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Call us +370 700 44844
EN RU LT
How is the cost of a trip calculated? The time for the car use starts from the moment of unlocking a car and ends when a car is locked with an app. How to get started with CityBee and what do you need to sign up? To sign up, you need to download the CityBee app to your smart iOS or Android telephones, enter the requested personal data and a valid telephone number to verify your signing up. Do you need to pay for the fuel? How to refill? When using CityBee, you do not need to pay for the fuel - you will pay only for the time used and for kilometers driven. How should I link a payment card to make a successful payment? Svarbu, kad kortelės tipas būtų VISA, MasterCard arba American Express bei būtų aktyvuoti saugūs pirkimai internetu. Where can I go with CityBee car and what is CityBee parking zone? On the map of CityBee app, you can see orange territory, it's CityBee parking zone, where you can start and finish journeys with CityBee Is signing up for CityBee paid? Do you apply any membership fees? Signing up for CityBee is free. And no membership fees are applied. How long does it take to register? It takes only a couple of minutes to register at CityBee and it is super easy. No need to travel anywhere, you do it through your phone. Can legal entities (companies) sign up for CityBee? Yes! To sign an agreement with CityBee, write to info@citybee.lt and we will send you a use agreement and instructions. How to reserve and unlock a car? When reserving a car, you have two options. How to pay for CityBee services? To get started with CityBee, you must link a payment card to your CityBee account. Are there any extra fees for using a CityBee service? No signing up or membership fees apply Are CityBee cars insured? All CityBee cars are insured with the compulsory third-party liability and Casco. What to do in the event of a car accident? In the event of a car accident, please follow the road traffic rules applied in Lithuania. What to do if the car breaks down? Please contact us at +370 70077084 How to start using bikes? Download the CityBee app and sign up. Add a Visa, Mastercard or American Express debit or credit card to your account. Now You Can Use Bikes! How and where should I take a bike from? In the app, enter the number of the bike, which you can find on its wheel, and then click "Unlock" in the app. How much does it cost to use a bike? With a subscription, you get an unlimited number of 30 min trips. While not having a subscription, you will pay only for the time of using bike. Half hour price - 0.5 €. Can one person take several bikes on his/her name? One user can take one vehicle. Can bikes be used by minors? Yes. But signing up for CityBee must be performed as usual. How should I return a bike? ● Put a bike in a CityBee bike rack. ● Lock it manually. ● When locked, click complete trip in the app. Can bikes be reserved? No. There is no possibility to reserve a bike in advance. Can persons under the age of 18 use bikes? Yes, bikes can be used by people of all ages who have a personal CityBee account. To use bikes, you just need to download the app CityBee on your smart Android or iOS telephone. Do I have to add a driver’s license to use bikes? No, driver’s license confirmation is required only to use a car sharing service. What weight can a bicycle or its bag hold? A CityBee bike can hold up to 120 kg and its bag - 5 kg. Can I stop with a bike outside a zone for a short time? / Should I lock a bike? Yes, if you leave a bike for a short time, please use a CityBee bike lock available on a bike you use. I forgot my personal belongings in a car. What should I do? If you forgot your personal belongings in a CityBee car, please contact us immediately at 8 700 44844. Can I carry children? Yes. Children must be carried in kids’ chairs. Can I carry pets? Pets can only be carried in cars in special pet transport boxes. I found the car damaged/dirty. What should I do? Please take a photo and send it to us by email info@citybee.lt or a Facebook message