How often will the amount be deducted for the trip when the car is used by a natural person?

During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.

The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.

How long does it take to charge electric car (In Lithuania only)?

Please note that this service is provided in Lithuania and Estonia.

Depending on the model and the charging station type, the time varies:

Fast charging stations (50+kW) – 0-80% in 45 min (VW e-Crafter, Fiat 500E) or 1h 10 min (Peugeot e-2008);
AC charging stations (11 kW) – 0-80% in 3.5h (VW e-Crafter, Fiat 500E) or 4.5h (Peugeot e-2008);
Home charging from domestic electric 220V socket – 0-80% in 14h (VW e-Crafter) or 20h (Peugeot e-2008, Fiat 500E).

What should I do if I want to use the car for more than 24 hours?

If you want to use the car for a day, a week, or longer, you can choose from our prepaid package deals.

The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.

You can find all of the prepaid packages in the CityBee app by clicking on the chosen car reserve button.

If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.

After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.

You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.

If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.

Use is no different from a short-term CityBee rent, and all the benefits offered (insurance, fuel, washing) remain as well.

Choose the car you want from the CityBee fleet, reserve it, and start your journey.

How do I log in to my CityBee mobile app if, after entering my email address, I am notified that “This email address has already been used”?

You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.

You can contact Lithuania team via info@citybee.lt or by phone +37070077084;

You can contact Latvia team via info@citybee.lv or by phone +371 27265460;

You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.

Are CityBee cars insured?

All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.

In the event of a car accident where you are not the culprit (for example, a person who has violated the road traffic regulations hits your car), the insurance will cover the incurred losses and you will not have to pay anything extra.

If you drive a CityBee car and get in a car accident where you are the culprit, you will be subject to financial liability of up to €600. If the damage caused to the car is more than €600, the CityBee customer only needs to pay the maximum amount of financial liability of €600, even when the losses incurred are higher.

In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.

In case of non-insured events (for example, if you drive under influence, recklessly, etc.) you will have to pay the full amount for the damage caused.

Link to the law governing the CMTPLI in Lithuania;

Link to the law governing the CMTPLI in Latvia;

Link to the law governing the CMTPLI in Estonia.

Do I need to wash the car myself?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

Will the company administrator have access to trip reports?

Yes, the company account administrator will have the right to see trip reports and invoices issued by employees who have been given the opportunity to use CityBee services.

The administrator appointed by the company will be able to monitor the travel reports after logging in to the self-service center and clicking on ,,Trips”. These reports can be downloaded in Excel format by choosing ,,Export.”

Can I carry children?

Yes. Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.

Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.

BMW 118i

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How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

The price of this journey would be

0€

Trip start fee of 0.99€ is included in the price calculation.

1 minute

0.24€

1 hour

12.99€

1 day

48.89€

km

0.29€

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Automatic transmision

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USB

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Automatic transmision

Bluetooth

Child seat

Air conditioning

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