What is the amount of the BeeChill fee?

Can I purchase a new CityBee subscription plan if I use up my current one before these 30 days expire?

Extended reservation

Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you weren’t able to reach the car within 15 minutes and need additional time – you can easily extend your reservation through the app. Just click on Reservation and then select Extend.

The price for extended reservation costs as much as the time price for that specific car displayed in the price list.

The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting Unlock in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.

What happens to unused kilometers and time if I travel less than the allocated amount for a single plan trip?

What data about me do you collect and for what purposes?

We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.

In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

What does the BeeChill fee cover?

The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.

However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:

Failing to report the incident to us;

Driving under the influence of alcohol or drugs;

Violating traffic regulations;

Engaging in intentional or grossly negligent actions.

To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.

Refund

In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:

Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back

CityBee will return the funds to your personal account within a week.

Important:

Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.

Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.

Road taxes

All van drivers (except the ones who drive fully electric vans) have to purchase vignettes themselves and pay driving charges if they drive on toll roads.

You can find all toll roads in Lithuania here: https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai.

You can purchase the vignette here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.

In Latvia vignettes are included in the price and drivers don’t have to buy it.

In Estonia You have to buy vignette if the vehicle weights more than 3500kg.

You can purchase the vignette here: https://www.teetasu.ee/

Volkswagen T-Cross

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.11€

1 hour

4.99€

1 day

23.49€

km

0.32€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

Frequently Asked Questions

Drive

How to shift gears?

How to start a car?

Features

Where to find all car documents?

How is the radio controlled?

How to turn on the lights?

Fuel

How to refuel?

The cover for the gas tank is opened by pressing it. Then the cap is screwed off by turning counter-clockwise.
The gas tank is on the right side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox.
You can fill up at any Circle K station. You will find the fuel card in the visor and you can find the PIN code in app just press “”PIN””. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!