If You refueled at another gas station and paid for it, we will reimburse your expenses.
In order to get a reimbursement to your bank account, If You are a natural person or a company, You need to contact us via email info@citybee.lt., info@citybee.lv or info@citybee.ee. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.
To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.
Lithuania self – service: https://selfservice.citybee.lt/#/login;
Latvia self-service: https://selfservice.citybee.lv/;
Estonia self-service: https://selfservice.citybee.ee/.
CityBee wallet is a virtual payment method which can be used to pay for CityBee services. You can find it in the Menu bar under “Payments” section.
You can top up CityBee wallet using your bank card. The wallet can be topped up unlimited times.
Your reservation will automatically be paid using CityBee wallet. If the wallet balance is insufficient, the money will be charged from the bank card that is linked to your account.
CityBee wallets are separate between countries. This means that if you topped up your wallet in Lithuania – the wallet balance can be used only for reservations made in Lithuania.
Due to company policy, we are able to provide our services to customers who have Drivers licenses issued from one of these countries listed below. If your country is not on the list – unfortunately you will not be able to register.
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Lithuania |
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Belgium |
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France |
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Germany |
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Italy |
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Luxembourg |
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Netherlands |
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Denmark |
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Ireland |
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United Kingdom |
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Greece |
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Portugal |
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Spain |
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Austria |
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Finland |
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Sweden |
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Cyprus |
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Czech Republic |
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Estonia |
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Hungary |
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Latvia |
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Malta |
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Poland |
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Slovakia |
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Slovenia |
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Croatia |
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USA |
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Norway |
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Canada |
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Switzerland |
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Australia |
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Iceland |
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Lichtenstein |
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San Marino |
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Monaco |
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New Zealand |
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Bulgaria |
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Romania |
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Ukraine |
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Egypt |
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Isle of Man |
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Israel |
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Turkey |
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Russia |
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Belarus |
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Georgia |
Our system is unable to accept International Driver’s Permits/ Licenses.
How to order a car with delivery?
Fill out the order form – at least 12 hours before the delivery of the car.
We will contact you after receiving the order.
Car delivery is free.
The cost of the selected prepaid package will be applied in the first minute.
The service cannot be canceled if there are 3 hours or less left until the scheduled delivery. If the service is canceled within this time period, the selected prepaid package will be charged.
With which CityBee tariff can I order a car with delivery?
You can order a car only by choosing one of the prepaid packages, which are at least 24 hours. The pre-paid package fee for the car will be applied at the time it is delivered and its booking starts. If you drive more kilometers or a longer period of time than in the selected prepaid package, an additional fee will be applied according to the “Pay as you go” tariff.
Why order a car with delivery?
Order a car and be worry-free! You won’t have to worry about whether the CityBee car will be nearby at the desired time, what model the car will be, whether it will be clean, whether it will be in perfect technical condition – we will take care of all this before delivery!
Important:
Car with delivery is available in LV and EE countries only.
When ordering a car with delivery, the car includes fuel, insurance, the possibility to use the Riga Traffic parking lot free of charge, cleanliness, disinfectants, road vignettes and technical service.
In case of additional conditions (e.g. additional child seat) during delivery, information about its necessity must be provided in the comment.
During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.
The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.
Yes, you can. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
February 8, 2022
We were in the TOP4 Q4 FAST MOVERS! ⚡
Last quarter, CityBee grew by 160 % in paid taxes, furthermore, looking at the full year, the average salary of CityBee employees rose by 15% and the team have expanded by 18 %. Huge thanks to unicorns.lt for this data!
Let’s keep growing! 🙌
