Candidate privacy policy
CityBee candidate privacy policy is described in the following document:
You won’t have to worry about anything. All you have to do is call us and report the problem so that our on-call team can take care of it.
CityBee Lithuania: +37070077084;
CityBee Latvia: +371 27265460;
CityBee Estonia: +372 600 0160.
Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you weren’t able to reach the car within 15 minutes and need additional time – you can easily extend your reservation through the app. Just click on Reservation and then select Extend.
The price for extended reservation costs as much as the time price for that specific car displayed in the price list.
The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting Unlock in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.
When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.
When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.
You will find the payment card PIN code and fuel type in the CityBee app after opening your active reservation.
If the car is parked in a private paid parking lot (for example., Citypark, Europark, minus these exceptions), the driver pays the parking fee independently.
CityBee subscription plan is valid for 30 days from the date of purchase. Unused trips do not carry over to a new plan.
In order to offer more cars where customers need them the most, the boundaries of certain CityBee parking zones in the vicinity of Kaunas will be changed from 26 April 2024. From that date, you will no longer be able to finish your trip with CityBee in these locations:
Mokslo g., Mastaičiai, Kaunas
A. Smetonos al., Kaunas
Vaidoto g., Kaunas
Didžioji g., Kaunas
Girios g., Kaunas
Domeikava, Kaunas
Rokai, Kaunas
Naujalio g., Kaunas
Plento g., Kaunas
Technikumo g., Kaunas
Sabakalnio g., Rokai, Kaunas
Gamybos g., Kaunas
Garažų g., Kaunas
H. ir O. Minkovskių g., Kaunas
T. Masiulio g., Kaunas
Užtvankos g., Kaunas
Šiaudinės g., Kaunas
We constantly consider customer suggestions on CityBee parking zones, so if you have any comments, please contact our customer service team at info@citybee.lt or via the app.
We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.
In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:
submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;
submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.
CityBee candidate privacy policy is described in the following document: