When using CityBee ”Flexible” or ”Prepaid package” tariff, you don’t have to pay for fuel yourself – you only pay for the time and kilometers you drive.
Important update about fuel cards!
Starting November 9, 2026, fuel cards will be gradually removed from CityBee vehicles. From January 1, 2027, they will no longer be available in any vehicle. Going forward, you will need to use the CityBee app to refuel.
Learn more about the changes.
Refuelling is easy!
Go to any of our partner Circle K gas stations. Open the CityBee app and start the refueling. Follow the simple instructions, fill up, and hit the road!
If the fuel level is below 1/4 of the tank and you fill it up completely, you’ll receive a €2 discount.
Step by Step refueling guide
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Check the Reservation map in the app to see nearby fuel stations. Tap a station for details and directions, then drive there.
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When you arrive, tap the notification or open the CityBee app, go to Reservation, and select Refuel.
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The app shows available pumps. Pick your pump, activate it, and wait for confirmation.
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When it says, “Ready to fuel,” pick up the nozzle and start fueling. Return the nozzle when finished. The app will update the fueling status automatically.
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If you decide not to refuel, you can cancel in two ways:
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Manual cancel: Pick up the nozzle and immediately return it – the refueling is canceled.
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Automatic cancel: If the nozzle is never picked up, the app will automatically cancel the refueling after 2 minutes of inactivity.
If you are unable to start refueling through the CityBee app, please contact our Customer Support team using the phone number available in the app during your trip or in the Contacts section of our website. Please make sure to use the number for the country where your trip started (Latvia, Lithuania, or Estonia). You can also reach us via in-app chat or email.
