Starting the electric car

Change of password

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

Vans and zones thereof

The selected cargo van can only be picked up from designated CityBee cargo zones, but at the end of the ride, it can be left in any allowed CityBee cargo zone in any city that has a CityBee truck zone.

In other words, the vehicle does not need to be returned to the same parking lot from which it was picked up.

Cargo van zones differ from passenger car zones. You can filter them in the app by clicking on the truck icon:

Once you click on the cargo van icon, only cargo van zones and cargo van locations will be displayed on the map.

If this feature is not yet visible in your app, please check if an update is available!

❗During an active reservation, the correct zones are also visible in the Reservation section, where you can see all the information about your active reservation and the car you are using.

If you are planning a trip outside the territory of Riga, please check whether a CityBee van parking zone is available in your chosen city and pay attention to the fact that it is possible to park a van in the yellow parking zones for an additional fee, which may be different in each yellow zone.

The yellow zones are available so that the van can also be parked outside the territory of Riga.

You can see the exact price of the additional amount – by clicking on the EUR symbol at the specific yellow area.

Can I purchase additional long-distance trip packages if I have an active CityBee subscription plan but haven’t used all my trips?

Prepaid packages

We offer prepaid trip packages that include fixed time with fixed kilometers.

By choosing prepaid packages, you will pay less than the usual fare with the same distance and time in the “pay as you go” option.

If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.

After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.

You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.

If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.

The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.

A day mentioned in the trip packages is 24 hours.

You can find the packages and prices in the CityBee app, also, the prices of prepaid packages can be viewed here: https://citybee.lv/en/packages/.

Now you are able to customize the pre-paid packages yourself by selecting time and kilometers in the app. Choose the preferred duration of the package, then, select the number of kilometers you anticipate driving during that time. This way, you can tailor the pre-paid package to fit your specific needs and budget. Enjoy the flexibility and convenience of customizing your own package!

Verification process for data access

If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.

As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.

If the verification doesn’t work, we cannot continue providing assistance.

Please note that when calling from the registered phone number some additional identification questions may be asked.

All publicly available information will be provided to any caller without verification.

Can legal entities (companies) sign up for CityBee?

End of the trip

After using the CityBee car, return the vehicle to CityBee parking zone. CityBee parking zones are highlighted on the app map.

Green zone

You can always finish your trip in this area following the road traffic rules. Do not leave the car in disabled parking space or in reserved areas. Attention – green zones are different for electric cars, cars and vans.

Yellow zone

Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.

Red zone

CityBee cars can not be left in these areas. A fine may be applied at the end of the trip if you finish your trip in this zone. Areas that not highlighted are also not CityBee zones and cars can not be left there.

All Citybee zones can be found in the app on the main map.

After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up from or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed.

When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.

KIA Sportage

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.11€

1 hour

5.49€

1 day

23.49€

km

0.32€

Starting the electric car

Change of password

Vans and zones thereof

Can I purchase additional long-distance trip packages if I have an active CityBee subscription plan but haven’t used all my trips?

Prepaid packages

Verification process for data access

Can legal entities (companies) sign up for CityBee?

End of the trip

KIA Sportage

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

Everything you need is CityBee app!

Starting the electric car

Change of password

Vans and zones thereof

Can I purchase additional long-distance trip packages if I have an active CityBee subscription plan but haven’t used all my trips?

Prepaid packages

Verification process for data access

Can legal entities (companies) sign up for CityBee?

End of the trip

KIA Sportage

Price Calculator

KIA Sportage

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

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