What happens when I get a flat tire?

If you experience a flat tire during your trip, don’t worry—we’re here to help! Here’s what you should do:

Pull over safely: First and foremost, make sure you stop the car in a safe location.

Contact us immediately: Let us know about the flat tire as soon as possible by reaching out through the CityBee app or our customer service. We’ll guide you on the next steps and assist with any necessary arrangements.

Don’t attempt repairs on your own: We’ll take care of everything, so there’s no need to replace the tire yourself. Just follow the instructions provided by our team.

The good news is that the BeeChill fee is designed to cover tire repairs, provided that you follow our Terms of Service and adhere to traffic laws. You’ll be covered as long as the flat tire isn’t caused by actions like driving on it while it’s flat, causing more damage, or failing to report the incident.

For more details, please take a moment to review our Terms of Service. We’re here to support you and ensure your experience is as smooth as possible!

Can I cancel my purchased CityBee subscription plan?

Starting the electric car

Reserving and unlocking the vehicle

When reserving a car, you have two options:

· Choose a car, click on “Reserve,” and you will get a free 15-minute reservation, giving you access to the car for unlocking

· If you do not unlock the car within this 15-minute window, your reservation will automatically end unless you choose to pay for an extension.

If 15 minutes isn’t enough, you can extend your reservation for longer periods, but keep in mind:

· You can easily extend your reservation through the app after you’ve booked the car. Just click on Reservation and then select Extend.

· After the 15 minutes expire, the paid reservation time will begin. The cost per reserved minute is the same as the cost per minute when driving the car;

· You can extend the reservation for up to 24 hours;

· If you do not unlock the car by selecting “Unlock” in the app, the reservation will automatically end, and you will be charged for the time the reservation was active.
You can cancel a paid reservation at any time, and you will only be charged for the time used.

Once you’ve reached the car, click “Unlock” in the app. The car will unlock, and the keys will be inside the vehicle.

If you encounter any issues while trying to unlock the car using the app, please contact us by phone, and our 24-hour Beehive Assistance Center will be happy to help:

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 65460;

Contacts in Estonia: +372 600 0160.

How can I find out when my CityBee subscription plan expires?

Previous conversations in the live chat

Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.

You will be directed to the Help center, select ,,Live chat“.
When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.

Select ,,See previous” and You will see all Your previous conversations in the live chat.

How long is the CityBee subscription plan valid?

Failure to Comply with Speed Limit Notification

At CityBee, we prioritize safety, both for our drivers and everyone on the road. If you happen to exceed the speed limit, we’ll call you or send you a notification to remind you to slow down.

However, if after receiving this notification you continue to exceed the speed limit, a fine specified in our Pricelist will be applied. This fine serves as a reminder to follow the rules of the road and keep your driving safe.

By respecting speed limits, you’re not only avoiding fines but also contributing to a safer experience for everyone. Let’s keep it safe and smooth on the roads!

Opel Mokka

Get App To Ride

How long is your trip going to be?

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How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

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Trip start fee of 1.49€ is included in the price calculation.

1 minute

0.12€

1 hour

5.79€

1 day

24.99€

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0.32€

What happens when I get a flat tire?

Can I cancel my purchased CityBee subscription plan?

Starting the electric car

Reserving and unlocking the vehicle

How can I find out when my CityBee subscription plan expires?

Previous conversations in the live chat

How long is the CityBee subscription plan valid?

Failure to Comply with Speed Limit Notification

Opel Mokka

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

What happens when I get a flat tire?

Can I cancel my purchased CityBee subscription plan?

Starting the electric car

Reserving and unlocking the vehicle

How can I find out when my CityBee subscription plan expires?

Previous conversations in the live chat

How long is the CityBee subscription plan valid?

Failure to Comply with Speed Limit Notification

Opel Mokka

Price Calculator

Opel Mokka

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

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