Does it apply to PAYG and Packages?

Children carriage

Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.

Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.

For safety reasons, CityBee cars only provide a group 2/3 booster cushion for children from 22-36 kg, aged 6 to 12 years, following the law.

Do you pass on my personal data to third parties? Who processes my data? In which countries is my data processed?

We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)

In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.

If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.

After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.

CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

I found the car damaged/dirty

From now on, before starting the trip, we will ask you to check the car and inform us only if there are any obvious defects that make the car unsuitable for its intended purpose (5.3.19, 5.15).

1. Make a short inspection of the car;

2. Check whether there is any damage that could make the car unsafe or unsuitable for driving (for example flat tires, moderate or severe body damage, etc.) if there is any – please report it using the CityBee app;

3. If the damage is minor (e.g. small scratches or dents) – You do not have to report it and you can safely start the trip!

If the damage impacts your ability to drive safely or you’re uncertain, please reach out to us via email, in-app chat, or phone. Please include a photo to help us assess the situation more accurately.

If the car is dirty – you can select the “report” function in the reservation and the technical team will clean the car at the first opportunity.

You can contact us here:

LT- info@citybee.lt

LV- info@citybee.lv

EE- info@citybee.ee

How can I find out when my CityBee subscription plan expires?

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The pay-as-you-go pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.

Temporary lock with a key

If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.

Why is the service labeled as BETA?

The CityBee subscription is a test service. We are constantly looking for new ways to help our customers travel more affordably and conveniently. In planning the CityBee subscription, we considered the needs of our most active customers and decided to offer plans for the most common types of city trips, allowing customers to enjoy cost-effective travel without worrying about time. We will periodically evaluate the service’s activity and improve it as needed. All customer feedback and expectations are highly appreciated. If you have any comments, please reach out to info@citybee.lt.

CityBee reserves the right to change the terms of the CityBee subscription at any time.

Nissan Qashqai

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 1.49€ is included in the price calculation.

1 minute

0.12€

1 hour

5.79€

1 day

24.99€

km

0.32€

Does it apply to PAYG and Packages?

Children carriage

Do you pass on my personal data to third parties? Who processes my data? In which countries is my data processed?

I found the car damaged/dirty

How can I find out when my CityBee subscription plan expires?

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

Temporary lock with a key

Why is the service labeled as BETA?

Nissan Qashqai

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Everything you need is CityBee app!

Does it apply to PAYG and Packages?

Children carriage

Do you pass on my personal data to third parties? Who processes my data? In which countries is my data processed?

I found the car damaged/dirty

How can I find out when my CityBee subscription plan expires?

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

Temporary lock with a key

Why is the service labeled as BETA?

Nissan Qashqai

Price Calculator

Nissan Qashqai

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

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