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The selected cargo van can only be picked up from designated CityBee cargo zones, but at the end of the ride, it can be left in any allowed CityBee cargo zone in any city that has a CityBee truck zone.
In other words, the vehicle does not need to be returned to the same parking lot from which it was picked up.
Cargo van zones differ from passenger car zones. You can filter them in the app by clicking on the truck icon:
Once you click on the cargo van icon, only cargo van zones and cargo van locations will be displayed on the map.
If this feature is not yet visible in your app, please check if an update is available!
❗During an active reservation, the correct zones are also visible in the Reservation section, where you can see all the information about your active reservation and the car you are using.
If you are planning a trip outside the territory of Riga, please check whether a CityBee van parking zone is available in your chosen city and pay attention to the fact that it is possible to park a van in the yellow parking zones for an additional fee, which may be different in each yellow zone.
The yellow zones are available so that the van can also be parked outside the territory of Riga.
You can see the exact price of the additional amount – by clicking on the EUR symbol at the specific yellow area.
You really won’t have to worry: if the need arises, the CityBee team will contact you and take care of everything. In case you have any problems, you can always call and we will help you immediately!
CityBee Lithuania: +37070077084;
CityBee Latvia: +371 27265460;
CityBee Estonia: +372 600 0160.
In the CityBee app, parking zones marked in yellow usually have a drop-off and/or pick-up fee for CityBee cars. This fee does not apply to trips made under the CityBee subscription. The drop-off fee in the yellow CityBee zone is not charged even if the trip starts under the subscription plan but ends with the pay-as-you-go pricing due to exceeding the allocated kilometers and/or minutes in the subscription plan.
When purchasing additional trips, i.e., trip packages, during the subscription period, the CityBee drop-off and/or pick-up fee waiver in the yellow zone does not apply for the package trips.
For more information on CityBee parking zones, click here.
How to order a car with delivery?
Fill out the order form – at least 12 hours before the delivery of the car.
We will contact you after receiving the order.
When choosing 1d+50km and 1d+75km prepaid packages, the delivery fee will be 8.99 eur. If you choose a larger prepaid package, delivery will be free.
The cost of the selected prepaid package will be applied in the first minute.
Only passenger cars can be ordered. Van delivery is not possible.
The service cannot be canceled if there are 3 hours or less left until the scheduled delivery. If the service is canceled within this time period, the selected prepaid package will be charged.
With which CityBee tariff can I order a car with delivery?
You can order a car only by choosing one of the prepaid packages, which are at least 24 hours. The pre-paid package fee for the car will be applied at the time it is delivered and its booking starts. If you drive more kilometers or a longer period of time than in the selected prepaid package, an additional fee will be applied according to the “Pay as you go” tariff.
Why order a car with delivery?
Order a car and be worry-free! You won’t have to worry about whether the CityBee car will be nearby at the desired time, what model the car will be, whether it will be clean, whether it will be in perfect technical condition – we will take care of all this before delivery!
Important:
Car with delivery is available in LV and EE countries only.
When ordering a car with delivery, the car includes fuel, insurance, the possibility to use the Riga Traffic parking lot free of charge, cleanliness and technical service.
In case of additional conditions during delivery, information about its necessity must be provided in the comment.
It’s important to report damages, and here’s when:
Before starting your trip: No need to worry about minor scratches or dents—we’ll take care of those. However, if you notice anything that could make the car unsafe or unfit to drive, such as a flat tire, broken window, loose or missing trim, or a non-functioning light, please report it through the CityBee app.
During your trip: Report any damage to the vehicle that occurs, no matter how small. This includes accidents or collisions, regardless of who is at fault. By reporting promptly, you’ll ensure you’re covered by the BeeChill fee, and we’ll handle the rest. If you fail to report, you could be held responsible for damages. It’s always better to let us know right away!
Please note that this service is provided in Lithuania and Estonia.
Lithuania:
Make sure the car is unlocked.
Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for “IgnitisON” and one for “ElintaCharge”).
In case of charging at the “IgnitisON” charging station or “ElintaCharge” fast charging station:
Approach the charging station, scan the charging token, and choose “Stop Charging” (“Sustabdyti”).
Wait a few seconds until the charging process is fully stopped.
Gently unplug the cable from the vehicle and leave it at the charging station.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
Scan the charging token and wait for a few seconds until the word “Charging” on the station stops lightning.
Wait a few seconds until the charging process is fully stopped.
Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.
Don’t leave the cable at the charging station, put the cable back in the car:
• In the case of the VW e-Crafter electric van – under the front center seat
• In the case of a passenger car – to the spare wheel space in the trunk.
If you cannot unplug the cable from the car easily, take the car keys and press the “Unlock” button twice again.
Estonia:
Make sure the car is unlocked
Take the ‘Eleport’ charging card from sun visor
To disconnect the charger in Eleport charging station:
Take the Eleport charging card and tap it on the reader
Press ”Stop Charging” (”Lõpeta laadimine”) – this process may take up to 30 seconds
Disconnect the charging cable from the car and put it back to the charger
At CityBee, we prioritize safety, both for our drivers and everyone on the road. If you happen to exceed the speed limit, we’ll call you or send you a notification to remind you to slow down.
However, if after receiving this notification you continue to exceed the speed limit, a fine specified in our Pricelist will be applied. This fine serves as a reminder to follow the rules of the road and keep your driving safe.
By respecting speed limits, you’re not only avoiding fines but also contributing to a safer experience for everyone. Let’s keep it safe and smooth on the roads!
Please note that this service is provided in Lithuania only.
From 07/01/2023 to 12/31/2025, there is no need to pay road user tax when driving commercial electric vehicles on main roads.
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