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In that case, we recommend purchasing a pre-paid trip package. Before starting your trip, you can choose whether you want to use a subscription plan trip or buy a pre-paid package. You can select from available packages or create your own.
Please note that this service is provided in Lithuania and Estonia.
Lithuania:
Make sure the car is unlocked.
Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for “IgnitisON” and one for “ElintaCharge”).
In case of charging at the “IgnitisON” charging station or “ElintaCharge” fast charging station:
Approach the charging station, scan the charging token, and choose “Stop Charging” (“Sustabdyti”).
Wait a few seconds until the charging process is fully stopped.
Gently unplug the cable from the vehicle and leave it at the charging station.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
Scan the charging token and wait for a few seconds until the word “Charging” on the station stops lightning.
Wait a few seconds until the charging process is fully stopped.
Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.
Don’t leave the cable at the charging station, put the cable back in the car:
• In the case of the VW e-Crafter electric van – under the front center seat
• In the case of a passenger car – to the spare wheel space in the trunk.
If you cannot unplug the cable from the car easily, take the car keys and press the “Unlock” button twice again.
Estonia:
Make sure the car is unlocked
Take the ‘Eleport’ charging card from sun visor
To disconnect the charger in Eleport charging station:
Take the Eleport charging card and tap it on the reader
Press ”Stop Charging” (”Lõpeta laadimine”) – this process may take up to 30 seconds
Disconnect the charging cable from the car and put it back to the charger
You won’t have to worry about anything. All you have to do is call us and report the problem so that our on-call team can take care of it.
CityBee Lithuania: +37070077084;
CityBee Latvia: +371 27265460;
CityBee Estonia: +372 600 0160.
To sign up, you need to download the CityBee app to your smart iOS or Android phone.
To register, enter the requested personal data and a valid telephone number to verify signing up.
The final step is to link a payment card to your CityBee account.
If you want to use a car-sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!
We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)
In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.
If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.
After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.
CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).
The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
The CityBee subscription is a monthly trip plan that allows you to travel much more affordably than with the pay-as-you-go pricing and offers exclusive benefits for subscribers. When you purchase a subscription plan for a fixed price, you’ll receive a set number of trips. Each trip includes a predetermined number of kilometers and minutes, as well as the trip start fee and minimum trip cost. You have 30 days from the date of purchase to use your trips.
Regardless of the number of trips, the CityBee monthly subscription plan also includes the following benefits:
free parking in the CityBee yellow zone;
‘BeeChill’ fee included in the price.
To get started with CityBee, you must link a payment card to your CityBee account.
You can link more than one payment card and choose before each trip which card will be used for automatic payment for the services immediately after the trip or during your trip, depending on the length of your journey.
A linked payment card should allow making automatic payments from the client’s account linked to a card.
From now on, before starting the trip, we will ask you to check the car and inform us only if there are any obvious defects that make the car unsuitable for its intended purpose (5.3.19, 5.15).
1. Make a short inspection of the car;
2. Check whether there is any damage that could make the car unsafe or unsuitable for driving (for example flat tires, moderate or severe body damage, etc.) if there is any – please report it using the CityBee app;
3. If the damage is minor (e.g. small scratches or dents) – You do not have to report it and you can safely start the trip!
If the damage impacts your ability to drive safely or you’re uncertain, please reach out to us via email, in-app chat, or phone. Please include a photo to help us assess the situation more accurately.
If the car is dirty – you can select the “report” function in the reservation and the technical team will clean the car at the first opportunity.
You can contact us here:
LT- info@citybee.lt
LV- info@citybee.lv
EE- info@citybee.ee
Sorry, we can’t find any cars you’re looking for.