EN RU LT
Call us +370 700 44844
EN RU LT
How is the cost of a trip calculated? The time for the car use starts from the moment of unlocking a car and ends when a car is locked with an app. How to get started with CityBee and what do you need to sign up? To sign up, you need to download the CityBee app to your smart iOS or Android telephones, enter the requested personal data and a valid telephone number to verify your signing up. Do you need to pay for the fuel? How to refill? When using CityBee, you do not need to pay for the fuel - you will pay only for the time used and for kilometers driven. How should I link a payment card to make a successful payment? Svarbu, kad kortelės tipas būtų VISA, MasterCard arba American Express bei būtų aktyvuoti saugūs pirkimai internetu. Where can I go with CityBee car and what is CityBee parking zone? On the map of CityBee app, you can see orange territory, it's CityBee parking zone, where you can start and finish journeys with CityBee Is signing up for CityBee paid? Do you apply any membership fees? Signing up for CityBee is free. And no membership fees are applied. How long does it take to register? It takes only a couple of minutes to register at CityBee and it is super easy. No need to travel anywhere, you do it through your phone. Can legal entities (companies) sign up for CityBee? Yes! To sign an agreement with CityBee, write to info@citybee.lt and we will send you a use agreement and instructions. How to reserve and unlock a car? When reserving a car, you have two options. How to pay for CityBee services? To get started with CityBee, you must link a payment card to your CityBee account. Are there any extra fees for using a CityBee service? No signing up or membership fees apply Are CityBee cars insured? All CityBee cars are insured with the compulsory third-party liability and Casco. What to do in the event of a car accident? In the event of a car accident, please follow the road traffic rules applied in Lithuania. What to do if the car breaks down? Please contact us at 8 700 44844. How to start using bikes? Download the CityBee app and sign up. Add a Visa, Mastercard or American Express debit or credit card to your account. Now You Can Use Bikes! How and where should I take a bike from? In the app, enter the number of the bike, which you can find on its wheel, and then click "Unlock" in the app. How much does it cost to use a bike? With a subscription, you get an unlimited number of 30 min trips. While not having a subscription, you will pay only for the time of using bike. Half hour price - 0.5 €. Can one person take several bikes on his/her name? One user can take one vehicle. Can bikes be used by minors? Yes. But signing up for CityBee must be performed as usual. How should I return a bike? ● Put a bike in a CityBee bike rack. ● Lock it manually. ● When locked, click complete trip in the app. Can bikes be reserved? No. There is no possibility to reserve a bike in advance. Can persons under the age of 18 use bikes? Yes, bikes can be used by people of all ages who have a personal CityBee account. To use bikes, you just need to download the app CityBee on your smart Android or iOS telephone. Do I have to add a driver’s license to use bikes? No, driver’s license confirmation is required only to use a car sharing service. What weight can a bicycle or its bag hold? A CityBee bike can hold up to 120 kg and its bag - 5 kg. Can I stop with a bike outside a zone for a short time? / Should I lock a bike? Yes, if you leave a bike for a short time, please use a CityBee bike lock available on a bike you use. I forgot my personal belongings in a car. What should I do? If you forgot your personal belongings in a CityBee car, please contact us immediately at 8 700 44844. Can I carry children? Yes. Children must be carried in kids’ chairs. Can I carry pets? Pets can only be carried in cars in special pet transport boxes. I found the car damaged/dirty. What should I do? Please take a photo and send it to us by email info@citybee.lt or a Facebook message and indicate a vehicle state plate number. What are CityBee cars? CityBee cars are new and in a good technical condition. Is smoking allowed in cars? Smoking is prohibited in CityBee cars. A fine for smoking in a car is €50. Should I wash a CityBee car? No. When using a CityBee car, you do not need to take care of its cleanliness or maintenance, we will take care of it ourselves. What should I do if I find a car damaged? If the damage is marked with an orange sticker REPORTED, we already know about the damage and you do not need to report it to us. And what should I do if I cause damage to the car? Please report it to us by telephone +370 700 44844 and a CityBee super hero will help you! What to do if the car gets dirty during a long-term reservation? How does long-term car reservation work for individuals? How does long-term car reservation work for legal entities? When can we request an advance payment for a long-term car reservation? Where to leave / take scooters? CityBee scooters can be picked up and left in the CityBee scooter area. What to do if the scooter runs down during the trip? If you are not in the zone of scooters, you can bring the scooter to the area using it as a regular mechanical scooter. From what age can I drive a scooter? You can use a scooter if you are 18 and older. Why is the location of the scooter sometimes shown incaccurate in the app? What to do if my money was transferred, even though I didn't use a scooter? Contact our Helpdesk +370 615 01222 or info@citybee.lt Is the scooters reservation available? Sorry, this service is currently not available. How to start / end my trip with scooter? Where can I drive the scooter? You can move outside the scooters area, but the scooter must be left anywhere in the Citybee scooters zone. What else should I know about scooters? What should I do in case of an accident? CityBee paspirtukų klientai yra apdrausti! Can I travel abroad with CityBee? Yes! Just few things you need to know What will happen when I need to replace the seasonal tires or perform technical maintenance, etc.? Do I need to wash the car myself? What to do if the windshield washer fluid or oil is finished? What do I need to do if I want the car interior cleaned?
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Cookie policy

