In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:
Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back
CityBee will return the funds to your personal account within a week.
Important:
Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.
Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.
By registering in the CityBee application, you confirm that you have read and agree to the terms of use and privacy policy. If you had not done that, you would not be able to use CityBee services.
Yes! To sign an agreement with CityBee, fill the application form:
https://citybee.lt/lt/verslo-klientai/ (For companies operating in Lithuania);
https://citybee.lv/lv/business-clients/ (For companies operating in Latvia);
https://www.citybee.ee/ee/arikliendile (For companies operating in Estonia).
Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you need to keep the car reserved for longer – you can choose to extend your reservation by clicking “Extend the reservation”.
The price for extended reservation costs as much as the time price for that specific car displayed in the price list.
The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting “Unlock” in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.
At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.
How do I activate the secure internet shopping function?
1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.
2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.
3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.
4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.
5. Citadele bank: No additional activation of the secure internet shopping is required.
When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.
When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.
You will find the payment card PIN code in the CityBee app after opening your active reservation. You will find stickers indicating the type of fuel for a car on the fuel tank cover (both inside and outside).
During the process of drivers license approval, sometimes the system will ask you to join a video call.
You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.
If you do not join the video call within 7 days, the driver’s license will not be successfully approved.
If You refueled at another gas station and paid for it, we will reimburse your expenses.
In order to get a reimbursement to your bank account, If You are a natural person or a company, You need to contact us via email info@citybee.lt., info@citybee.lv or info@citybee.ee. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.