What should I do if a car runs out of windshield washer fluid or oil?

Traveling abroad with CityBee

‘CityBee’ cars can be used to travel within the European Union (or where ‘CityBee’ car insurance is valid). However, you need to get our prior permission first.

The permission request must be sent to the general email addresses:

You can contact the LT team via info@citybee.lt;

You can contact the LV team via info@citybee.lv;

You can contact the EE team via info@citybee.ee.

Before deciding whether to allow to transport ‘CityBee’ car outside of LT, LV or EE, we will assess our technical and organizational capabilities and your history of using ‘CityBee’ services.

Please note that you can drive to any Baltic country (LT, LV, EE) without the permission and leave the car in one of these countries (in a zone marked in the ‘CityBee’ app) without any additional fees.

Radar function

The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.

The radar function icon can be found in the “Search” section of the app, to the left of the “Filter” icon. When you click on the icon and activate the radar, it will turn blue.

The minimum radar distance is 150 meters, the maximum – 1250 meters.

When activating the radar, you can choose between two options:

Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.

Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the “Pay as you go” tariff. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).

Additional information:

The radar function will be activated at the specified time and will remain active until you reserve your car. If the car is not available within 2 hours, the radar will switch off. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.

How can I find out when my CityBee subscription plan expires?

Forgot/Lost items

If you forget your personal belongings in a CityBee car, you can retrieve them by:

Reserving and unlocking your last car as usual.
You can retrieve your items for free for 24 hours after your last journey.
You have 5 free minutes to collect your belongings, do not turn on ignition if you don’t plan to use the car. If the car will be used for longer than 5 minutes, a paid reservation will start automatically.

Please note, that if you do not recover your items within 24 hours, you can find the car location, where the items were left, by using this link. If you are unable to find the car you are looking for, please, be patient, somebody is using it right now:
LT: https://map.citybee.lt/#/main-map
EE: https://map.citybee.ee/#/main-map
LV: https://map.citybee.lv/#/main-map

If you need more assistance, contact us at info@citybee.lt, info@citybee.lv, info@citybee.ee or in-app chat.

Does the BeeChill Fee cover accidental interior damage?

BeeChill fee can cover accidental interior damage, as long as the damage wasn’t intentional, and you inform us about the incident right away. We understand that accidents happen, and we’re here to help.

However, the BeeChill fee does not cover the damages caused by things like smoking, excessive trash, or spills that require dry cleaning. For these situations, a cleaning fee will apply. For more details, please check our Pricelist.

Charging of the electric car

Please note that electric cars can be found in Lithuania and Estonia.

Lithuania:

Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
1. Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
  
  Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
2. Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
3. Approach the charging station and scan the charging token.
4. Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
5. Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Take the charging wire from under the middle seat of a CityBee car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat.
  
  • In the case of a passenger car – to the spare wheel space in the trunk.
  
  2. Put one side of the charger wire in the car electric socket and another side into the charging station.
  
  3. Scan the RFID token with “ElintaCharge” written on it.
  
  4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).

Estonia:

Make sure the car is unlocked
Open the charger socket cover, which is located behind the rear door. If the cover does not open, click “Unlock” on the car key.
Charging the vehicle in ‘Eleport’ charging station:

Take the ‘Eleport’ charging card from the sun visor and tap it on the screen
Select either ‘CCS’ or ‘Type 2’ charging option and connect it to the car
Press ”start charging” to start the charging process

To make sure the car is charging, check the charging port to see, if there is a green light.

Is the CityBee subscription valid for all vehicles?

Toyota Corolla Cross

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What should I do if a car runs out of windshield washer fluid or oil?

Traveling abroad with CityBee

Radar function

How can I find out when my CityBee subscription plan expires?

Forgot/Lost items

Does the BeeChill Fee cover accidental interior damage?

Charging of the electric car

Is the CityBee subscription valid for all vehicles?

Toyota Corolla Cross

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What should I do if a car runs out of windshield washer fluid or oil?

Traveling abroad with CityBee

Radar function

How can I find out when my CityBee subscription plan expires?

Forgot/Lost items

Does the BeeChill Fee cover accidental interior damage?

Charging of the electric car

Is the CityBee subscription valid for all vehicles?

Toyota Corolla Cross

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