Cookies

For this website to function properly, it sometimes writes small data files called cookies into your device. The same is true for most major websites.

What are cookies?

A cookie is a small text file that the website saves on your computer or mobile device when you visit it. Because of this, your website may for some time "remember" your actions and options (such as your registration name, language, font size, and other display options), and you do not need to re-enter it each time you visit or browse on various pages of the website.

What types of cookies are used?

Necessary Cookies – Cookies required for the proper functioning of the Website. They enable you to use certain features of the Website, for example, to securely log into Accounts created on the Website.

Analytical / Functional Cookies – with the help of these Cookies, data is collected about how many users use the Website, what content they choose to browse through, and other information necessary to improve the functionality of the Website.

Functional Cookies – Cookies used to identify the User revisiting the Website. They help personalize the content on the Website, save the settings you chose, etc.

Promotional / Third-Party Cookies – with the help of these Cookies, information on using the Website is tailored to the User's interest in advertising or other targeted information.

How does UAB Prime Leasing  (hereinafter referred to as the Company) use cookies?

www.citybee.lt uses cookies to collect your IP address and browsing information, such as visited websites or time spent on each website. This allows the website to remember your system and settings.

“Google Analytics” cookies allow the Company to track website traffic and user behaviour on the website – the Company uses this data to analyse user behaviour and to improve the experience of visiting the website. As stated in the “Google Analytics” Terms of Service, Google will not associate the data subject's IP address with any other data held by Google.

“Google AdWords” uses a website advertising analytics service and also uses conversion tracking as part of “Google AdWords”. Each time a visitor to your website clicks on an ad provided by Google, “Google AdWords” places a conversion tracking cookie on the visitor's hard drive (known as the "conversion cookie"). “Google AdWords” provides non-indexable information about you and your browsing habits for remarketing purposes.

Google uses cookies in a variety of ways. For example, in case of remarketing, “AdWords” and “Google Analytics” cookies are used to serve ads or track your choices.

We use “Facebook Pixel” as an analytics tool to evaluate the effectiveness of advertising by understanding the actions you take on our website. It helps us monitor Facebook ads, optimize ads based on data collected, build targeted audiences for future ads, and remarketing to qualified potential customers - people who have already taken some action on our website.

Cookies are also used to record whether the data subject agrees (or disagrees) with the use of cookies on the www.citybee.lt website, so that this question is not asked every time you visit the website.

Cookies are installed on your device when you visit our website. Please note that if you disable cookies in your browser, some features of the website may be partially or completely inactive.

The legal basis for using cookies is the Company's legitimate interest in ensuring the technical functioning of the website. In cases where cookies are used to remember your choices and to compile statistics, the legal basis for using cookies is your consent.

Who has access to your data?

The Company's employees have access to statistical data about the visitors of the Company, and are responsible for analysing such data and improving the website.

