The CityBee subscription is a test service. We are constantly looking for new ways to help our customers travel more affordably and conveniently. In planning the CityBee subscription, we considered the needs of our most active customers and decided to offer plans for the most common types of city trips, allowing customers to enjoy cost-effective travel without worrying about time. We will periodically evaluate the service’s activity and improve it as needed. All customer feedback and expectations are highly appreciated. If you have any comments, please reach out to info@citybee.lt.
CityBee reserves the right to change the terms of the CityBee subscription at any time.
This fee applies to all Flexible pricing trips and is already included in the price of our trip packages or trips made with a subscription plan!
At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.
How do I activate the secure internet shopping function?
1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.
2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.
3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.
4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.
5. Danske bank: No additional activation of the secure internet shopping is required.
6. Citadele bank: No additional activation of the secure internet shopping is required.
The usage time of the car starts from the moment of unlocking the car or when you click ‘extend the reservation’ and ends when the car is locked via the smartphone app.
Each time you use CityBee, you are able to choose Flexible or Prepaid Packages pricing.
Trip start fee – additionally applicable to all Flexible pricing trips (not applicable to travel packages). Fee amount for each car is indicated in the App.
Prepaid packages – the prices for the packages are fixed. Prepaid package prices are based on the time and kilometers included. If the time or kilometers included in the package are exceeded, the additional price is calculated according to the set tariff, specified when choosing the package.
You can find all of the available packages and prices in the CityBee app and use the custom package function.
There is no extra charge for fuel and insurance – we take care of it.
Pets can only be carried in cars in special pet transport boxes. Also, please make sure of the cleanliness and leave the car the way you would like to find it.
We offer prepaid trip packages that include fixed time with fixed kilometers.
By choosing prepaid packages, you will pay less than the usual fare with the same distance and time in the ‘Flexible’ option.
If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.
After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.
You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.
If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.
The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.
A day mentioned in the trip packages is 24 hours.
You can find the packages and prices in the CityBee app, also, the prices of prepaid packages can be viewed here: https://citybee.lv/en/packages/.
Now you are able to customize the pre-paid packages yourself by selecting time and kilometers in the app. Choose the preferred duration of the package, then, select the number of kilometers you anticipate driving during that time. This way, you can tailor the pre-paid package to fit your specific needs and budget. Enjoy the flexibility and convenience of customizing your own package!
If you want to change your phone number in the CityBee app, please follow these steps:
Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.
If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.
If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.
Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.
Email for contacting (for Citybee Lithuania customers): info@citybee.lt;
Email for contacting (for Citybee Latvia customers): info@citybee.lv;
Email for contacting (for Citybee Estonia customers): info@citybee.ee.
If you experience a flat tire during your trip, don’t worry—we’re here to help! Here’s what you should do:
Pull over safely: First and foremost, make sure you stop the car in a safe location.
Contact us immediately: Let us know about the flat tire as soon as possible by reaching out through the CityBee app or our customer service. We’ll guide you on the next steps and assist with any necessary arrangements.
Don’t attempt repairs on your own: We’ll take care of everything, so there’s no need to replace the tire yourself. Just follow the instructions provided by our team.
The good news is that the BeeChill fee is designed to cover tire repairs, provided that you follow our Terms of Service and adhere to traffic laws. You’ll be covered as long as the flat tire isn’t caused by actions like driving on it while it’s flat, causing more damage, or failing to report the incident.
For more details, please take a moment to review our Terms of Service. We’re here to support you and ensure your experience is as smooth as possible!
