Do you pass on my personal data to third parties? Who processes my data? In which countries is my data processed?

We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)

In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.

If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.

After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.

CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

What is CashBack?

From now on, when traveling with CityBee, 7% of the total price of the trip will be returned to your virtual wallet. Discounts will be given on all new trips from 09/23/2022. The validity period of the added discount is 3 months.

I.e. If your total trip price is 10 EUR, you will get back 0.7 EUR to your CityBee wallet.

The company reserves the right to change the conditions of the offer.

How to find an available trip and secure a seat in the car?

In the search field, enter the travel route you are interested in (e.g. Kaunas – Klaipėda) and the system will help you find people planning to travel to the same destination. Choose the most suitable travel option for you, click on it and request a seat. When the driver confirms your request, you will receive a notification in the app. The spot in the car is yours!

If you have any additional questions before requesting a seat, you can contact the driver by selecting the “Chat” section, which is right next to the “Request seat” section.

Do I have to add an identity document to use bikes (In Lithuania only)?

What should I do if I refuel at a non-partner gas station?

If You refueled at another gas station and paid for it, we will reimburse your expenses.

There are two possible reimbursement methods:

1. We can add the amount spent on fuel to Your CityBee account. In such a case, the money would be used to pay for Your trips, and when the money runs out, the process will continue as usual – reservations will be charged to Your bank account.

2. We can reimburse the money to the bank account linked to Your CityBee account.

In order to get a reimbursement in Latvia and Estonia, You need to:

If You are a natural person, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:

Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Bank account number which is linked to Your CityBee account;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).

If You are a company, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:

Name of Your company and the company code.
Information that You paid by Your own money and the company did not incur any loss;
Write Your name, surname, bank account number (If You would like to get the reimbursement to Your bank account);
Trip ID number;
Write the amount that You paid for the fuel;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).

In order to get a reimbursement to your CityBee account in Lithuania, If You are a natural person or a company, You need to send the information below to us via email info@citybee.lt:

Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Photo of Your receipt.

In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.

Are CityBee cars insured?

All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.

In the event of a car accident where you are not the culprit (for example, a person who has violated the road traffic regulations hits your car), the insurance will cover the incurred losses and you will not have to pay anything extra.

If you drive a CityBee car and get in a car accident where you are the culprit, you will be subject to financial liability of up to €500. If the damage caused to the car is more than €500, the CityBee customer only needs to pay the maximum amount of financial liability of €500, even when the losses incurred are higher.

In case of non-insured events (for example, if you drive under influence, recklessly, etc.) you will have to pay the full amount for the damage caused.

Link to the law governing the CMTPLI in Lithuania;

Link to the law governing the CMTPLI in Latvia;

Link to the law governing the CMTPLI in Estonia.

Can I carry pets?

Parking

The areas highlighted on the map of the CityBee application are parking areas where cars can be picked up and must be parked at the end of the trip (only, of course, without violating traffic rules: without parking the car in places marked “Reserved” or “No parking”. Also, please do not leave CityBee cars in underground, multi-store parking lots, private driveways or on the lawn.

Green zone

You can always leave your Bee here if you follow the traffic rules, do not park in disabled and reserved areas. Important – green areas for cars, cargo and electric cars are different.

Yellow zone

Leaving your Bee here incurs a fee to be added to the trip. Please note that the fee differs for each area. Click on the desired area to see the fee amount.

Red zone

It is not permitted to leave your Bee here. Ending the trip in the prohibited areas might result in a fine. Areas not separated by color are also not CityBee areas and Bees cannot be left in them. Bees must return to the beehive.

With CityBee cars you can also travel between cities and towns (including vans but in some cases van drivers have to buy their own vignettes and pay for the roads themselves*).

Parking in the city parking lots in Lithuania (Vilnius, Kaunas, Gargzdai, Klaipeda, Palanga, Kretinga, Neringa) is free of charge in CityBee zones (indicated in the mobile application).
Parking in the city parking lots in Latvia (Riga, Jurmala, Ogre, Liepaja, Adazi, Jelgava, Sigulda, Olaine) is free of charge.
Parking in the city parking lots in Estonia (Tallinn) is free of charge in the city’s parking spaces (except Old Town) and in selected private car parks (https://help.citybee.tech/et/articles/5598752-millistes-tasulistes-citybee-tsoonides-saan -parkida) as well as in other cities marked on the CityBee map.

If the car is parked in a private paid parking lot (with the exceptions mentioned above), the driver pays the parking fee independently.

You can travel between Baltic countries: Lithuania, Latvia and Estonia, but for leaving car in other country you will be charged 59 euros.

* You can find all toll roads in Lithuania here. and purchase the vignette here.

In Latvia vignettes are included in the price and drivers don’t have to buy it.

In Estonia You have to buy a vignette if the vehicle weighs more than 3500kg.

You can purchase the vignette here.

Toyota C-HR

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0,5€ is included in the price calculation.

1 minute

0.19€

1 hour

7.99€

1 day

35.89€

km

0.24€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

Frequently Asked Questions

Drive

How to shift gears?

How to start a car?

Features

Where to find all car documents?

How is the radio controlled?

How to turn on the lights?

Fuel

How to refuel?

The gas tank is opened by lifting a switch to the left of the driver’s seat, then the tank cap is screwed off.
The gas tank is on the left side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and the PIN code is on the card. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!