and indicate a vehicle state plate number. What are CityBee cars? CityBee cars are new and in a good technical condition. Is smoking allowed in cars? Smoking is prohibited in CityBee cars. A fine for smoking in a car is €50. Should I wash a CityBee car? No. When using a CityBee car, you do not need to take care of its cleanliness or maintenance, we will take care of it ourselves. What should I do if I find a car damaged? If the damage is marked with an orange sticker REPORTED, we already know about the damage and you do not need to report it to us. And what should I do if I cause damage to the car? Please report it to us by telephone +370 700 44844 and a CityBee super hero will help you! What to do if the car gets dirty during a long-term reservation? How does long-term car reservation work for individuals? How does long-term car reservation work for legal entities? When can we request an advance payment for a long-term car reservation? What should I do in case of an accident? CityBee paspirtukų klientai yra apdrausti! Can I travel abroad with CityBee? Yes! Just few things you need to know What will happen when I need to replace the seasonal tires or perform technical maintenance, etc.? Do I need to wash the car myself? What to do if the windshield washer fluid or oil is finished? What do I need to do if I want the car interior cleaned? Kaip pasiekti karštąją liniją? Karštąją liniją galite pasiekti telefonu + 370 666 00 331 arba el. paštu info@citybee.lt. Ar mano duomenys buvo pavogti? Kaip patikrinti, ar mano duomenys buvo pavogti? Ar mano duomenys buvo pavogti? Kaip patikrinti, ar mano duomenys buvo pavogti? Jei esu užblokuotas, ar mano informacija galėjo būti pavogta? Jei esu užblokuotas, ar mano informacija galėjo būti pavogta? Kada aš registravausi? Kada aš registravausi? „CityBee“ registravausi tik dėl paspirtukų nuomos, ar mano duomenys galėjo būti pavogti? „CityBee“ registravausi tik dėl paspirtukų nuomos, ar mano duomenys galėjo būti pavogti? Kodėl buvo paviešinti tik iki 2018 m. vasario 22 d. sukurtų paskyrų duomenys? Kodėl buvo paviešinti tik iki 2018 m. vasario 22 d. sukurtų paskyrų duomenys? Kokie mano asmeniniai duomenys buvo pavogti? Kokie mano asmeniniai duomenys buvo pavogti? Kas gali būti padaryta su mano duomenimis? Kas gali būti padaryta su mano duomenimis? Gavau laišką iš nežinomo el. pašto adreso (pavyzdžiui, passw.citybee@gmail.com), kuriame rašoma, kad man rašo „CityBee“. Kas tai? Gavau laišką iš nežinomo el. pašto adreso (pavyzdžiui, passw.citybee@gmail.com), kuriame rašoma, kad man rašo „CityBee“. Kas tai? Prie mano paskyros („Google“ / „Spotify“ / „CityBee“ ar pan.) bandė kažkas prisijungti / gaunu keistų laiškų. Prie mano paskyros („Google“ / „Spotify“ / „CityBee“ ar pan.) bandė kažkas prisijungti / gaunu keistų laiškų. Kaip apsisaugoti nuo greitųjų kreditų sukčių? Kaip apsisaugoti nuo greitųjų kreditų sukčių? Kada sužinojote apie vagystę? Kada sužinojote apie vagystę? Kada informavote klientus? Kodėl negavau informacijos, kad mano asmens duomenys buvo pavogti? Kada informavote klientus? Kodėl negavau informacijos, kad mano asmens duomenys buvo pavogti? Kaip informuosite apie įvykio tyrimą? Kaip informuosite apie įvykio tyrimą? Ar gausiu kompensaciją? Ar gausiu kompensaciją? Kokių priemonių imatės, kad mano asmens duomenys būtų saugūs ir vagystės nepasikartotų? Kokių priemonių imatės, kad mano asmens duomenys būtų saugūs ir vagystės nepasikartotų? Kaip pasikeisti „CityBee“ paskyros slaptažodį: mobiliojoje programėlėje, savitarnoje? Kaip pasikeisti „CityBee“ paskyros slaptažodį: mobiliojoje programėlėje, savitarnoje? Ar galite pasakyti, koks mano slaptažodis? Ar galite pasakyti, kada jis keistas? Ar galite pasakyti, koks mano slaptažodis? Ar galite pasakyti, kada jis keistas? Negaliu prisijungti prie „CityBee“ savitarnos paskyros, ką daryti? Negaliu prisijungti prie „CityBee“ savitarnos paskyros, ką daryti? Kaip prisijungti prie savo „CityBee“ mobiliosios programėlės, jei įvedus savo el. pašto adresą mane informuoja, kad „Toks el. pašto adresas jau panaudotas“? Kaip prisijungti prie savo „CityBee“ mobiliosios programėlės, jei įvedus savo el. pašto adresą mane informuoja, kad „Toks el. pašto adresas jau panaudotas“? Kaip pasikeisti el. pašto adresą? Kaip pasikeisti el. pašto adresą? Kokius duomenis apie mane kaupiate ir kokiais tikslais? Kokius duomenis apie mane kaupiate ir kokiais tikslais? Kokiu pagrindu tvarkote mano asmens duomenis? Kokiu pagrindu tvarkote mano asmens duomenis? Kokiu tikslu ir kokiu pagrindu tvarkomas mano asmens kodas? Kokiu tikslu ir kokiu pagrindu tvarkomas mano asmens kodas? Jei „CityBee“ registravausi tik dėl paspirtukų ar dviračių nuomos, ar man reikėjo pateikti vairuotojo pažymėjimą? Jei „CityBee“ registravausi tik dėl paspirtukų ar dviračių nuomos, ar man reikėjo pateikti vairuotojo pažymėjimą? Iš kur gaunate mano asmens duomenis? Iš kur gaunate mano asmens duomenis? Kiek laiko saugote mano asmens duomenis? Kiek laiko saugote mano asmens duomenis? Ar perduodate mano asmens duomenis kitiems? Kokius tvarkytojus pasitelkiate? Kokiose šalyse tvarkomi mano duomenys? Ar perduodate mano asmens duomenis kitiems? Kokius tvarkytojus pasitelkiate? Kokiose šalyse tvarkomi mano duomenys? Kokiu pagrindu tebetvarkote mano asmens duomenis, nors aš pareikalavau ištrinti? Kokiu pagrindu tebetvarkote mano asmens duomenis, nors aš pareikalavau ištrinti? Ar mano atžvilgiu taikote automatinio sprendimo priėmimo algoritmą, įskaitant profiliavimą? Ar mano atžvilgiu taikote automatinio sprendimo priėmimo algoritmą, įskaitant profiliavimą? Kada ir kaip aš buvau supažindintas su tvarkomis ir taisyklėmis? Kada ir kaip aš buvau supažindintas su tvarkomis ir taisyklėmis? Kokios „CityBee“ taisyklės, politikos, tvarkos yra man taikomos? Kokios „CityBee“ taisyklės, politikos, tvarkos yra man taikomos? Kodėl negaliu gauti informacijos apie savo duomenis be tapatybės patvirtinimo (el. parašo ar notaro patvirtinimo)? Kodėl negaliu gauti informacijos apie savo duomenis be tapatybės patvirtinimo (el. parašo ar notaro patvirtinimo)? How to unplug the car before starting the trip? How to unplug the car before starting the trip? How to charge the car? How to charge the car? Where can I charge the car during my trip? Where can I charge the car during my trip? Should I put the car to charging after finishing my trip? Should I put the car to charging after finishing my trip? How long does it take to charge the car? How long does it take to charge the car? How far can I go with an EV? How far can I go with an EV? Can I charge it in the evening at home and get some CityBee credits in exchange? Can I charge it in the evening at home and get some CityBee credits in exchange? How do I turn on the engine? How do I turn on the engine?
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About us

So what is CityBee?

CityBee is thousands of passenger cars, electric scooters, cargo vehicles or bikes around you that you can unlock through your phone. All you need is CityBee application and payment card. 

It all started as we realised that our car is standing without being used like MOST of the time! While we sleep, while we sit at work. All those cars we own to use only for an hour per day. 1 car sharing car replaces 12 private cars, therefore we clean city centres from the cars and users pay only for when they use the car. And the same goes for all other mobility solutions whether it is electric kick scooters or large cargo vehicles for moving. One app to own thousands of mobility solutions

cars

1300 cars

vans

150 vans

bike

300 bikes

2000 scooters



We started 7 years ago in Lithuania with only 5 vehicles to share, becoming the pioneering car-sharing service in CEE. Currently provide services in Lithuania, Latvia, Estonia and Poland and are the largest e-kick scooters sharing provider in Baltics.

How CityBee works?

Just download our app, register in 60 seconds and choose a vehicle of your liking. Whether it is a car, an electric scooter or a cargo vehicle, find the one close to you, unlock it through your phone, take it and go. You can find more info here.

Want to know more?

Contact us or follow us on Facebook and Instagram.