Refueling stations

I get an error when logging in -“This email address has already been used”

You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.

You can contact Lithuania team via info@citybee.lt or by phone +37070077084;

You can contact Latvia team via info@citybee.lv or by phone +371 27265460;

You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.

Entering Jūrmala

End of the trip

After using the CityBee car, return the vehicle to CityBee parking zone. CityBee parking zones are highlighted on the app map.

Green zone

You can always finish your trip in this area following the road traffic rules. Do not leave the car in disabled parking space or in reserved areas. Attention – green zones are different for electric cars, cars and vans.

Yellow zone

Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.

Red zone

CityBee cars can not be left in these areas. A fine may be applied at the end of the trip if you finish your trip in this zone. Areas that not highlighted are also not CityBee zones and cars can not be left there.

All Citybee zones can be found in the app on the main map.

After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up from or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed.

When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.

I paid for the fuel myself

If You refueled at another gas station and paid for it, we will reimburse your expenses.

In order to get a reimbursement to your bank account, If You are a natural person or a company, You need to contact us via email info@citybee.lt., info@citybee.lv or info@citybee.ee. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.

Does the fee cover tow truck costs?

BeeChill fee covers towing costs if the vehicle needs to be towed due to an accident—just make sure to inform us right away, and we’ll handle the rest.

However, the BeeChill fee does not cover towing costs in the following situations:

Running out of charge: If you discharge the EV battery, towing costs won’t be covered, as it’s your responsibility to ensure the vehicle has enough charge, just like with fuel in traditional cars.

Parking violations: If the vehicle is towed because of a traffic violation, such as parking in a restricted area, the fee will not cover the costs and you’ll be responsible for the towing charges.

In these cases, it’s important to follow traffic rules and keep an eye on the vehicle’s battery or fuel level to avoid extra costs. For more details, please refer to our Terms of Service or Pricelist.

Verification process for data access

If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.

As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.

If the verification doesn’t work, we cannot continue providing assistance.

Please note that when calling from the registered phone number some additional identification questions may be asked.

All publicly available information will be provided to any caller without verification.

How can I find out when my CityBee subscription plan expires?

Opel Mokka

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 1.49€ is included in the price calculation.

1 minute

0.12€

1 hour

5.79€

1 day

24.99€

km

0.31€

Refueling stations

I get an error when logging in -“This email address has already been used”

Entering Jūrmala

End of the trip

I paid for the fuel myself

Does the fee cover tow truck costs?

Verification process for data access

How can I find out when my CityBee subscription plan expires?

Opel Mokka

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

Refueling stations

I get an error when logging in -“This email address has already been used”

Entering Jūrmala

End of the trip

I paid for the fuel myself

Does the fee cover tow truck costs?

Verification process for data access

How can I find out when my CityBee subscription plan expires?

Opel Mokka

Price Calculator

Opel Mokka

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

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Everything you need is CityBee app!