Removal of driver's license

How to get started with CityBee?

To sign up, you need to download the CityBee app to your smart iOS or Android phone.

To register, enter the requested personal data and a valid telephone number to verify signing up.

The final step is to link a payment card to your CityBee account.

If you want to use a car-sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!

Cleanliness of the car during a long-term reservation

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

Leaving the car in private parking lots

Duration of the trip

Verification process for data access

If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.

As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.

If the verification doesn’t work, we cannot continue providing assistance.

Please note that when calling from the registered phone number some additional identification questions may be asked.

All publicly available information will be provided to any caller without verification.

Traveling abroad with CityBee

CityBee cars can be used to travel within the European Union (or where CityBee car insurance is valid). However, you need to get our prior permission first.

The permission request must be sent to the general email addresses:

You can contact the LT team via info@citybee.lt;

You can contact the LV team via info@citybee.lv;

You can contact the EE team via info@citybee.ee.

Before deciding whether to allow to transport CityBee car outside of LT, LV or EE, we will assess our technical and organisational capabilities and your history of using CityBee services.

Please note that you can drive to Latvia and Estonia without the permission, but if you leave the car in one of these countries (in a zone marked in the CityBee app), there is an additional charge of 39EUR. The charge is applicable regardless of the registration number of the car.

Four wheel drive cars

Replacement car

A car covered by insurance

Avoid additional worries and complications.

How it works?

1

Contact the culprit motor third party liability insurance company.

3

Get confirmation how many days and and how much insurance will cover.

5

At the beginning of next month, we will issue an invoice for previous month's trips with CityBee.

2

Set the scope of repair and duration.

4

Install CityBee app into your phone and make a car reservation.

6

Submit an invoice to the insurance company that will reimburse the agreed rental costs.

1

Contact the culprit motor third party liability insurance company.

2

Set the scope of repair and duration.

3

Get confirmation how many days and and how much insurance will cover.

4

Install CityBee app into your phone and make a car reservation.

5

At the beginning of next month, we will issue an invoice for previous month's trips with CityBee.

6

Submit an invoice to the insurance company that will reimburse the agreed rental costs.

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!