Insurance of CityBee cars

All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.

To learn more about your financial responsibility in case of an accident, check out our article: “What is my financial liability in the event of a car accident?”

Link to the law governing the CMTPLI in Lithuania;

Link to the law governing the CMTPLI in Latvia;

Link to the law governing the CMTPLI in Estonia.

2 EUR discount for refueling

When you refill a bee with a fuel level less than 25% volume of the tank capacity, a 2 EUR discount will be added to your account for future trips.

ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you need to fill a full tank. The discount is given just once during your trip.

❗The discount will be added to your account within about an hour after the refueling.

How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.

A minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.

Thank you for taking care of our bee!

Payment during a long-term reservation

During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.

The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.

Previous conversations in the live chat

Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.

You will be directed to the Help center, select ,,Live chat“.
When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.

Select ,,See previous” and You will see all Your previous conversations in the live chat.

Vans and zones thereof

Vans have their own parking zones, which are different from the ones for cars. Just tap the van icon in the app to see where you can go. The color-coding works the same way you’re used to:

– Clear zones – Park or end your trip here anytime, as long as you follow regular parking rules
– Yellow zones – These might add a small fee or give you a discount when you start or finish a trip. Tap the € symbol to check the exact amount for that zone
– Grey zones – No ending trips here, sorry!

The good news? You don’t have to bring the van back to where you picked it up. Any allowed van zone works.

One thing to keep in mind: Electric vans have their own special zones. If you plan to drive an electric van, make sure to select it in the app, that way you’ll only see their specific zones.

For more details on parking zones, see our guide here.

How can I check the remaining trips on my CityBee subscription plan?

Car interior cleanliness

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

Which paid car wash subscription can I choose?

IN LITHUANIA:

During the MyBee car rental period, a subscription to PRO BRO Tunnel Car Wash Midi program is provided twice a month.

IN ESTONIA:

During the Mybee subscription period, you can wash your car 2 times a month at the “Jazz pesulad” car washes listed below.

NB! At the moment, the service is only available in Tallinn, Viimsi and Tartu.

Tallinn

• Kadaka Jazz Pesutänav – Kadaka tee 60, Tallinn

• Peterburi tee Jazz Pesutänav – Peterburi tee 77, Tallinn

• Sõle Jazz Pesutänav – Sõle 25A/1, Tallinn

• Laagri Jazz Pesutänav – Pärnu mnt 453E, Tallinn

• Smuuli Jazz Pesutänav – Punane 43, Tallinn

• Tondi Jazz Pesutänav – A.H. Tammsaare tee 64, Tallinn

• Mustakivi Jazz Pesutänav – Mustakivi tee 15, Tallinn

Viimsi

• Viimsi Jazz Pesutänav – Paadi tee 7, Viimsi

Tartu

• Lõunakeskuse Jazz Pesutänav – Optika tn 22, Tartu

• Kalda Jazz Pesutänav – Kalda tee 43a, Tartu

• Ringtee Jazz Pesutänav – Ringtee 28A, Tartu

The washing service is used on the basis of the car’s registration number, which is identified by the number recognition system in Jazz Pesulad.

To enter the car wash you need to wait operators signal.

NB! Make sure your vehicle’s number plate is readable.

Peugeot 308

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.11€

1 hour

5.49€

1 day

22.49€

km

0.32€

Insurance of CityBee cars

2 EUR discount for refueling

Payment during a long-term reservation

Previous conversations in the live chat

Vans and zones thereof

How can I check the remaining trips on my CityBee subscription plan?

Car interior cleanliness

In Lithuania

In Latvia

In Estonia

Which paid car wash subscription can I choose?

Peugeot 308

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

Insurance of CityBee cars

2 EUR discount for refueling

Payment during a long-term reservation

Previous conversations in the live chat

Vans and zones thereof

How can I check the remaining trips on my CityBee subscription plan?

Car interior cleanliness

Which paid car wash subscription can I choose?

Peugeot 308

Price Calculator

Peugeot 308

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

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Everything you need is CityBee app!