If you want to change your phone number in the CityBee app, please follow these steps:
Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.
If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.
If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.
Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.
Email for contacting (for Citybee Lithuania customers): info@citybee.lt;
Email for contacting (for Citybee Latvia customers): info@citybee.lv;
Email for contacting (for Citybee Estonia customers): info@citybee.ee.
We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)
In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.
If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.
After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.
CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).
The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
Smoking is prohibited in CityBee cars. A fine for smoking in a car is €70.
All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.
To learn more about your financial responsibility in case of an accident, check out our article: “What is my financial liability in the event of a car accident?”
Link to the law governing the CMTPLI in Lithuania;
Link to the law governing the CMTPLI in Latvia;
Link to the law governing the CMTPLI in Estonia.
Before you hit the road, we’d love for you to do a quick check to make sure the car is roadworthy. If you notice anything that might make it unsafe or unsuitable to drive, just let us know through the CityBee app. This simple check helps keep our cars in great shape and ensures a smooth, safe ride for you!
Once payment is made for a CityBee subscription plan, it cannot be canceled or paused. The payment for the plan is non-refundable. The CityBee subscription plan cannot be sold or transferred to another person.
In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:
Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back
CityBee will return the funds to your personal account within a week.
Important:
Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.
Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
