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Volkswagen E-Crafter
The price of this journey would be
0€
Trip start fee of 0.44€ is included in the price calculation.
When using CityBee, you don’t have to pay for fuel yourself – you only pay for the time and kilometers you drive.
Refueling is easy!
Go to any of our partner Circle K gas stations. Open the CityBee app and start the refueling. Follow the simple instructions, fill up, and hit the road!
If the fuel is below 1/4 of the tank, you’ll receive a €2 discount for topping up.
Step by Step refueling guide
Check the Reservation map in the app to see nearby fuel stations. Tap a station for details and directions, then drive there.
When you arrive, tap the notification or open the CityBee app, go to Reservation, and select Refuel.
The app shows available pumps. Pick your pump, activate it, and wait for confirmation.
When it says, “Ready to fuel,” pick up the nozzle and start fueling. Return the nozzle when finished. The app will update the fueling status automatically.
If you decide not to refuel, you can cancel in two ways:
Manual cancel: Pick up the nozzle and immediately return it – the refueling is canceled.
Automatic cancel: If the nozzle is never picked up, the app will automatically cancel the refueling after 2 minutes of inactivity.
In rare cases, you may need to use the fuel card inside the car. This happens if the pump doesn’t work via the app or if you’re refueling outside the Baltic States. The CityBee app shows the PIN code and fuel type under your active reservation.
We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)
In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.
If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.
After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.
CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).
The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:
CityBee Lithuania contacts: +37070077084, info@citybee.lt;
CityBee Latvia contacts: +371 27265460, info@citybee.lv ;
CityBee Estonia contacts: +372 600 0160, info@citybee.ee.
Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.
When reserving a car, you have two options:
· Choose a car, click on “Reserve,” and you will get a free 15-minute reservation, giving you access to the car for unlocking
· If you do not unlock the car within this 15-minute window, your reservation will automatically end unless you choose to pay for an extension.
If 15 minutes isn’t enough, you can extend your reservation for longer periods, but keep in mind:
· You can easily extend your reservation through the app after you’ve booked the car. Just click on Reservation and then select Extend.
· After the 15 minutes expire, the paid reservation time will begin. The cost per reserved minute is the same as the cost per minute when driving the car;
· You can extend the reservation for up to 24 hours;
· If you do not unlock the car by selecting “Unlock” in the app, the reservation will automatically end, and you will be charged for the time the reservation was active.
You can cancel a paid reservation at any time, and you will only be charged for the time used.
Once you’ve reached the car, click “Unlock” in the app. The car will unlock, and the keys will be inside the vehicle.
If you encounter any issues while trying to unlock the car using the app, please contact us by phone, and our 24-hour Beehive Assistance Center will be happy to help:
Contacts in Lithuania: +370 70077084;
Contacts in Latvia: +371 272 65460;
Contacts in Estonia: +372 600 0160.
CityBee currently offers long-term car rentals.
It can be any car from the CityBee fleet. Use is no different from a short-term CityBee rental, and all the benefits offered (insurance, fuel, washing) remain as well. When renting a car (s) for a longer period, we can offer having a private fleet (or car) that operates in the exact same manner as a regular CityBee service. Employees who have access to CityBee on behalf of the company would be able to reserve, unlock, and use cars the usual way. In such a case, the said cars would not be visible to our other users but the employees could easily share them. The rental of the car (s) would be invoiced in the same manner as in the second case.
Car rental rates CityBee Lithuania;
Car rental rates CityBee Latvia;
Car rental rates CityBee Estonia.
Park the car in ‘CityBee’ zone when you’re finished. All zones are shown on the app map. For more details on parking zones, see our guide here.
Before you hop out, do a quick check:
– Grabbed all your stuff
– Car documents and accessories still in the car
– Key back where you found it (or somewhere the next person will easily spot it)
– Windows and sunroof closed
Then just open your active trip in the app, hit ‘End trip’, and confirm. Make sure the doors actually lock. You’ll get a confirmation.
Left something behind?
No worries. You can unlock the car once for free to grab your things. Find out more about retrieving lost items here.
Please note that this service is provided in Lithuania only.
As this vehicle is intended for city use, it is not equipped with a high-mileage battery. Therefore, if you are planning to go outside the city, a speed limited at 90 km/h ensures that the car does not use too much energy while driving. This way, You will safely reach the nearest electric charging station.
You are subject to the following agreements, procedures, and policies:
In Lithuania:
In Latvia:
In Estonia:
The price of this journey would be
0€
Trip start fee of 0.44€ is included in the price calculation.
The car has an automatic gearbox, so the gears are switched by pressing the brake pedal, pressing the button on the gear switch, and putting the switch in the desired position.
P – Parking
R – Reverse gear
N- Neutral gear
D – Drive gear
B – The slow gear. This gear charges the battery for the electrical engine while driving.
The electric car starts exactly the same as a standard car with an internal combustion engine – by turning the key in the ignition switch or pressing the “Start engine” button.
Important: The engine won’t start until you fasten your seat belt.
the electric car’s engine like every hybrid car runs very quietly, so you won’t hear it start.
The cargo area can be opened by pressing the button on the driver’s door or the button on the car’s key.
All documents can be found in the storage box.
The car lights are turned on by turning the switch under the steering wheel on the left side.
Turns and high beam are connected by a lever on the left side behind the steering wheel.
Make sure the car is unlocked.
Open the cover of the car’s charging socket, which is located next to the driver’s door. If the cover does not open, one more time click “Unlock” button on the car key.
If you charge the car at an IgnitisON or ElintaCharge quick charge station, use the cable located on the right side of the station (“Type 2”) which is connected to the station:
1. Take the car key with the attached charging token (RFID key; you will find two different tokens next to each key: one for IgnitisON and the other for ElintaCharge charging stations).
2. Firstly, choose the charging token from the respective supplier at the charging station.
3. Select the charging connector by clicking the button next to “Select connector”.
If you charge the car at the 2-port Elinta Charge charging station:
1. Take the charging cable that is located under the front center seat of your CityBee car.
2. One side of the charging cable connect to the charging socket of the car and the other to the socket of the charging station.
3. Scan the ElintaCharge token at the specified location on the charging station.
4. The word “Charging” should light up at the charging station to indicate that the car is being charged.
5. Check the car’s charging socket: the green light should be on while the car is charging. If the light is off or orange, the car is not charging. Also check the vehicle information display (in the information panel behind the steering wheel): the time remaining until the vehicle is fully charged should be displayed.