The Google Analytics tool is provided by Google Inc. (US company), so it also has access to statistics collected with this tool. Google Inc. is committed to the application of the EU-US Privacy Policy, which ensures that the service provider meets the EU's privacy standards. This service provider is also subject to contractual privacy obligations. You can read about this here:  https://www.google.com/analytics/terms/dpa/dataprocessingamendment_20160909.html.

Similarly, access to technical records may be provided to the Company's partners, which provide the Company with website content management tools or Company website hosting services as well as third-party providers Facebook and Google Ads.

For how long does the Company store the data?

The Company uses collected data for analysis for up to three years.

Cookies are usually valid for a short period depending on the type of cookie (one minute, day, week, or month), but in some cases it may take up to five years.

Your rights and how you can exercise them

By contacting the Company through e-mail info@citybee.lt or other specified Company contacts, you can exercise your rights, including those relating to the processing of personal data using cookies. You should submit the application together with a personal identification document or in accordance with the procedure laid down by law, by the electronic means of communication that allows the person to be identified correctly by confirming his/her identity.

Your rights:

  • Get acquainted with your personal data;
  • Request to correct your personal data;
  • Request to delete your personal data;
  • If applicable, cancel the consent to allow processing of your personal data;
  • If applicable, the right to data portability.

In some cases, you may be entitled to request that we restrict the processing of your personal data or disagree with the processing of your personal data.

Upon your request, your personal data will be erased, the Company will only store copies of information that is necessary to protect the legitimate interests of third parties, to comply with obligations of state institutions, to settle disputes, to recognize interruptions.

How to manage cookies?

You can delete all cookies that are already installed on your device; in addition to that, you can prevent the installation of cookies in most browsers. However, if you do this, you may need to manually enter your desired settings each time you visit the website. In addition, some services and features may not work. You can manage and / or erase them as you wish at any time. In most browsers, you can set cookies to not be installed. 

To opt out of Google Analytics cookies, download and install the Google Analytics Opt-out Browser Add-on.

Google Analytics Opt-out Browser Add-on

Cookie management in your browser

In most browsers you can:

  • Check which cookies are saved and delete individual cookies;
  • Block third-party cookies;
  • Block cookies from specific websites;
  • Block the download of all cookies;
  • Delete all cookies upon closing of the browser.

If you have chosen to delete cookies, remember that all the settings you have set are also deleted. In addition, having completely blocked cookies, many websites (including our website) will not function properly or you will not be able to navigate the website at all. For these reasons, we do not recommend disabling cookies when using our website.

The "Do Not Track" option

The "Do Not Track" technology allows visitors to prevent them from being tracked by websites for any purpose, including for analysis, advertising and social platform applications. How to turn on the "Do Not Track" option in your browser:


Right to file a complaint

If you believe that your privacy rights have been violated, you can contact the Company by e-mail at info@citybee.lt. You can also file a complaint with the data protection supervisory authority or to the court.

