Pet carriage

Registration fee

Account deletion

You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:

submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;

submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.

What does the BeeChill fee cover?

The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.

However, there are situations where BeeChill protection does not apply – the full list of BeeChill exclusions can be found in Section 7.17 of our Terms of Use. BeeChill does not apply in any of the cases listed in Section 7.17.

Below are some of the most common examples:

Failing to report the incident to us;

Driving under the influence of alcohol or drugs;

Violating traffic regulations;

Engaging in intentional or grossly negligent actions.

To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.

Reserving and unlocking the vehicle

When reserving a car, you have two options:

· Choose a car, click on “Reserve,” and you will get a free 15-minute reservation, giving you access to the car for unlocking

· If you do not unlock the car within this 15-minute window, your reservation will automatically end unless you choose to pay for an extension.

If 15 minutes isn’t enough, you can extend your reservation for longer periods, but keep in mind:

· You can easily extend your reservation through the app after you’ve booked the car. Just click on Reservation and then select Extend.

· After the 15 minutes expire, the paid reservation time will begin. The cost per reserved minute is the same as the cost per minute when driving the car;

· You can extend the reservation for up to 24 hours;

· If you do not unlock the car by selecting “Unlock” in the app, the reservation will automatically end, and you will be charged for the time the reservation was active.
You can cancel a paid reservation at any time, and you will only be charged for the time used.

Once you’ve reached the car, click “Unlock” in the app. The car will unlock, and the keys will be inside the vehicle.

If you encounter any issues while trying to unlock the car using the app, please contact us by phone, and our 24-hour Beehive Assistance Center will be happy to help:

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 65460;

Contacts in Estonia: +372 600 0160.

Purchase of screenwash

Change of password

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

Road taxes

Vignette and toll road rules depend on the country you are driving in:

🇱🇹 Lithuania

Vignettes are required for vans when driving on toll roads.

Drivers must purchase the vignette themselves and cover any applicable road charges.

You can find toll roads here:
https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai

You can purchase the vignette here:
https://pirkti.keliumokestis.lt/purchase/cart.xhtml

🇱🇻 Latvia

No vignette is required when driving within Latvia.

All necessary road charges are already included in the service price.

🇪🇪 Estonia

A vignette is required only if the vehicle weight exceeds 3500 kg.

If applicable, the driver must purchase it.

You can purchase the vignette here:
https://www.teetasu.ee/

Important

If you plan to drive outside the country where the vehicle was rented, please check the vignette and toll requirements in advance, as additional charges may apply.