General Terms and Conditions for business clients

What should I do if a car runs out of windshield washer fluid or oil?

Refund

In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:

Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back

CityBee will return the funds to your personal account within a week.

Important:

Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.

Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.

List of charging stations

Please note that this service is provided in Lithuania and estonia.

Lithuania:

You can find the map with all charging stations at https://www.plugshare.com that shows both “IgnitisON” and “ElintaCharge” (that are free of charge for CityBee EV users) and other providers’ charging stations.

Estonia:

You can find ‘Eleport’ charging stations which are free of charge for CityBee users here

Can I purchase additional long-distance trip packages if I have an active CityBee subscription plan but haven’t used all my trips?

Minimum trip price

The minimum trip price is the smallest amount payable for our services, deducted from your payment account once you unlock the car or extend your reservation. If your trip cost exceeds the minimum, the remaining amount will be charged by the end of the trip. However, if the total is less than the minimum, the difference won’t be refunded.

You’ll find the minimum trip price for each car listed in the app.

Please note that discounts do not apply to the minimum trip price.

In which paid CityBee zones can I park in?

In addition to Tallinn city center and downtown parking zones you are allowed to park and end the trip in the following private parking areas which are in the CityBee zone:

Europark: You are allowed to park and end the trip in all open Europark parking lots (except parking houses and parking lots with gates) in Tallinn, which are included in CityBee zones.

When parking you are obligated to follow parking requirements and traffic rules. Client is responsible paying for parking in parking lots that are not listed above.

You are not allowed to park or end the trip in the areas of apartment associations and special permits, even if there is a green CityBee parking zone.

Parking fines issued during the reservation and/or after the reservation are disputed with the data of the person responsible for the company organizing the parking. If this is not possible, CityBee pays the parking fine and reissues the fine to the responsible person.

Country list of supported Drivers Licenses

Due to company policy, we are able to provide our services to customers who have Drivers licenses issued from one of these countries listed below. If your country is not on the list – unfortunately you will not be able to register.

Australia

Austria

Belarus

Belgium

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Egypt

Estonia

Finland

France

Georgia

Germany

Greece

Hungary

Iceland

Ireland

Isle of Man

Israel

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Monaco

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

Russia

San Marino

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

Ukraine

United Kingdom

United State of America

Our system is unable to accept International Driver’s Permits/ Licenses.