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Disconnecting the electric car from the charging station
Please note that this service is provided in Lithuania and Estonia.
Lithuania:
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Make sure the car is unlocked.
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Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for “IgnitisON” and one for “ElintaCharge”).
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In case of charging at the “IgnitisON” charging station or “ElintaCharge” fast charging station:
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Approach the charging station, scan the charging token, and choose “Stop Charging” (“Sustabdyti”).
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Wait a few seconds until the charging process is fully stopped.
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Gently unplug the cable from the vehicle and leave it at the charging station.
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In case of charging the vehicle at a 2-slot “ElintaCharge” station:
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Scan the charging token and wait for a few seconds until the word “Charging” on the station stops lightning.
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Wait a few seconds until the charging process is fully stopped.
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Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.
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Don’t leave the cable at the charging station, put the cable back in the car:
• In the case of the VW e-Crafter electric van – under the front center seat
• In the case of a passenger car – to the spare wheel space in the trunk.
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If you cannot unplug the cable from the car easily, take the car keys and press the “Unlock” button twice again.
Estonia:
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Make sure the car is unlocked
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Take the ‘Eleport’ charging card from sun visor
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To disconnect the charger in Eleport charging station:
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Take the Eleport charging card and tap it on the reader
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Press ”Stop Charging” (”Lõpeta laadimine”) – this process may take up to 30 seconds
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Disconnect the charging cable from the car and put it back to the charger
Does the fee cover tow truck costs?
BeeChill fee covers towing costs if the vehicle needs to be towed due to an accident—just make sure to inform us right away, and we’ll handle the rest.
However, the BeeChill fee does not cover towing costs in the following situations:
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Running out of charge: If you discharge the EV battery, towing costs won’t be covered, as it’s your responsibility to ensure the vehicle has enough charge, just like with fuel in traditional cars.
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Parking violations: If the vehicle is towed because of a traffic violation, such as parking in a restricted area, the fee will not cover the costs and you’ll be responsible for the towing charges.
In these cases, it’s important to follow traffic rules and keep an eye on the vehicle’s battery or fuel level to avoid extra costs. For more details, please refer to our Terms of Service or Pricelist.
Traffic accident statement
In the event of a traffic accident, follow the valid road traffic regulations of the country where the accident happened. If the accident is not complicated, there are no more than two cars involved and there are no casualties, a sketch of the accident is drawn and an accident statement is filled out, which You will find in the storage compartment. If parties disagree about the fault of the participants in the event, the police are called.
Each accident statement should include the causer of the accident and the victim. In the sketch, it is necessary to specify how many vehicles and which of those vehicles encountered in the accident.
ATTENTION!
When filling out the accident statement, keep in mind that both participants need to specify their contacts, each take a copy of the declaration and sign it (the victim signs only in box 15). Do not forget to fill out the circumstances field (12), it is mandatory.
An example of the filled out accident statement:
In Lithuania https://help.citybee.tech/lt/articles/5615179-kaip-pildyti-eismo-ivykio-deklaracija;
In Latvia https://help.citybee.tech/lv/articles/5615179-ka-aizpildit-saskanoto-pazinojumu;
In Estonia https://help.citybee.tech/et/articles/5615179-kuidas-taita-liiklusonnetuse-teadet.
You can also fill out the accident statement online:
In Lithuania https://draudimoivykiai.lt/;
In Latvia https://www.ltab.lv/spapp/;
In Estonia https://avarii.lkf.ee/et/.
Duration of registration
Registration at CityBee is quick and easy. You don’t need to come anywhere – register with the mobile CityBee app and start using it! Registration will take just a few minutes.
Insurance of CityBee cars
All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.
To learn more about your financial responsibility in case of an accident, check out our article: “What is my financial liability in the event of a car accident?”
Link to the law governing the CMTPLI in Lithuania;
Link to the law governing the CMTPLI in Latvia;
Link to the law governing the CMTPLI in Estonia.
Dirty car during a long-term reservation
In Lithuania
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
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Go to the PRO BRO tunnel car wash and wash your car for free;
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Contact us by +37070044844, Facebook or via email info@citybee.lt.
In Latvia
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
In Estonia
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
How long is the CityBee subscription plan valid?
All CityBee subscription plans are valid for 30 days from the date of purchase. If you do not use all the trips included in the plan within this period, the plan will not be automatically renewed, and no refunds will be given for unused trips.
