What weight can a bicycle or its bag hold?

Where can I refuel?

On what basis do you process my personal data?

We process your personal data on the basis of your consent in order to conclude, execute, and administer the agreement concluded with you, to comply with the requirements of legal acts, and for the legitimate interest.

The CityBee Privacy Policy (https://contracts.citybee.lt/privacy-policy/en/20210712) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Price calculator

The final price of the trip consists of the car rental time and the price for the kilometers travelled. You can check the price through the CityBee app, just tap on any car on the map and the prices will show up. There is an additional charge of €1 for travel to/from the airport.

Price calculator CityBee Lithuania

Price calculator CityBee Latvia

Price calculator CityBee Estonia

Who is responsible for KET violations or car accidents?

The driver is responsible for KET violations (for example, a car left in the wrong place, speeding). We take responsibility for providing the driver’s data to the responsible public authority.

In the event of an accident, the contracted company is responsible. If the accident was not the fault of the CityBee customer, no additional fees or penalties will be applied.

If the accident was caused by the CityBee driver, the following options are available:

1. If the damage is less than (€ 500), then the repair bill is rewritten to the driver who damaged the car;

2. If the damage to the car is more than € 500, then the CityBee customer only needs to pay a fine of € 500 and does not have to cover the cost of repairing the car.

If the CityBee driver is at fault for the accident, access to the service is suspended until payment is made.

Can you remind me my password? Can you tell when it was changed?

We do not and cannot know your password. Your password is encrypted and we have neither the ability nor the right to check this information. To change the CityBee self-service password, click on “I forgot / want to change my password” on the website. The system will then ask you to provide your email address linked to your CityBee account, you will then be sent an email with instructions explaining how to change your password.

Lithuania self-service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

How to charge the car?

Please note that electric cars can be found in Lithuania only.

Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
1. Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
  
  Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
2. Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
3. Approach the charging station and scan the charging token.
4. Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
5. Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Take the charging wire from under the middle seat of a CityBee car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat.
  
  • In the case of a passenger car – to the spare wheel space in the trunk.
  
  2. Put one side of the charger wire in the car electric socket and another side into the charging station.
  
  3. Scan the RFID token with “ElintaCharge” written on it.
  
  4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).