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Car screenwash can not be purchased with a „Circle-K“ card.
All CityBee subscription plans are valid for 30 days from the date of purchase. If you do not use all the trips included in the plan within this period, the plan will not be automatically renewed, and no refunds will be given for unused trips.
Yes, you can. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
The minimum trip price is the smallest amount payable for our services, deducted from your payment account once you unlock the car or extend your reservation. If your trip cost exceeds the minimum, the remaining amount will be charged by the end of the trip. However, if the total is less than the minimum, the difference won’t be refunded.
You’ll find the minimum trip price for each car listed in the app.
Please note that discounts do not apply to the minimum trip price.
Yes, during the validity period of your CityBee subscription plan, you can choose trip packages for longer trips, which are available for an additional cost.
Currently, CityBee offers a long-term car rental, and any car from the CityBee car park can be rented. Usage is no different from short-term CityBee rent service, and all the offered benefits (insurance, fuel, washing) remain.
How long can a person use a car?
The maximum length of a reservation is 28 days. If you wish to continue using CityBee service longer, just purchase another package or continue the trip with the “pay as you go” option and we will take the necessary steps to issue a monthly invoice for your ongoing trip.
What is the amount of time you will be charged for a trip when an individual uses the car?
During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.
The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.
All Cargo drivers (except the ones who drive fully electric vans) have to purchase vignettes themselves and pay driving charges if they drive on toll roads.
If you reserve a Cargo in Lithuania and drive on paid roads, you should purchase a vignette for driving within the country’s borders and when crossing into another country.
In Latvia when traveling with a cargo vehicle on roads A1-A15, P5 & P80, you must pay Road User Charge and have a paper or electronic vignette that confirms your payment.
In Estonia, you have to buy a vignette if the vehicle weighs more than 3500kg.
If you drive outside Estonia, the driver must purchase the vignette when crossing the border.
You can find all toll roads in Lithuania here: https://www.keliumokestis.lt/pages/tollRoad.xhtml
(When purchasing a vignette, please choose the EURO 6 standard and N1 category.)
You can purchase vignette in Lithuania here:
https://pirkti.keliumokestis.lt/purchase/cart.xhtml.
You can purchase vignette in Latvia here: https://www.lvvignette.eu/booking.
You can purchase vignette in Estonia here: https://www.teetasu.ee/.
BeeChill fee can cover accidental interior damage, as long as the damage wasn’t intentional, and you inform us about the incident right away. We understand that accidents happen, and we’re here to help.
However, the BeeChill fee does not cover the damages caused by things like smoking, excessive trash, or spills that require dry cleaning. For these situations, a cleaning fee will apply. For more details, please check our Pricelist.
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