What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

How can I find out when my CityBee subscription plan expires?

What happens when I get a flat tire?

If you experience a flat tire during your trip, don’t worry—we’re here to help! Here’s what you should do:

Pull over safely: First and foremost, make sure you stop the car in a safe location.

Contact us immediately: Let us know about the flat tire as soon as possible by reaching out through the CityBee app or our customer service. We’ll guide you on the next steps and assist with any necessary arrangements.

Don’t attempt repairs on your own: We’ll take care of everything, so there’s no need to replace the tire yourself. Just follow the instructions provided by our team.

The good news is that the BeeChill fee is designed to cover tire repairs, provided that you follow our Terms of Service and adhere to traffic laws. You’ll be covered as long as the flat tire isn’t caused by actions like driving on it while it’s flat, causing more damage, or failing to report the incident.

For more details, please take a moment to review our Terms of Service. We’re here to support you and ensure your experience is as smooth as possible!

Charging duration

Please note that this service is provided in Lithuania and Estonia.

Depending on the model and the charging station type, the time varies:

Fast charging stations (50+kW) – 0-80% in 45 min (VW e-Crafter, Fiat 500E) or 1h 10 min (Peugeot e-2008);
AC charging stations (11 kW) – 0-80% in 3.5h (VW e-Crafter, Fiat 500E) or 4.5h (Peugeot e-2008);
Home charging from domestic electric 220V socket – 0-80% in 14h (VW e-Crafter) or 20h (Peugeot e-2008, Fiat 500E).

Forgot/Lost items

If you forget your personal belongings in a CityBee car, you can retrieve them by:

Reserving and unlocking your last car as usual.
You can retrieve your items for free for 24 hours after your last journey.
You have 5 free minutes to collect your belongings, do not turn on ignition if you don’t plan to use the car. If the car will be used for longer than 5 minutes, a paid reservation will start automatically.

Please note, that if you do not recover your items within 24 hours, you can find the car location, where the items were left, by using this link. If you are unable to find the car you are looking for, please, be patient, somebody is using it right now:
LT: https://map.citybee.lt/#/main-map
EE: https://map.citybee.ee/#/main-map
LV: https://map.citybee.lv/#/main-map

If you need more assistance, contact us at info@citybee.lt, info@citybee.lv, info@citybee.ee or in-app chat.

Drivers license verification video call

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

Can a company use several cars for long-term rental at the same time?

What is my financial liability in the event of a car accident?

We’ve got you covered in the event of a car accident, as long as you inform us immediately about it and follow the Terms of Service, the BeeChill fee will take care of the damage.

However, there are exceptions where you will be financially liable, such as:

Failing to report the accident,

Intentional or reckless actions (e.g., driving under the influence or violating traffic laws),

Other exceptions mentioned in our Terms of Service (section 7.17).

In these cases, you will be responsible for the damage, and you will have to cover all costs. For full details, refer to our Terms of Service.

Skoda Fabia

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 1.49€ is included in the price calculation.

1 minute

0.12€

1 hour

5.79€

1 day

24.99€

km

0.31€

What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

How can I find out when my CityBee subscription plan expires?

What happens when I get a flat tire?

Charging duration

Forgot/Lost items

Drivers license verification video call

Can a company use several cars for long-term rental at the same time?

What is my financial liability in the event of a car accident?

Skoda Fabia

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

Everything you need is CityBee app!

What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

How can I find out when my CityBee subscription plan expires?

What happens when I get a flat tire?

Charging duration

Forgot/Lost items

Drivers license verification video call

Can a company use several cars for long-term rental at the same time?

What is my financial liability in the event of a car accident?

Skoda Fabia

Price Calculator

Skoda Fabia

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

More from CityBee

Volkswagen Tiguan

Toyota Corolla Touring

Ford Focus Wagon

Skoda Karoq

Peugeot 308

BMW 118i

Toyota Corolla Cross

Opel Crossland

KIA Sportage

Skoda Kamiq

Renault Arkana

Ford Fiesta

Volkswagen Taigo

Ford Kuga

Nissan Qashqai

Jeep Compass

Ford Focus

Volkswagen T-Roc R-line

Opel Mokka

Skoda Fabia

Toyota Corolla

Volkswagen T-Cross

Toyota C-HR

Everything you need is CityBee app!