Replacement car
A car covered by insurance
Avoid additional worries and complications.
Yes, during the validity period of your CityBee subscription plan, you can choose trip packages for longer trips, which are available for an additional cost.
During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.
The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.
If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.
As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.
If the verification doesn’t work, we cannot continue providing assistance.
Please note that when calling from the registered phone number some additional identification questions may be asked.
All publicly available information will be provided to any caller without verification.
Please note that we do not process refunds older than 3 months. e.g. If you have filled up at a non Circle-K petrol station, the fuel receipt cannot be older than 3 months when you apply for a refund.
You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:
submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;
submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.
The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.
The radar function icon can be found in the “Search” section of the app, to the left of the “Filter” icon. When you click on the icon and activate the radar, it will turn blue.
The minimum radar distance is 150 meters, the maximum – 1250 meters.
When activating the radar, you can choose between two options:
Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.
Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the “Pay as you go” tariff. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).
Additional information:
The radar function will be activated at the specified time and will remain active until you reserve your car. If the car is not available within 2 hours, the radar will switch off. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.
In order to offer more cars where customers need them the most, the boundaries of certain CityBee parking zones in the vicinity of Kaunas will be changed from 26 April 2024. From that date, you will no longer be able to finish your trip with CityBee in these locations:
Mokslo g., Mastaičiai, Kaunas
A. Smetonos al., Kaunas
Vaidoto g., Kaunas
Didžioji g., Kaunas
Girios g., Kaunas
Domeikava, Kaunas
Rokai, Kaunas
Naujalio g., Kaunas
Plento g., Kaunas
Technikumo g., Kaunas
Sabakalnio g., Rokai, Kaunas
Gamybos g., Kaunas
Garažų g., Kaunas
H. ir O. Minkovskių g., Kaunas
T. Masiulio g., Kaunas
Užtvankos g., Kaunas
Šiaudinės g., Kaunas
We constantly consider customer suggestions on CityBee parking zones, so if you have any comments, please contact our customer service team at info@citybee.lt or via the app.
The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.
However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:
Failing to report the incident to us;
Driving under the influence of alcohol or drugs;
Violating traffic regulations;
Engaging in intentional or grossly negligent actions.
To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.
Replacement car
Avoid additional worries and complications.