What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

Driving without 2 years of experience

What should I do if a car runs out of windshield washer fluid or oil?

Is the CityBee subscription valid for all vehicles?

Driver's license registry

If you also want to use the car sharing service, you must confirm the validity of your driver’s license.

You can do this in minutes by following the instructions in the mobile CityBee app! In the app, choose to add driver’s license.

First, the app will ask you to take a photo of the front side of your driver’s license. In the next step, take a selfie. The last step is to take a photo of yourself with your driver’s license in your hand.

Make sure the document is valid, intact and suitable for using. The document must be removed from a case or sheath. When taking a driver’s license, the document number, personal identification number and personal photo must be clearly visible, so make sure the lighting is good and the photos are bright.

Attention! We only accept photocard driver’s licences.

Drivers license verification video call

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

Does the fee cover tow truck costs?

BeeChill fee covers towing costs if the vehicle needs to be towed due to an accident—just make sure to inform us right away, and we’ll handle the rest.

However, the BeeChill fee does not cover towing costs in the following situations:

Running out of charge: If you discharge the EV battery, towing costs won’t be covered, as it’s your responsibility to ensure the vehicle has enough charge, just like with fuel in traditional cars.

Parking violations: If the vehicle is towed because of a traffic violation, such as parking in a restricted area, the fee will not cover the costs and you’ll be responsible for the towing charges.

In these cases, it’s important to follow traffic rules and keep an eye on the vehicle’s battery or fuel level to avoid extra costs. For more details, please refer to our Terms of Service or Pricelist.

What happens when I get a flat tire?

If you experience a flat tire during your trip, don’t worry—we’re here to help! Here’s what you should do:

Pull over safely: First and foremost, make sure you stop the car in a safe location.

Contact us immediately: Let us know about the flat tire as soon as possible by reaching out through the CityBee app or our customer service. We’ll guide you on the next steps and assist with any necessary arrangements.

Don’t attempt repairs on your own: We’ll take care of everything, so there’s no need to replace the tire yourself. Just follow the instructions provided by our team.

The good news is that the BeeChill fee is designed to cover tire repairs, provided that you follow our Terms of Service and adhere to traffic laws. You’ll be covered as long as the flat tire isn’t caused by actions like driving on it while it’s flat, causing more damage, or failing to report the incident.

For more details, please take a moment to review our Terms of Service. We’re here to support you and ensure your experience is as smooth as possible!

Ford Focus

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According to the information you provided, it would be cheaper to buy a package.

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Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.11€

1 hour

5.49€

1 day

23.49€

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0.32€

What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

Driving without 2 years of experience

What should I do if a car runs out of windshield washer fluid or oil?

Is the CityBee subscription valid for all vehicles?

Driver's license registry

Drivers license verification video call

Does the fee cover tow truck costs?

What happens when I get a flat tire?

Ford Focus

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

Driving without 2 years of experience

What should I do if a car runs out of windshield washer fluid or oil?

Is the CityBee subscription valid for all vehicles?

Driver's license registry

Drivers license verification video call

Does the fee cover tow truck costs?

What happens when I get a flat tire?

Ford Focus

Price Calculator

Ford Focus

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

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