Previous conversations in the live chat

Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.

You will be directed to the Help center, select ,,Live chat“.
When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.

Select ,,See previous” and You will see all Your previous conversations in the live chat.

Refueling at a non-Circle-K gas station

If You refueled at another gas station and paid for it, we will reimburse your expenses.

In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Please send our team payment receipt and we will provide You refund request sheet, that You will need to fill out and send back to us.

CityBee rules, policies, procedures apply to me

CityBee car broke down

CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:

CityBee Lithuania contacts: +37070077084, info@citybee.lt;

CityBee Latvia contacts: +371 27265460, info@citybee.lv ;

CityBee Estonia contacts: +372 600 0160, info@citybee.ee.

Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.

When is it worth choosing the CityBee subscription?

The subscription is ideal for anyone who regularly takes shorter trips (up to 10 km and 40 minutes) in the city with CityBee. Whether it’s just a few times or several trips a month, choose a subscription plan that fits your travel needs, save money, and enjoy additional benefits. However, if you typically take longer trips, we recommend selecting from a variety of trip packages that offer more cost-effective options for longer routes.

What should I do if I don’t want to use up the trip from the subscription plan?

Why I cannot go faster than 90 km/h with VW e-Crafter (In Lithuania only)?

Please note that this service is provided in Lithuania only.

As this vehicle is intended for city use, it is not equipped with a high-mileage battery. Therefore, if you are planning to go outside the city, a speed limited at 90 km/h ensures that the car does not use too much energy while driving. This way, You will safely reach the nearest electric charging station.

In which paid CityBee zones can I park in?

In addition to Tallinn city center and downtown parking zones you are allowed to park and end the trip in the following private parking areas which are in the CityBee zone:

Europark: You are allowed to park and end the trip in all open Europark parking lots (except parking houses and parking lots with gates) in Tallinn, which are included in CityBee zones.

When parking you are obligated to follow parking requirements and traffic rules. Client is responsible paying for parking in parking lots that are not listed above.

You are not allowed to park or end the trip in the areas of apartment associations and special permits, even if there is a green CityBee parking zone.

Parking fines issued during the reservation and/or after the reservation are disputed with the data of the person responsible for the company organizing the parking. If this is not possible, CityBee pays the parking fine and reissues the fine to the responsible person.

Skoda Karoq

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.12€

1 hour

5.79€

1 day

24.99€

km

0.32€

Previous conversations in the live chat

Refueling at a non-Circle-K gas station

CityBee rules, policies, procedures apply to me

CityBee car broke down

When is it worth choosing the CityBee subscription?

What should I do if I don’t want to use up the trip from the subscription plan?

Why I cannot go faster than 90 km/h with VW e-Crafter (In Lithuania only)?

In which paid CityBee zones can I park in?

Skoda Karoq

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

Previous conversations in the live chat

Refueling at a non-Circle-K gas station

CityBee rules, policies, procedures apply to me

CityBee car broke down

When is it worth choosing the CityBee subscription?

What should I do if I don’t want to use up the trip from the subscription plan?

Why I cannot go faster than 90 km/h with VW e-Crafter (In Lithuania only)?

In which paid CityBee zones can I park in?

Skoda Karoq

Price Calculator

Skoda Karoq

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

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Everything you need is CityBee app!