How can I find out when my CityBee subscription plan expires?

Change of phone number

If you want to change your phone number in the CityBee app, please follow these steps:

Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.

If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.

If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.

Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.

Email for contacting (for Citybee Lithuania customers): info@citybee.lt;

Email for contacting (for Citybee Latvia customers): info@citybee.lv;

Email for contacting (for Citybee Estonia customers): info@citybee.ee.

Why is the service labeled as BETA?

The CityBee subscription is a test service. We are constantly looking for new ways to help our customers travel more affordably and conveniently. In planning the CityBee subscription, we considered the needs of our most active customers and decided to offer plans for the most common types of city trips, allowing customers to enjoy cost-effective travel without worrying about time. We will periodically evaluate the service’s activity and improve it as needed. All customer feedback and expectations are highly appreciated. If you have any comments, please reach out to info@citybee.lt.

CityBee reserves the right to change the terms of the CityBee subscription at any time.

What is the yellow CityBee parking zone, and what benefits apply when purchasing a CityBee subscription plan?

In the CityBee app, parking zones marked in yellow usually have a drop-off and/or pick-up fee for CityBee cars. This fee does not apply to trips made under the CityBee subscription. The drop-off fee in the yellow CityBee zone is not charged even if the trip starts under the subscription plan but ends with the ‘Flexible’ pricing due to exceeding the allocated kilometers and/or minutes in the subscription plan.

When purchasing additional trips, i.e., trip packages, during the subscription period, the CityBee drop-off and/or pick-up fee waiver in the yellow zone does not apply for the package trips.

For more information on CityBee parking zones, click here.

Who can purchase the CityBee subscription?

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The ‘Flexible’ pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.

Duration of registration

Minimum trip price

The minimum trip price is the smallest amount payable for our services, deducted from your payment account once you unlock the car or extend your reservation. If your trip cost exceeds the minimum, the remaining amount will be charged by the end of the trip. However, if the total is less than the minimum, the difference won’t be refunded.

You’ll find the minimum trip price for each car listed in the app.

Please note that discounts do not apply to the minimum trip price.

Skoda Karoq

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 0.49€ is included in the price calculation.

1 minute

0.11€

1 hour

5.49€

1 day

22.99€

km

0.35€

How can I find out when my CityBee subscription plan expires?

Change of phone number

Why is the service labeled as BETA?

What is the yellow CityBee parking zone, and what benefits apply when purchasing a CityBee subscription plan?

Who can purchase the CityBee subscription?

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

Duration of registration

Minimum trip price

Skoda Karoq

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

How can I find out when my CityBee subscription plan expires?

Change of phone number

Why is the service labeled as BETA?

What is the yellow CityBee parking zone, and what benefits apply when purchasing a CityBee subscription plan?

Who can purchase the CityBee subscription?

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

Duration of registration

Minimum trip price

Skoda Karoq

Price Calculator

Skoda Karoq

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

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Ford Puma

Volkswagen Tiguan

Toyota Yaris

Volkswagen Golf

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Peugeot 3008

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MG ZS

Volkswagen Tiguan

Toyota Corolla Touring

Skoda Karoq

Seat Ateca

Peugeot 308

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Volkswagen T-Roc R-line

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Toyota Corolla

Volkswagen T-Cross

Everything you need is CityBee app!