All CityBee subscription plans are valid for 30 days from the date of purchase. If you do not use all the trips included in the plan within this period, the plan will not be automatically renewed, and no refunds will be given for unused trips.
The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.
However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:
Failing to report the incident to us;
Driving under the influence of alcohol or drugs;
Violating traffic regulations;
Engaging in intentional or grossly negligent actions.
To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.
You will receive an email notification after each trip made with your CityBee subscription plan, informing you of the remaining trips. You can also view your remaining trips in the CityBee app by selecting the desired car for your trip.
In order to offer more cars where customers need them the most, the boundaries of certain CityBee parking zones in the vicinity of Kaunas will be changed from 26 April 2024. From that date, you will no longer be able to finish your trip with CityBee in these locations:
Mokslo g., Mastaičiai, Kaunas
A. Smetonos al., Kaunas
Vaidoto g., Kaunas
Didžioji g., Kaunas
Girios g., Kaunas
Domeikava, Kaunas
Rokai, Kaunas
Naujalio g., Kaunas
Plento g., Kaunas
Technikumo g., Kaunas
Sabakalnio g., Rokai, Kaunas
Gamybos g., Kaunas
Garažų g., Kaunas
H. ir O. Minkovskių g., Kaunas
T. Masiulio g., Kaunas
Užtvankos g., Kaunas
Šiaudinės g., Kaunas
We constantly consider customer suggestions on CityBee parking zones, so if you have any comments, please contact our customer service team at info@citybee.lt or via the app.
Please note that this service is provided in Lithuania and Estonia.
Depending on the model and the charging station type, the time varies:
Fast charging stations (50+kW) – 0-80% in 45 min (VW e-Crafter, Fiat 500E) or 1h 10 min (Peugeot e-2008);
AC charging stations (11 kW) – 0-80% in 3.5h (VW e-Crafter, Fiat 500E) or 4.5h (Peugeot e-2008);
Home charging from domestic electric 220V socket – 0-80% in 14h (VW e-Crafter) or 20h (Peugeot e-2008, Fiat 500E).
Please note that we do not process refunds older than 3 months. e.g. If you have filled up at a non Circle-K petrol station, the fuel receipt cannot be older than 3 months when you apply for a refund.
If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.
Registration at CityBee is quick and easy. You don’t need to come anywhere – register with the mobile CityBee app and start using it! Registration will take just a few minutes.
