CityBee Terms of Services

Vans and zones thereof

The selected cargo van can only be picked up from designated CityBee cargo zones, but at the end of the ride, it can be left in any allowed CityBee cargo zone in any city that has a CityBee truck zone.

In other words, the vehicle does not need to be returned to the same parking lot from which it was picked up.

Cargo van zones differ from passenger car zones. You can filter them in the app by clicking on the truck icon:

Once you click on the cargo van icon, only cargo van zones and cargo van locations will be displayed on the map.

If this feature is not yet visible in your app, please check if an update is available!

❗During an active reservation, the correct zones are also visible in the Reservation section, where you can see all the information about your active reservation and the car you are using.

If you are planning a trip outside the territory of Riga, please check whether a CityBee van parking zone is available in your chosen city and pay attention to the fact that it is possible to park a van in the yellow parking zones for an additional fee, which may be different in each yellow zone.

The yellow zones are available so that the van can also be parked outside the territory of Riga.

You can see the exact price of the additional amount – by clicking on the EUR symbol at the specific yellow area.

Payment for fuel

When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.

When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.

You will find the payment card PIN code and fuel type in the CityBee app after opening your active reservation.

Change of e-mail address

End of the trip

After using the CityBee car, return the vehicle to CityBee parking zone. CityBee parking zones are highlighted on the app map.

Green zone

You can always finish your trip in this area following the road traffic rules. Do not leave the car in disabled parking space or in reserved areas. Attention – green zones are different for electric cars, cars and vans.

Yellow zone

Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.

Red zone

CityBee cars can not be left in these areas. A fine may be applied at the end of the trip if you finish your trip in this zone. Areas that not highlighted are also not CityBee zones and cars can not be left there.

All Citybee zones can be found in the app on the main map.

After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up from or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed.

When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.

Refueling at a non-Circle-K gas station

If You refueled at another gas station and paid for it, we will reimburse your expenses.

In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Please send our team payment receipt and we will provide You refund request sheet, that You will need to fill out and send back to us.

Charging of the electric car

Please note that electric cars can be found in Lithuania and Estonia.

Lithuania:

Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
1. Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
  
  Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
2. Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
3. Approach the charging station and scan the charging token.
4. Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
5. Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Take the charging wire from under the middle seat of a CityBee car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat.
  
  • In the case of a passenger car – to the spare wheel space in the trunk.
  
  2. Put one side of the charger wire in the car electric socket and another side into the charging station.
  
  3. Scan the RFID token with “ElintaCharge” written on it.
  
  4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).

Estonia:

Make sure the car is unlocked
Open the charger socket cover, which is located behind the rear door. If the cover does not open, click “Unlock” on the car key.
Charging the vehicle in ‘Eleport’ charging station:

Take the ‘Eleport’ charging card from the sun visor and tap it on the screen
Select either ‘CCS’ or ‘Type 2’ charging option and connect it to the car
Press ”start charging” to start the charging process

To make sure the car is charging, check the charging port to see, if there is a green light.

What does the BeeChill fee cover?

The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.

However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:

Failing to report the incident to us;

Driving under the influence of alcohol or drugs;

Violating traffic regulations;

Engaging in intentional or grossly negligent actions.

To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.