Can I cancel my purchased CityBee subscription plan?

Vans and zones thereof

Vans have their own parking zones, which are different from the ones for cars. Just tap the van icon in the app to see where you can go. The color-coding works the same way you’re used to:

– Clear zones – Park or end your trip here anytime, as long as you follow regular parking rules
– Yellow zones – These might add a small fee or give you a discount when you start or finish a trip. Tap the € symbol to check the exact amount for that zone
– Grey zones – No ending trips here, sorry!

The good news? You don’t have to bring the van back to where you picked it up. Any allowed van zone works.

One thing to keep in mind: Electric vans have their own special zones. If you plan to drive an electric van, make sure to select it in the app, that way you’ll only see their specific zones.

For more details on parking zones, see our guide here.

What is the amount of the BeeChill fee?

I paid for the fuel myself

Reserving and unlocking the vehicle

When reserving a car, you have two options:

· Choose a car, click on “Reserve,” and you will get a free 15-minute reservation, giving you access to the car for unlocking

· If you do not unlock the car within this 15-minute window, your reservation will automatically end unless you choose to pay for an extension.

If 15 minutes isn’t enough, you can extend your reservation for longer periods, but keep in mind:

· You can easily extend your reservation through the app after you’ve booked the car. Just click on Reservation and then select Extend.

· After the 15 minutes expire, the paid reservation time will begin. The cost per reserved minute is the same as the cost per minute when driving the car;

· You can extend the reservation for up to 24 hours;

· If you do not unlock the car by selecting “Unlock” in the app, the reservation will automatically end, and you will be charged for the time the reservation was active.
You can cancel a paid reservation at any time, and you will only be charged for the time used.

Once you’ve reached the car, click “Unlock” in the app. The car will unlock, and the keys will be inside the vehicle.

If you encounter any issues while trying to unlock the car using the app, please contact us by phone, and our 24-hour Beehive Assistance Center will be happy to help:

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 65460;

Contacts in Estonia: +372 600 0160.

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The pay-as-you-go pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.

Using a car for more than 24 hours

If you want to use the car for a day, a week, or longer, you can choose from our prepaid package deals.

The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.

You can find all of the prepaid packages in the CityBee app by clicking on the chosen car reserve button.

If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.

After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.

You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.

If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.

Use is no different from a short-term CityBee rent, and all the benefits offered (insurance, fuel, washing) remain as well.

Choose the car you want from the CityBee fleet, reserve it, and start your journey.

When is it worth choosing the CityBee subscription?

The subscription is ideal for anyone who regularly takes shorter trips (up to 5 km and 15 minutes) in the city with CityBee. Whether it’s just a few times or several trips a month, choose a subscription plan that fits your travel needs, save money, and enjoy additional benefits. However, if you typically take longer trips, we recommend selecting from a variety of trip packages that offer more cost-effective options for longer routes.

Volkswagen Tiguan

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How long is your trip going to be?

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How many kilometers?

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According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.11€

1 hour

5.49€

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22.49€

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0.32€

Atkreipk dėmesį, jog šis Volkswagen Tiguan yra dyzelinio variklio!

Can I cancel my purchased CityBee subscription plan?

Vans and zones thereof

What is the amount of the BeeChill fee?

I paid for the fuel myself

Reserving and unlocking the vehicle

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

Using a car for more than 24 hours

When is it worth choosing the CityBee subscription?

Volkswagen Tiguan

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All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

Everything you need is CityBee app!

Can I cancel my purchased CityBee subscription plan?

Vans and zones thereof

What is the amount of the BeeChill fee?

I paid for the fuel myself

Reserving and unlocking the vehicle

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

Using a car for more than 24 hours

When is it worth choosing the CityBee subscription?

Volkswagen Tiguan

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