When and how was I introduced to the procedures and rules?

Night reservation

The Night Reservation package lets you reserve a car in the evening, and it will be waiting for you until the morning – perfect if you need a car early the next day or just want peace of mind.

The package is available from Sunday to Thursday, and can only be purchased between 9:00 PM and 11:00 PM. You’ll still see the package in the app during the day, but it will not be available for purchase outside of these hours.

❗If you already have an active reservation, you will still be able to purchase this package.

You can purchase only one Night Reservation package at a time.

To make sure you don’t miss it, you can set a reminder in the app – you’ll receive a push notification as soon as the Night package becomes available.

Here’s how it works:

Choose any car between 9 PM and 11 PM and select the Night Reservation package for just €4.99.
The car will be reserved for you overnight.
If you’re not planning to drive right away, you can come to the car when it suits you. Reservation will extend automatically.
During the 9-hour night reservation, you only pay for the kilometers driven – no minute charges apply.
After the 9 hours, regular minute and kilometer rates will apply

Change of password

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

Account deletion

You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:

submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;

submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.

Drivers license verification video call

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

What is the yellow CityBee parking zone, and what benefits apply when purchasing a CityBee subscription plan?

In the CityBee app, parking zones marked in yellow usually have a drop-off and/or pick-up fee for CityBee cars. This fee does not apply to trips made under the CityBee subscription. The drop-off fee in the yellow CityBee zone is not charged even if the trip starts under the subscription plan but ends with the ‘Flexible’ pricing due to exceeding the allocated kilometers and/or minutes in the subscription plan.

When purchasing additional trips, i.e., trip packages, during the subscription period, the CityBee drop-off and/or pick-up fee waiver in the yellow zone does not apply for the package trips.

For more information on CityBee parking zones, click here.

CityBee car broke down

CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:

CityBee Lithuania contacts: +37070077084, info@citybee.lt;

CityBee Latvia contacts: +371 27265460, info@citybee.lv ;

CityBee Estonia contacts: +372 600 0160, info@citybee.ee.

Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.

How long is the CityBee subscription plan valid?

BMW 118i

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 0.49€ is included in the price calculation.

1 minute

0.11€

1 hour

5.49€

1 day

22.99€

km

0.35€

When and how was I introduced to the procedures and rules?

Night reservation

Change of password

Account deletion

Drivers license verification video call

What is the yellow CityBee parking zone, and what benefits apply when purchasing a CityBee subscription plan?

CityBee car broke down

How long is the CityBee subscription plan valid?

BMW 118i

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

Everything you need is CityBee app!

When and how was I introduced to the procedures and rules?

Night reservation

Change of password

Account deletion

Drivers license verification video call

What is the yellow CityBee parking zone, and what benefits apply when purchasing a CityBee subscription plan?

CityBee car broke down

How long is the CityBee subscription plan valid?

BMW 118i

Price Calculator

BMW 118i

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

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