaid package prices are based on the time and kilometers included. If the time or kilometers included in the package are exceeded, the additional price is calculated according to the set tariff, specified when choosing the package.

You can find all of the available packages and prices in the CityBee app and use the custom package function.

There is no extra charge for fuel and insurance – we take care of it.

Children carriage

Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.

Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.

For safety reasons, CityBee cars only provide a group 2/3 booster cushion for children from 22-36 kg, aged 6 to 12 years, following the law.

Insurance of CityBee cars

All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.

To learn more about your financial responsibility in case of an accident, check out our article: “What is my financial liability in the event of a car accident?”

Link to the law governing the CMTPLI in Lithuania;

Link to the law governing the CMTPLI in Latvia;

Link to the law governing the CMTPLI in Estonia.

What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

When and how was I introduced to the procedures and rules?

Driver's license registry

If you’d like to use the car-sharing service, you’ll need to confirm the validity of your driver’s license.

You can do this in just a few minutes by following the steps in the ‘CityBee’ app. Open the app, choose Add driver’s license and enter your driver license number.

We now offer several ways to confirm your license:

Smart-ID or Mobile-ID

Available for users whose driver’s license can be verified through these electronic identification methods.

Uploading photos

If you prefer pictures, you can complete the process by taking a few photos directly in the app. You’ll be asked to:

1) Take a selfie;

2) Take a selfie while holding your driver’s license;

3) Take a photo of the front side of the document.

Whichever method you choose, please make sure your document is valid and undamaged. When taking photos ensure good lighting and that document is removed from any cover or case so your document number, personal identification number, and personal photo can be clearly seen.

Note: We accept only photocard driver’s licenses.