What does the BeeChill fee cover?

The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.

However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:

Failing to report the incident to us;

Driving under the influence of alcohol or drugs;

Violating traffic regulations;

Engaging in intentional or grossly negligent actions.

To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.

Refund

With CityBee, you can easily request a refund right in the app – no need to send emails or fill out forms.

How it works

Open the app, go to the menu, find Trip history, choose your trip, and tap Refund.

Select what the refund is for – fuel, AdBlue, parking, or your trip experience.

Add the required information.

For fuel, AdBlue, or parking – upload a photo of the receipt.

For trip experience – write a short explanation.

Check that everything is filled in and submit your request. Once it’s sent, you’ll see a confirmation message and the request will appear in the Help section. You can also follow the progress of your request in the Help section. Any updates or replies from our Support team will be shown there.

Make sure you’re using the latest version of the app to access this feature. If you have any questions, reach out via CityBee app or via email at info@citybee.lv

Please note that refunds can only be made to a bank account in the name of the CityBee profile owner who made the reservation.

Change of e-mail address

Can I cancel my purchased CityBee subscription plan?

Using a car for more than 24 hours

If you want to use the car for a day, a week, or longer, you can choose from our prepaid package deals.

The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.

You can find all of the prepaid packages in the CityBee app by clicking on the chosen car reserve button.

If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.

After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.

You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.

If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.

Use is no different from a short-term CityBee rent, and all the benefits offered (insurance, fuel, washing) remain as well.

Choose the car you want from the CityBee fleet, reserve it, and start your journey.

CityBee wallet

Change of password

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

Mileage of a fully charged electric car

Please note that this service is provided in Lithuania and Estonia.

Every single CityBee electric vehicle has a different mileage which also heavily depends on the current season (i.e. the mileage is increased when the temperature is +15°C rather than when it’s -10°C):

Volkswagen e-Crafter: warm Summer – 130 km, cold winter – <85 km;

Peugeot e-2008: warm summer in the city ~300 km, out of the city ~220 km; cold winter in the city ~200 km, out of the city ~160 km.
Fiat 500e: warm summer in the city – 240km, out of the city – 180km, cold winter in the city – 190km, out of the city – 140km

For exact mileage, please take a look at the vehicle’s computer screen after having driven it for at least 5 km.

MAN TGE

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

Packages

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.19€

1 hour

7.89€

1 day

32.99€

km

0.41€

What does the BeeChill fee cover?

Refund

Change of e-mail address

Can I cancel my purchased CityBee subscription plan?

Using a car for more than 24 hours

CityBee wallet

Change of password

Mileage of a fully charged electric car

MAN TGE

Car gallery

All features for your trip!

Bluetooth

Air conditioning

USB

Everything you need is CityBee app!

What does the BeeChill fee cover?

Refund

Change of e-mail address

Can I cancel my purchased CityBee subscription plan?

Using a car for more than 24 hours

CityBee wallet

Change of password

Mileage of a fully charged electric car

MAN TGE

Price Calculator

MAN TGE

Car gallery

All features for your trip!

Bluetooth

Air conditioning

USB

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