If You refueled at another gas station and paid for it, we will reimburse your expenses.
There are two possible reimbursement methods:
1. We can add the amount spent on fuel to Your CityBee account. In such a case, the money would be used to pay for Your trips, and when the money runs out, the process will continue as usual – reservations will be charged to Your bank account.
2. We can reimburse the money to the bank account linked to Your CityBee account.
In order to get a reimbursement in Latvia and Estonia, You need to:
If You are a natural person, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:
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Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
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The amount that You paid for the fuel;
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Bank account number which is linked to Your CityBee account;
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Photo of Your receipt;
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Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).
If You are a company, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:
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Name of Your company and the company code.
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Information that You paid by Your own money and the company did not incur any loss;
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Write Your name, surname, bank account number (If You would like to get the reimbursement to Your bank account);
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Trip ID number;
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Write the amount that You paid for the fuel;
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Photo of Your receipt;
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Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).
In order to get a reimbursement to your CityBee account in Lithuania, If You are a natural person or a company, You need to send the information below to us via email info@citybee.lt:
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Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
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The amount that You paid for the fuel;
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Photo of Your receipt.
In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.
