Who can purchase the CityBee subscription?

What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

When does the CityBee subscription plan become active?

What is my financial liability in the event of a car accident?

We’ve got you covered in the event of a car accident, as long as you inform us immediately about it and follow the Terms of Service, the BeeChill fee will take care of the damage.

However, there are exceptions where you will be financially liable, such as:

Failing to report the accident,

Intentional or reckless actions (e.g., driving under the influence or violating traffic laws),

Other exceptions mentioned in our Terms of Service (section 7.17).

In these cases, you will be responsible for the damage, and you will have to cover all costs. For full details, refer to our Terms of Service.

I found the car damaged/dirty

From now on, before starting the trip, we will ask you to check the car and inform us only if there are any obvious defects that make the car unsuitable for its intended purpose (5.3.19, 5.15).

1. Make a short inspection of the car;

2. Check whether there is any damage that could make the car unsafe or unsuitable for driving (for example flat tires, moderate or severe body damage, etc.) if there is any – please report it using the CityBee app;

3. If the damage is minor (e.g. small scratches or dents) – You do not have to report it and you can safely start the trip!

If the damage impacts your ability to drive safely or you’re uncertain, please reach out to us via email, in-app chat, or phone. Please include a photo to help us assess the situation more accurately.

If the car is dirty – you can select the “report” function in the reservation and the technical team will clean the car at the first opportunity.

You can contact us here:

LT- info@citybee.lt

LV- info@citybee.lv

EE- info@citybee.ee

Which paid car wash subscription can I choose?

IN LITHUANIA:

During the MyBee car rental period, a subscription to PRO BRO Tunnel Car Wash Midi program is provided twice a month.

IN ESTONIA:

During the Mybee subscription period, you can wash your car 2 times a month at the “Jazz pesulad” car washes listed below.

NB! At the moment, the service is only available in Tallinn, Viimsi and Tartu.

Tallinn

• Kadaka Jazz Pesutänav – Kadaka tee 60, Tallinn

• Peterburi tee Jazz Pesutänav – Peterburi tee 77, Tallinn

• Sõle Jazz Pesutänav – Sõle 25A/1, Tallinn

• Laagri Jazz Pesutänav – Pärnu mnt 453E, Tallinn

• Smuuli Jazz Pesutänav – Punane 43, Tallinn

• Tondi Jazz Pesutänav – A.H. Tammsaare tee 64, Tallinn

• Mustakivi Jazz Pesutänav – Mustakivi tee 15, Tallinn

Viimsi

• Viimsi Jazz Pesutänav – Paadi tee 7, Viimsi

Tartu

• Lõunakeskuse Jazz Pesutänav – Optika tn 22, Tartu

• Kalda Jazz Pesutänav – Kalda tee 43a, Tartu

• Ringtee Jazz Pesutänav – Ringtee 28A, Tartu

The washing service is used on the basis of the car’s registration number, which is identified by the number recognition system in Jazz Pesulad.

To enter the car wash you need to wait operators signal.

NB! Make sure your vehicle’s number plate is readable.

Charging of the electric car

Please note that electric cars can be found in Lithuania and Estonia.

Lithuania:

Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
1. Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
  
  Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
2. Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
3. Approach the charging station and scan the charging token.
4. Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
5. Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Take the charging wire from under the middle seat of a CityBee car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat.
  
  • In the case of a passenger car – to the spare wheel space in the trunk.
  
  2. Put one side of the charger wire in the car electric socket and another side into the charging station.
  
  3. Scan the RFID token with “ElintaCharge” written on it.
  
  4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).

Estonia:

Make sure the car is unlocked
Open the charger socket cover, which is located behind the rear door. If the cover does not open, click “Unlock” on the car key.
Charging the vehicle in ‘Eleport’ charging station:

Take the ‘Eleport’ charging card from the sun visor and tap it on the screen
Select either ‘CCS’ or ‘Type 2’ charging option and connect it to the car
Press ”start charging” to start the charging process

To make sure the car is charging, check the charging port to see, if there is a green light.

What happens when I get a flat tire?

If you experience a flat tire during your trip, don’t worry—we’re here to help! Here’s what you should do:

Pull over safely: First and foremost, make sure you stop the car in a safe location.

Contact us immediately: Let us know about the flat tire as soon as possible by reaching out through the CityBee app or our customer service. We’ll guide you on the next steps and assist with any necessary arrangements.

Don’t attempt repairs on your own: We’ll take care of everything, so there’s no need to replace the tire yourself. Just follow the instructions provided by our team.

The good news is that the BeeChill fee is designed to cover tire repairs, provided that you follow our Terms of Service and adhere to traffic laws. You’ll be covered as long as the flat tire isn’t caused by actions like driving on it while it’s flat, causing more damage, or failing to report the incident.

For more details, please take a moment to review our Terms of Service. We’re here to support you and ensure your experience is as smooth as possible!

Jeep Compass

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How long is your trip going to be?

Days

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How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.12€

1 hour

5.79€

1 day

24.99€

km

0.32€

Who can purchase the CityBee subscription?

What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

When does the CityBee subscription plan become active?

What is my financial liability in the event of a car accident?