I get an error when logging in -“This email address has already been used”

You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.

You can contact Lithuania team via info@citybee.lt or by phone +37070077084;

You can contact Latvia team via info@citybee.lv or by phone +371 27265460;

You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.

When is it worth choosing the CityBee subscription?

The subscription is ideal for anyone who regularly takes shorter trips (up to 5 km and 15 minutes) in the city with CityBee. Whether it’s just a few times or several trips a month, choose a subscription plan that fits your travel needs, save money, and enjoy additional benefits. However, if you typically take longer trips, we recommend selecting from a variety of trip packages that offer more cost-effective options for longer routes.

Road taxes

All van drivers (except the ones who drive fully electric vans) have to purchase vignettes themselves and pay driving charges if they drive on toll roads.

You can find all toll roads in Lithuania here: https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai.

You can purchase the vignette here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.

In Latvia vignettes are included in the price and drivers don’t have to buy it.

In Estonia You have to buy vignette if the vehicle weights more than 3500kg.

You can purchase the vignette here: https://www.teetasu.ee/

Radar function

The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.

The radar function icon can be found in the “Search” section of the app, to the left of the “Filter” icon. When you click on the icon and activate the radar, it will turn blue.

The minimum radar distance is 150 meters, the maximum – 1250 meters.

When activating the radar, you can choose between two options:

Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.

Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the “Pay as you go” tariff. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).

Additional information:

The radar function will be activated at the specified time and will remain active until you reserve your car. If the car is not available within 2 hours, the radar will switch off. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.

Can the CityBee subscription plan be extended?

What data about me do you collect and for what purposes?

We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.

In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Drivers license verification video call

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

End of the trip

Park the car in ‘CityBee’ zone when you’re finished. All zones are shown on the app map. For more details on parking zones, see our guide here.

Before you hop out, do a quick check:

– Grabbed all your stuff

– Car documents and accessories still in the car

– Key back where you found it (or somewhere the next person will easily spot it)

– Windows and sunroof closed

Then just open your active trip in the app, hit ‘End trip’, and confirm. Make sure the doors actually lock. You’ll get a confirmation.

Left something behind?

No worries. You can unlock the car once for free to grab your things. Find out more about retrieving lost items here.

Toyota C-HR

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.11€

1 hour

5.49€

1 day

22.49€

km

0.32€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

Frequently Asked Questions

Drive

How to shift gears?

How to start a car?

Features

Where to find all car documents?

How is the radio controlled?

How to turn on the lights?

Fuel

How to refuel?

The gas tank is opened by lifting a switch to the left of the driver’s seat, then the tank cap is screwed off.
The gas tank is on the left side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and the PIN code is on the card. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

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