What are prepaid packages?

For your convenience, we now offer prepaid trip packages that include fixed time with fixed kilometers.

By choosing prepaid packages, you will pay less than the usual fare with the same distance and time in the “pay as you go” option.

If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.

After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.

You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.

If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.

The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.

A day mentioned in the trip packages is 24 hours.

You can find the packages and prices in the CityBee app, also, the prices of prepaid packages can be viewed here: https://citybee.lv/en/packages/.

What do I need to do if I want the car interior cleaned?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

Where can I leave feedback on BeePool?

All feedback is greatly appreciated. You can share your experience in the app by clicking “Menu” -> “Help” -> “Start a conversation” or by writing an e-mail at info@citybee.lt.

We would like to remind you that CityBee does not analyze pretensions of BeePool users if it is regarding the actions or inactions of other users, travel conditions, advertisements or information provided by users, mutual communication on the search platform or other issues.

Road taxes

All van drivers (except the ones who drive fully electric vans) have to purchase vignettes themselves and pay driving charges if they drive on toll roads.

You can find all toll roads in Lithuania here: https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai.

You can purchase the vignette here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.

In Latvia vignettes are included in the price and drivers don’t have to buy it.

In Estonia You have to buy vignette if the vehicle weights more than 3500kg.

You can purchase the vignette here: https://www.teetasu.ee/

How do I change my email address?

Where can I check if ON discount coupon was applied during my trip?

You can check whether the discount coupon(s) was applied for payment of your trip in the CityBee application by selecting “Menu” –> “Trip history” –> selecting a specific trip –> “Get receipt”.

If you think there was an error when applying the discount coupon for the trip or have additional observations regarding ON, contact our team at the following contacts:

Email – info@citybee.lt;
By pressing “Menu” –> “Help” –> “Start a conversation” in the application.

Measurements of the cargo area

VW Crafter, VW e- Crafter and MAN TGE

Cargo area measurements:

Length – 3201 mm.;

Height – 1961 mm.;

Width – 1832 mm.;

Width between wheelhouse – 1380 mm..

VW Crafter load capacity is up to 1411kg.

VW e- Crafter load capacity is up to 950kg.

Renault Master

Cargo area measurements:

Height – 1894 mm.;

Width – 1765 mm.;

Length – 3733 mm.

Car measurements:

Height – 2488 mm.;

Width – 2470 mm.;

Length – 6225 mm.

Load capacity is up to 1434kg.

Ford Transit

Cargo area measurements:

Height – 1886 mm.;

Width – 1784 mm.;

Length – 3494 mm;

Width between wheelhouse – 1392mm.

Car measurements:

Height – 2547 mm.;

Width – 2059 mm.;

Length – 5981 mm.

Load capacity is up to 1220kg.

Do you need to pay for the fuel?

When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.

When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.

You will find the payment card PIN code in the CityBee app after opening your active reservation. You will find stickers indicating the type of fuel for a car on the sun visor and the fuel tank cover (both inside and outside).

Opel Mokka

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

The price of this journey would be

0€

Trip start fee of 0.99€ is included in the price calculation.

1 minute

0.09€

1 hour

4.99€

1 day

27.89€

km

0.23€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

USB

Child seat

Automatic transmision

Bluetooth

Child seat

Air conditioning

Navigation

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!