LIST OF COOKIES

Name
Cookies name
Cookie collection purpose
Expires in
Data used
Google Analytics
_ga
A cookie that collects information about the user’s behaviour at the website; it is intended to store statistical information.
2 years
Unique identifier
Google Analytics
_gid
A cookie that collects information about the user’s behaviour at the website; it is intended to store statistical information.
24 h
Unique identifier
Google Analytics
_gat
A cookie intended to limit the number of queries.
1 min
Unique identifier
Google Analytics
_gat_UA- 39577392-1
This cookie collects various information about user behaviour, and is used to distinguish unique users, assigning them a unique identifier (ID).
8 h
Unique identifier
Google Analytics
_gat_UA-39577392-5
This cookie collects various information about user behaviour, and is used to distinguish unique users, assigning them a unique identifier (ID).
8 h
Unique identifier
Google Analytics
AMP_TOKEN
This cookie has a keyword that can be used to receive the client’s identifier from the AMP client ID service. Other possible values include errors, or requests to find out if the client identifier error comes from the AMP client ID service.
30 seconds to 1 year
Unique identifier
Google Analytics
_utma
Google Analytics tracking Cookie. Anonymised information is sent to the server. The cookie identifies unique users and tracks user sessions.
2 years
Unique identifier
Google Analytics
_utmb
The cookie is used to detect a new session.
30 min
Unique identifier
Google Analytics
_utmc
The purpose of this cookie is to detect users leaving the website.
Until the end of the user session
Unique identifier
Google Analytics
_utmz
The purpose of this cookie is to identify the web source used by the user of the browser to click the link, what keywords that source used, and the location of the user at the time of the visit.
6 months
Unique identifier
Google Analytics
_utmv
This cookie is intended to collect information used by Google Analytics with the goal of identifying the user according to specific segments.
2 years
Unique identifier
Google Analytics
_utmx
Persistent cookie
18 months
Unique identifier
Google Analytics
_utmxx
A Google Analytics persistent cookie to identify experiments with specific users.
18 months
Unique identifier
Google Analytics
C, cid, TPC, GCM, uid
These cookies randomly generate an identifier for every visitor to determine what visitors come to the Website repeatedly. These cookies help identify website browsing habits.
Until the web browser is closed, or up to 60 days
Unique identifier
Google Tag Manager
_dc_gtm_UA-39577392-1
This cookie collects information about user behaviour on the website, used to optimise offers and send them to other websites.
8 h
Unique identifier
Google Tag Manager
_dc_gtm_UA-39577392-5
This cookie collects information about user behaviour on the website, used to optimise offers and send them to other websites.
8 h
Unique identifier
AdWords
NID, SID, IDE, ANID, DSID, FLC, AID, TAID, exchange_uid, _gads, _gac,
These cookies help us create ads that are the most interesting to our users, and most profitable for the publishers and advertisers. These cookies are frequently used to select ads based on what is important for the users, improve feedback on the efficiency of the campaign, and ignore ads that the user has already seen.
Google uses cookies (e.g. NID and SID) to adapt advertising to its services (e.g. Google search engine). We use these cookies to remember last searches, last contact with offers by advertisers, search results and advertiser website visits. Because of this, we can show customised ads on the Google website.
We also use cookies to show ads throughout the web. IDE is one of the most important cookies related to ads and used on websites that are not owned by Google. It is saved by web browsers and is owned by the doubleclick.ne domain. Another cookie, saved under the google.com domain, is called ANID. We also use other cookies, such as DSID, FLC, AID, TAID or exchange_uid. We can also use cookies to show more appropriate ads on other Google services (e.g. YouTube).
Sometimes ad cookies can be installed in the domain of the visited website. In relation to the ads that are shown throughout the web, the cookies set in the domain of the visited website may be ‘__gads’ or ‘__gac’. Unlike other cookies, saved under Google’s own domains, Google cannot read these cookies when you visit other websites. This makes it possible to measure interaction with ads within a specific domain, without showing the same ads to specific users too frequently.
Furthermore, Google uses various cookies related to conversion, whose main purpose is to help advertisers determine how many people who have clicked on the ad have purchased the products. These cookies help Google and advertisers verify if you visited the advertiser’s website after clicking on the ad. Google does not use any conversion-related cookies for ads that concern personal interests, and such cookies have a limited expiry period. We use a cookie called ‘Conversion’ for this purpose. It is essentially set up in the googleadservices.com or google.com domain (you can find a list of the domains that we use for advertising cookies at the bottom of this page). Certain cookies may be used to measure events that lead to conversion. For example, Cookie DoubleClick and Google Analytics may also be used for this purpose.
We use the AID, DSID and TAID cookies to link your actions over multiple different devices, if you previously logged onto your Google account in any of them. This makes it possible for us to coordinate ads shown on different devices, and measure events that lead to conversion. These files will be set up at the following domains: google.com/ads, google.com/ads/measurement or googleadservices.com. If you would not like the ads that you see to be coordinated over multiple devices, you may switch ad personalisation off in the ad settings.
30 days
Unique identifier
Facebook Pixel
FB_PIXEL_ID
A cookie that collects information about the user’s behaviour at the website; it is intended for repeat marketing.
30 days
Unique identifier
citybee.lt
GAUID
……….



….
Citybee.lt
_hjCookieTest









registration.citybee.lt
PHPSESSID
Saves the user’s session state in accordance with the settings.



Single session