I don't get a link to create a password when connecting to self-service center. What to do?

Make sure that your email address is entered correctly.
Check the spam section of your email inbox; the email may have gone there.
In case you still cannot find the email with the link to create a new password, please use a private Internet connection and press “Forgot/I want to change my password” again.
If none of the above steps help, please refer to your IT department in order to find out whether automatic CityBee emails are blocked.

CityBee for business

In our fleet, you will find a wide selection of vehicles, from comfortable passenger cars up to reliable cargo busses. All of which can be viewed here.

Our pricing can be viewed here.

Not to mention that you will be provided with access to the CityBee self-service center. The self-service center allows you to manage your employees, add or remove users, view travel reports and monthly invoices.

If you would like to apply for a company profile, please complete the business application form here:

LT – https://citybee.lt/en/business/.

LV – https://citybee.lv/en/business/.

EE – https://citybee.ee/en/business/.

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Do you pass on my personal data to third parties? Who processes my data? In which countries is my data processed?

We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)

In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.

If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.

After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.

CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Can I remove my driver's license from my Citybee account?

Can you remind me my password? Can you tell when it was changed?

We do not and cannot know your password. Your password is encrypted and we have neither the ability nor the right to check this information. To change the CityBee self-service password, click on “I forgot / want to change my password” on the website. The system will then ask you to provide your email address linked to your CityBee account, you will then be sent an email with instructions explaining how to change your password.

Lithuania self-service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

How can I change my CityBee account password: mobile app, self-service?

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

I can’t log in to my CityBee self-service account, what should I do?

You should change your CityBee self-service password. You can do this on the website by clicking “I forgot / I want to change the password.” The system will then ask you to provide your email address linked to your CityBee account, you will then be sent an email with instructions explaining how to change your password.

LT self-service: https://selfservice.citybee.lt/#/login;

LV self-service: https://selfservice.citybee.lv/;

EE self-service: https://selfservice.citybee.ee/.

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