Four wheel drive cars

Payment card registry

At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.

How do I activate the secure internet shopping function?

1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.

2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.

3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.

4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.

5. Citadele bank: No additional activation of the secure internet shopping is required.

Failure to Comply with Speed Limit Notification

At CityBee, we prioritize safety, both for our drivers and everyone on the road. If you happen to exceed the speed limit, we’ll call you or send you a notification to remind you to slow down.

However, if after receiving this notification you continue to exceed the speed limit, a fine specified in our Pricelist will be applied. This fine serves as a reminder to follow the rules of the road and keep your driving safe.

By respecting speed limits, you’re not only avoiding fines but also contributing to a safer experience for everyone. Let’s keep it safe and smooth on the roads!

Measurements of the van boot area

VW Crafter, VW e- Crafter and MAN TGE

Cargo area measurements:

Length – 3201 mm.;

Height – 1961 mm.;

Width – 1832 mm.;

Width between wheelhouse – 1380 mm..

VW Crafter load capacity is up to 1411kg.

VW e- Crafter load capacity is up to 950kg.

Renault Master

Cargo area measurements:

Height – 1894 mm.;

Width – 1765 mm.;

Length – 3733 mm.;

Width between wheelhouse – 1380 mm..

Car measurements:

Height – 2488 mm.;

Width – 2470 mm.;

Length – 6225 mm.

Load capacity is up to 1434kg.

Ford Transit

Cargo area measurements:

Height – 1886 mm.;

Width – 1784 mm.;

Length – 3494 mm;

Width between wheelhouse – 1392mm.

Car measurements:

Height – 2547 mm.;

Width – 2059 mm.;

Length – 5981 mm.

Load capacity is up to 1220kg.

What is my financial liability in the event of a car accident?

We’ve got you covered in the event of a car accident, as long as you inform us immediately about it and follow the Terms of Service, the BeeChill fee will take care of the damage.

However, there are exceptions where you will be financially liable, such as:

Failing to report the accident,

Intentional or reckless actions (e.g., driving under the influence or violating traffic laws),

Other exceptions mentioned in our Terms of Service (section 7.17).

In these cases, you will be responsible for the damage, and you will have to cover all costs. For full details, refer to our Terms of Service.

Change of password

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

Using a car for more than 24 hours

If you want to use the car for a day, a week, or longer, you can choose from our prepaid package deals.

The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.

You can find all of the prepaid packages in the CityBee app by clicking on the chosen car reserve button.

If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.

After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.

You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.

If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.

Use is no different from a short-term CityBee rent, and all the benefits offered (insurance, fuel, washing) remain as well.

Choose the car you want from the CityBee fleet, reserve it, and start your journey.

Refund

In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:

Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back

CityBee will return the funds to your personal account within a week.

Important:

Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.

Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.

Skoda Karoq

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.12€

1 hour

5.79€

1 day

24.99€

km

0.32€

Four wheel drive cars

Payment card registry

Failure to Comply with Speed Limit Notification

Measurements of the van boot area

What is my financial liability in the event of a car accident?

Change of password

Using a car for more than 24 hours

Refund

Skoda Karoq

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

Four wheel drive cars

Payment card registry

Failure to Comply with Speed Limit Notification

Measurements of the van boot area

What is my financial liability in the event of a car accident?

Change of password

Using a car for more than 24 hours

Refund

Skoda Karoq

Price Calculator

Skoda Karoq

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

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Everything you need is CityBee app!