Refund

With CityBee, you can easily request a refund right in the app – no need to send emails or fill out forms.

How it works

Open the app, go to the menu, find Trip history, choose your trip, and tap Refund.

Select what the refund is for – fuel, AdBlue, parking, or your trip experience.

Add the required information.

For fuel, AdBlue, or parking – upload a photo of the receipt.

For trip experience – write a short explanation.

Check that everything is filled in and submit your request. Once it’s sent, you’ll see a confirmation message and the request will appear in the Help section. You can also follow the progress of your request in the Help section. Any updates or replies from our Support team will be shown there.

Make sure you’re using the latest version of the app to access this feature. If you have any questions, reach out via CityBee app or via email at info@citybee.lv

Please note that refunds can only be made to a bank account in the name of the CityBee profile owner who made the reservation.

End of the trip

Park the car in ‘CityBee’ zone when you’re finished. All zones are shown on the app map. For more details on parking zones, see our guide here.

Before you hop out, do a quick check:

– Grabbed all your stuff

– Car documents and accessories still in the car

– Key back where you found it (or somewhere the next person will easily spot it)

– Windows and sunroof closed

Then just open your active trip in the app, hit ‘End trip’, and confirm. Make sure the doors actually lock. You’ll get a confirmation.

Left something behind?

No worries. You can unlock the car once for free to grab your things. Find out more about retrieving lost items here.

List of charging stations

Please note that this service is provided in Lithuania and estonia.

Lithuania:

You can find the map with all charging stations at https://www.plugshare.com that shows both “IgnitisON” and “ElintaCharge” (that are free of charge for CityBee EV users) and other providers’ charging stations.

Estonia:

You can find ‘Eleport’ charging stations which are free of charge for CityBee users here

Leaving the car in private parking lots

Parking in private paid lots is allowed, but you will need to cover the parking cost yourself.

For more details on parking zones, see our guide here.

Additionally, regardless of whether the area is shown in the app as a free parking zone (transparent) or a paid parking zone (yellow), customers must always comply with local traffic regulations, road signs, supplementary signs, and any other parking restrictions in force.

Before ending your reservation, always make sure that parking is permitted in the selected location.

I paid for the fuel myself

Charging of the electric car

Please note that electric cars can be found in Lithuania and Estonia.

Lithuania:

Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
1. Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
  
  Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
2. Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
3. Approach the charging station and scan the charging token.
4. Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
5. Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Take the charging wire from under the middle seat of a CityBee car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat.
  
  • In the case of a passenger car – to the spare wheel space in the trunk.
  
  2. Put one side of the charger wire in the car electric socket and another side into the charging station.
  
  3. Scan the RFID token with “ElintaCharge” written on it.
  
  4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).

Estonia:

Make sure the car is unlocked
Open the charger socket cover, which is located behind the rear door. If the cover does not open, click “Unlock” on the car key.
Charging the vehicle in ‘Eleport’ charging station:

Take the ‘Eleport’ charging card from the sun visor and tap it on the screen
Select either ‘CCS’ or ‘Type 2’ charging option and connect it to the car
Press ”start charging” to start the charging process

To make sure the car is charging, check the charging port to see, if there is a green light.

CityBee rules, policies, procedures apply to me

How long is the CityBee subscription plan valid?

Ford Focus

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.11€

1 hour

5.49€

1 day

22.99€

km

0.34€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!