CityBee Terms of Services

Change of phone number

If you want to change your phone number in the CityBee app, please follow these steps:

Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.

If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.

If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.

Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.

Email for contacting (for Citybee Lithuania customers): info@citybee.lt;

Email for contacting (for Citybee Latvia customers): info@citybee.lv;

Email for contacting (for Citybee Estonia customers): info@citybee.ee.

Refund request term

Purchase of screenwash

CityBee cars

Removal of driver's license

What happens if I exceed the duration or distance allocated for a single trip in my CityBee subscription plan?

If you exceed the maximum allotted time or distance during a trip, standard CityBee per-minute and per-kilometer rates will apply according to the pay-as-you-go pricing for the selected car model. Immediately after your trip, you will receive an invoice via email detailing the additional charges for extra kilometers and/or minutes. This amount will be charged to the payment card linked to your CityBee account.

If, for any reason, the additional charges cannot be deducted from your payment card and a debt is incurred, you will not be able to start a new trip until the outstanding balance is settled.

CityBee parking zones

The areas highlighted on the map of the CityBee application are parking areas where cars can be picked up and must be parked at the end of the trip (only, of course, without violating traffic rules: without parking the car in places marked “Reserved” or “No parking”). Also, please do not leave CityBee cars in underground, multi-store parking lots, private driveways, prohibited parking zone regulated by time or on the lawn.

Green zone

You can always leave your Bee here if you follow the traffic rules, and do not park in disabled, reserved areas, apartment associations and special permit areas. If the car is parked in a private paid parking lot (e.g. Citypark, Europark minus these exceptions), the driver pays for the parking lot himself. Important – green areas for cars, cargo, and electric cars are different.

Yellow zone

Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.

Red zone

Ending your trip is prohibited in the red areas. If you make any stops in the red area, you need to pay for parking fees yourself. It is not possible to do so in private or underground parking lots.

With CityBee cars you can also travel between cities and towns (including vans but in some cases van drivers have to buy their own vignettes and pay for the roads themselves*).

Parking in the city parking lots in Lithuania (Vilnius, Kaunas, Klaipėda, Palanga, Kretinga, Gargždai) is free of charge only in CityBee zones (indicated in the mobile application).
Parking in the city parking lots in Latvia – Riga (except Rīga Satiksme R zone in Old Riga) Jūrmala, Liepāja, Ventspils and Ādaži– is free of charge. CityBee users do not need to purchase a Jūrmala entry pass.
Parking in the city parking lots in Estonia (Tallinn and Tartu) is free of charge in the city’s parking spaces (except Old Town) and in selected private car parks (https://help.citybee.tech/et/articles/5598752-millistes-tasulistes-citybee-tsoonides-saan -parkida) as well as in other cities marked on the CityBee map.

If the car is parked in a private paid parking lot (with the exceptions mentioned above), the driver pays the parking fee independently.

You can travel between Baltic countries: Lithuania, Latvia and Estonia, but for leaving car in other country you will be charged 79 euros. Limited time offer for passenger cars only – for the whole month of August leaving the vehicle in another Baltic state is free of charge.

* You can find all toll roads in Lithuania here. and purchase the vignette here.

In Latvia vignettes are included in the price and drivers don’t have to buy it.

In Estonia You have to buy a vignette if the vehicle weighs more than 3500kg.

You can purchase the vignette here.

Extended reservation

Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you weren’t able to reach the car within 15 minutes and need additional time – you can easily extend your reservation through the app. Just click on Reservation and then select Extend.

The price for extended reservation costs as much as the time price for that specific car displayed in the price list.

The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting Unlock in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.