What happens if I exceed the duration or distance allocated for a single trip in my CityBee subscription plan?

If you exceed the maximum allotted time or distance during a trip, standard CityBee per-minute and per-kilometer rates will apply according to the pay-as-you-go pricing for the selected car model. Immediately after your trip, you will receive an invoice via email detailing the additional charges for extra kilometers and/or minutes. This amount will be charged to the payment card linked to your CityBee account.

If, for any reason, the additional charges cannot be deducted from your payment card and a debt is incurred, you will not be able to start a new trip until the outstanding balance is settled.

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The pay-as-you-go pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.

What happens to unused kilometers and time if I travel less than the allocated amount for a single plan trip?

Car maintenance during a long-term reservation

What is the BeeChill fee?

Bee Chill – we’ve got your back! If you happen to have an accident and accidentally damage the vehicle, don’t stress – we’ve got you covered. Just be sure to notify us right away, and we’ll take care of the rest.

The BeeChill is a financial responsibility fee is applied to all ‘Pay as You Go’ trips, and it’s already included in the price of trip packages or trips made with a subscription plan. You can see the fee in the app before you start your trip.

This fee is designed to cover any damage to the car that may occur due to an accident where you’re at fault, except for certain situations, such as failure to report the incident to us, causing the accident while under the influence of alcohol, violating traffic regulations, etc.

For more details on your liability and any exceptions, be sure to check out our Terms of Service.

Can I purchase additional long-distance trip packages if I have an active CityBee subscription plan but haven’t used all my trips?

I get an error when logging in -“This email address has already been used”

You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.

You can contact Lithuania team via info@citybee.lt or by phone +37070077084;

You can contact Latvia team via info@citybee.lv or by phone +371 27265460;

You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.

When is it worth choosing the CityBee subscription?

The subscription is ideal for anyone who regularly takes shorter trips (up to 5 km and 15 minutes) in the city with CityBee. Whether it’s just a few times or several trips a month, choose a subscription plan that fits your travel needs, save money, and enjoy additional benefits. However, if you typically take longer trips, we recommend selecting from a variety of trip packages that offer more cost-effective options for longer routes.

Renault Arkana

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How long is your trip going to be?

Days

Hours

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How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

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0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.11€

1 hour

4.99€

1 day

23.49€

km

0.32€

What happens if I exceed the duration or distance allocated for a single trip in my CityBee subscription plan?

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

What happens to unused kilometers and time if I travel less than the allocated amount for a single plan trip?

Car maintenance during a long-term reservation

What is the BeeChill fee?

Can I purchase additional long-distance trip packages if I have an active CityBee subscription plan but haven’t used all my trips?

I get an error when logging in -“This email address has already been used”

When is it worth choosing the CityBee subscription?

Renault Arkana

Car gallery

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Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

What happens if I exceed the duration or distance allocated for a single trip in my CityBee subscription plan?

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

What happens to unused kilometers and time if I travel less than the allocated amount for a single plan trip?

Car maintenance during a long-term reservation

What is the BeeChill fee?

Can I purchase additional long-distance trip packages if I have an active CityBee subscription plan but haven’t used all my trips?

I get an error when logging in -“This email address has already been used”

When is it worth choosing the CityBee subscription?

Renault Arkana

Price Calculator

Renault Arkana

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

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