CityBee rules, policies, procedures apply to me

What is the yellow CityBee parking zone, and what benefits apply when purchasing a CityBee subscription plan?

In the CityBee app, parking zones marked in yellow usually have a drop-off and/or pick-up fee for CityBee cars. This fee does not apply to trips made under the CityBee subscription. The drop-off fee in the yellow CityBee zone is not charged even if the trip starts under the subscription plan but ends with the pay-as-you-go pricing due to exceeding the allocated kilometers and/or minutes in the subscription plan.

When purchasing additional trips, i.e., trip packages, during the subscription period, the CityBee drop-off and/or pick-up fee waiver in the yellow zone does not apply for the package trips.

For more information on CityBee parking zones, click here.

Removal of driver's license

I paid for the fuel myself

Traveling abroad with CityBee

‘CityBee’ cars can be used to travel within the European Union (or where ‘CityBee’ car insurance is valid). However, you need to get our prior permission first.

The permission request must be sent to the general email addresses:

You can contact the LT team via info@citybee.lt;

You can contact the LV team via info@citybee.lv;

You can contact the EE team via info@citybee.ee.

Before deciding whether to allow to transport ‘CityBee’ car outside of LT, LV or EE, we will assess our technical and organizational capabilities and your history of using ‘CityBee’ services.

You’re welcome to take a CityBee car across the Baltics (Lithuania, Latvia, Estonia) and finish your trip in any permitted CityBee zone shown in the app. Just keep in mind that a €69 cross-border fee applies when a trip starts in Latvia or Estonia and ends in Lithuania.

Disconnecting the electric car from the charging station

Please note that this service is provided in Lithuania and Estonia.

Lithuania:

Make sure the car is unlocked.
Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for “IgnitisON” and one for “ElintaCharge”).
In case of charging at the “IgnitisON” charging station or “ElintaCharge” fast charging station:
1. Approach the charging station, scan the charging token, and choose “Stop Charging” (“Sustabdyti”).
2. Wait a few seconds until the charging process is fully stopped.
3. Gently unplug the cable from the vehicle and leave it at the charging station.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Scan the charging token and wait for a few seconds until the word “Charging” on the station stops lightning.
2. Wait a few seconds until the charging process is fully stopped.
3. Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.
4. Don’t leave the cable at the charging station, put the cable back in the car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat
  
  • In the case of a passenger car – to the spare wheel space in the trunk.

If you cannot unplug the cable from the car easily, take the car keys and press the “Unlock” button twice again.

Estonia:

Make sure the car is unlocked
Take the ‘Eleport’ charging card from sun visor
To disconnect the charger in Eleport charging station:

Take the Eleport charging card and tap it on the reader
Press ”Stop Charging” (”Lõpeta laadimine”) – this process may take up to 30 seconds
Disconnect the charging cable from the car and put it back to the charger

Using a car for more than 24 hours

If you want to use the car for a day, a week, or longer, you can choose from our prepaid package deals.

The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.

You can find all of the prepaid packages in the CityBee app by clicking on the chosen car reserve button.

If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.

After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.

You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.

If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.

Use is no different from a short-term CityBee rent, and all the benefits offered (insurance, fuel, washing) remain as well.

Choose the car you want from the CityBee fleet, reserve it, and start your journey.

Road taxes while traveling with a VW e-Crafter

Volkswagen Taigo

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CityBee rules, policies, procedures apply to me

What is the yellow CityBee parking zone, and what benefits apply when purchasing a CityBee subscription plan?

Removal of driver's license

I paid for the fuel myself

Traveling abroad with CityBee

Disconnecting the electric car from the charging station

Using a car for more than 24 hours

Road taxes while traveling with a VW e-Crafter

Volkswagen Taigo

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CityBee rules, policies, procedures apply to me

What is the yellow CityBee parking zone, and what benefits apply when purchasing a CityBee subscription plan?

Removal of driver's license

I paid for the fuel myself

Traveling abroad with CityBee

Disconnecting the electric car from the charging station

Using a car for more than 24 hours

Road taxes while traveling with a VW e-Crafter

Volkswagen Taigo

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