Extra fees
There is no registration or account creation fee – you pay for the time of using the vehicle and kilometers. Detailed price information is available on the “Pricing” page, and additional fees and penalties are set out below in this Pricelist.
We strongly urge you to use CityBee cars responsibly and leave them in good order. However, additional fees may apply if you fail to comply with the Terms and Conditions of the agreement or use of the services.
Prices are available on the web pages:
LT – https://citybee.lt/en/pricing/;
LV – https://citybee.lv/en/pricing/;
EE – https://citybee.ee/en/pricing/.
The Terms discuss fines and conditions, principles and procedure of imposing them, whereas specific types of fines and their specific amounts are indicated in the Pricelist, which can be periodically updated. In any case, the User must get familiar with the Pricelist in the App, applicable to each reservation and currently valid before they confirm each reservation.
Please be aware that driving Cargo vehicles on motor highways requires payment. Drivers must either pay a user toll or present a document confirming toll payment, such as a vignette, in paper or electronic form. For more information about vignettes in Lithuania, and Estonia, please visit: Road taxes.
When driving within the borders of Latvia, vignettes are included in the price and drivers do not have to purchase them. If the trip is planned outside Latvia and the state border will be crossed, the driver must purchase a vignette.
Minimum trip price is the minimum amount payable for the services, which is deducted from the Payment account after unlocking the car or extending the reservation (if the minimum amount is exceeded, the remaining amount due is debited no later than at the end of the trip, and if the minimum amount is not reached – the difference is not returned). The minimum trip price (its size) for each car is indicated in the App.
Additional fees
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The BeeChill Fee is a small financial protection fee applied to all Pay as-You Go trips, and it’s already included in the price of trip packages – you can easily see the fee in the app before you start your trip.
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Fee for leaving the vehicle in another state (in a zone permitted by CityBee) – 39 EUR
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Parking Zone fee – a fee the amount of which is provided for on the App is charged for returning or collecting the Vehicle from the Parking Zone territories marked and shown on the App.
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Administrative fee in case of a violation of the Road Traffic Regulations and related events – EUR 10
In cases provided for in the Terms, you will also have to cover costs incurred by us in connection with damage caused by you or administration of your debt.
Fines and damages
If you or other persons, for whom you make it possible to use our vehicles, do not follow the Terms, the following fines may be imposed on you, which are deemed our liquidated damages:
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For allowing other persons to use the Account and (or) to drive, control or otherwise use the vehicle – EUR 700
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For leaving a vehicle (i.e., ending the trip) not in CityBee zones marked in the App (the fine is also applied in cases where the trip is terminated on our initiative after applying for temporary protection measures): – EUR 300
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For loss of the vehicle starting keys – EUR 120 You must also compensate for all costs of purchasing and programming the keys.
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For smoking inside the vehicle – EUR 70
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For fuel misappropriation or misuse of the fuel card – EUR 500 (in case of fuel misappropriation you will pay a fine, plus will compensate for the value of the misappropriated fuel)
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For dangerous, reckless or careless driving – EUR 500
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For driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state (or when you consumed alcohol or used other intoxicating substances after the traffic accident before its circumstances were established, or avoided undergoing a blood alcohol or intoxication test (blood alcohol content or intoxication is understood as defined in legal acts). You must pay us the fine of the indicated amount for driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state also in those cases when you transferred the Vehicle or otherwise made it possible for another person to drive it when he was under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state, or when such a person avoided undergoing a blood alcohol or intoxication test – EUR 2000
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For leaving a vehicle (i.e., ending the trip) in such a condition where it cannot be used for further trips (e.g., the vehicle is left in a private lot or a paid parking lot, from which it is not possible to leave without paying for parking.) – EUR 70
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For leaving the vehicle (i.e., ending the trip) without leaving the key in the vehicle, if within 2 hours from informing you about the collection of the key, the key is not returned – 70 EUR
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For soiling of the vehicle, which requires additionally cleaning (including dry cleaning) – 100€
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For failure to comply with our order not to exceed the permitted speed limit when you, after receiving a notification from us, continue to exceed the speed limit – 150€
Fee applicable in Lithuania, Fee for leaving a car in an unauthorized place (when the car is towed to a storage area) – 200€
However, if the vehicle is damaged during a traffic accident caused by you (or another person for whom you made it possible to use our vehicle) in a non-sober state, participating in sports competitions, or otherwise violating the Terms, you will have to compensate us for damages in full. See the Terms.
About other cases of damages, see the Terms.
