What does the BeeChill fee cover?

The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.

However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:

Failing to report the incident to us;

Driving under the influence of alcohol or drugs;

Violating traffic regulations;

Engaging in intentional or grossly negligent actions.

To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.

Dirty car during a long-term reservation

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

CityBee rules, policies, procedures apply to me

Payment for CityBee services

To get started with CityBee, you must link a payment card to your CityBee account.
You can link more than one payment card and choose before each trip which card will be used for automatic payment for the services immediately after the trip or during your trip, depending on the length of your journey.

A linked payment card should allow making automatic payments from the client’s account linked to a card.

Refund

In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:

Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back

CityBee will return the funds to your personal account within a week.

Important:

Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.

Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.

I paid for the fuel myself

If You refueled at another gas station and paid for it, we will reimburse your expenses.

In order to get a reimbursement to your bank account, If You are a natural person or a company, You need to contact us via email info@citybee.lt., info@citybee.lv or info@citybee.ee. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.

Starting the electric car

How can I check the remaining trips on my CityBee subscription plan?

Volkswagen Tiguan

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 1.49€ is included in the price calculation.

1 minute

0.12€

1 hour

5.79€

1 day

24.99€

km

0.31€

Atkreipk dėmesį, jog šis Volkswagen Tiguan yra dyzelinio variklio!

What does the BeeChill fee cover?

Dirty car during a long-term reservation

In Lithuania

In Latvia

In Estonia

CityBee rules, policies, procedures apply to me

Payment for CityBee services

Refund

I paid for the fuel myself

Starting the electric car

How can I check the remaining trips on my CityBee subscription plan?

Volkswagen Tiguan

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

Everything you need is CityBee app!

What does the BeeChill fee cover?

Dirty car during a long-term reservation

CityBee rules, policies, procedures apply to me

Payment for CityBee services

Refund

I paid for the fuel myself

Starting the electric car

How can I check the remaining trips on my CityBee subscription plan?

Volkswagen Tiguan

Price Calculator

Volkswagen Tiguan

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

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Volkswagen Tiguan

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Ford Focus Wagon

Skoda Karoq

Peugeot 308

BMW 118i

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Opel Crossland

KIA Sportage

Skoda Kamiq

Renault Arkana

Ford Fiesta

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Jeep Compass

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Opel Mokka

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Everything you need is CityBee app!